Vertical Communications SCS 8324S, SCS 8312S, SCS 8324F, 8024S manual Digital Voice Announcing DVA

DSUII Attendant User’s Guide

•If called station is busy, call is placed on hold and camped-on at busy station. If camp-on is not answered within a transfer recall timeout period, busy tone is given, followed by a DISD dial tone.

NOTE: The system will return the caller to DISD dial tone two additional times and then drop the line.

•If called station is busy but is part of a hunt group, DISD call is routed to idle station in hunt group, if available; otherwise, the call is camped-on at dialed station. Hunt group is followed when caller hears ringing but receives no answer.

•If an invalid extension number is dialed, an error tone is sounded before DISD dial tone is returned (caller can redial). If mistake in dialing is made, caller can dial S for new DISD dial tone.

•If extension number dialing is not completed within the programmed dial time limit, call is routed to DISD assist station if available; otherwise, the line is dropped.

8.12 Digital Voice Announcing (DVA)

Digital Voice Announcing (DVA) plays pre-recorded announcements and messages during an in-progress call. The DVA stores the pre- recorded messages in its memory for recall when needed.

You can store the customized messages into the DVA device in one of two ways: by delivering them from the telephone handset at station 10 or 12 or by playing the contents of a professionally-supplied tape recording into the DVA memory. (See your system installer for tape recorder connection details.) The DVA provides up to four unique messages. The total available message time is two minutes, and you can divide this time as necessary among the four messages or use the entire two minutes for one message if needed.

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