Vertical Communications SCS 8312S, SCS 8324S, SCS 8324F, 8024S manual Holding Calls, Exclusive Hold

Answering Calls GCA70-245

2.4 Holding Calls

This feature allows you to temporarily disconnect from a current call yet retain it so that it can be retrieved. When you place a call on hold, you are free to use your telephone for other calls or features and then return to the held call. At a multiline telephone, you can put a call on hold manually, by pressing the HOLD button, or automatically (if programmed), by pressing another line button.

You can place a call on hold in either an exclusive or non-exclusive manner. With a regular or non-exclusive hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.

• To place a call on hold (non-exclusive),

—PRESS HOLD. The light above your line button begins to blink.

• To retrieve a held call,

1.PRESS line button of the held call (with winking light), OR PRESS TAP.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

2.4.1 EXCLUSIVE HOLD

Exclusive hold prohibits a user from retrieving a held call at any station other than the one where someone placed it on hold. The exclusive hold condition also links the held call to the timed hold recall time-out feature. After time-out, audible and visual signaling occurs and the exclusive hold condition reverts to a normal hold con- dition. The installer enables or disables exclusive hold as a class of service feature.

• To place a call on exclusive hold,

—PRESS HOLD twice.

• To retrieve exclusive hold,

1.PRESS line button of held call (with winking light), OR PRESS TAP.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

18 Comdial August, 03