Digital Voice Announcing DVA | Vertical Communications SCS 8324S

DSUII Attendant User’s Guide

•If called station is busy, call is placed on hold and camped-on at busy station. If camp-on is not answered within a transfer recall timeout period, busy tone is given, followed by a DISD dial tone.

NOTE: The system will return the caller to DISD dial tone two additional times and then drop the line.

•If called station is busy but is part of a hunt group, DISD call is routed to idle station in hunt group, if available; otherwise, the call is camped-on at dialed station. Hunt group is followed when caller hears ringing but receives no answer.

•If an invalid extension number is dialed, an error tone is sounded before DISD dial tone is returned (caller can redial). If mistake in dialing is made, caller can dial S for new DISD dial tone.

•If extension number dialing is not completed within the programmed dial time limit, call is routed to DISD assist station if available; otherwise, the line is dropped.

8.12 Digital Voice Announcing (DVA)

Digital Voice Announcing (DVA) plays pre-recorded announcements and messages during an in-progress call. The DVA stores the pre- recorded messages in its memory for recall when needed.

You can store the customized messages into the DVA device in one of two ways: by delivering them from the telephone handset at station 10 or 12 or by playing the contents of a professionally-supplied tape recording into the DVA memory. (See your system installer for tape recorder connection details.) The DVA provides up to four unique messages. The total available message time is two minutes, and you can divide this time as necessary among the four messages or use the entire two minutes for one message if needed.

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Vertical Communications SCS 8324S, SCS 8312S, SCS 8324F, 8024S manual Digital Voice Announcing DVA

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 Introduction About this BookBasic Operation Advanced Operation What is an Attendant? August Comdial Iii Comdial August Getting Started Setting Up Your Speakerphone Positioning Your Speakerphone To adjust the pedestal Models 8312S, 8324S and 8324F only Setting Display Contrast To adjust the display contrastSelect Options Setting a Personal Ringing Tone To select one of the ring tones, proceed as followsSelect Ring Setting Volume Levels To set the ringer loudness levelTo set the speaker and handset loudness levels When you hear intercom ringing two short bursts When you hear outside ringing single long burstsAnswering and Making Calls To dial an outside number manually Alphanumeric Display Liquid Crystal Display-LCD Understanding the Basic Functions Getting Started GCA70-245 Hold Button Hold Your Speakerphone’s Buttons Transfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Next to a line button Your Speakerphone’s Display Lights Next to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Outside Calls Answering Calls When you hear an intercom tone followed by a caller’s voice Answering Intercom CallsPress Intercom To monitor another telephone Monitored Stations Exclusive Hold Holding Calls If a held line is recalling, choose one of the following Hold Recalls Directed Hold To place a call on hold at another telephone directed holdPress Intercom and Dial #90 Night Transferred Calls Line Answer From Any Station When you hear ringingCaller ID Automatic Number Identification Press Hold Group Call Pickup Call PickupTo answer a call that is ringing within your group Directed Call Pickup Answering Calls for Other Stations Handling AN Incoming Sohva Receiving Subdued Off-Hook Voice Announcements SohvaTo respond to a Sohva verbally Select and Hold Mute Select MSG To respond to a Sohva nonverbally through Response Messaging To respond to a Sohva by blocking Blocking a Sohva To block all voice-announced calls Voice Announce BlockingTo unblock all voice-announced calls Select VAB Answering Calls GCA70-245 To dial an outside number using your prime line Making CallsMaking Outside Calls Making Intercom Calls To manually cause the other telephone to ring tone callingTo voice announce manually To speed dial a system speed dial number from the dial pad Automatic Dialing Redialing Redial LAST-DIALED NumberAutomatic Redial To permanently store a number you’ve just dialed Redial Programming Storing NumbersTo dial the saved number Select Save Sending Subdued Off-Hook Voice Announcements Sohva Make a Sohva announcement using the Sohva button as follows Camping On and Queuing To cancel automatic ringbackBusy or Idle STATION, Automatic CALL- Back To camp on at a busy or no answer station To camp on when you hear a busy signal Busy STATION, Wait for AN Answer Call WaitingSelect Cwait Executive Override To override an in-progress call at another telephoneTo override a Do Not Disturb condition at another station Making Calls GCA70-245 Advanced Call Handling To cancel line group queuingWaiting for a Line Queuing To queue for a line group Screened Call Transfers Call Transferring More Transfer Options To transfer an unscreened call to another system telephone Unscreened Call Transfers Creating a Conference Call ConferencingTo retrieve a line from hold Bring that party back into Conference Managing a Conference Call Unsupervised Conference Calls Call Parking Handling Park RecallsTo answer a park recall To place a park recall on hold at your station Forwarding a Call Call ForwardingTo forward your calls Select Cfwd To cancel call forwarding To deactivate the Cfos feature To activate the Cfos featureCall Forward Outside System Cfos Press Intercom *07 Advanced Call Handling GCA70-245 Station-to-Station Message Delivery Nonverbal MessagingTo turn on message light To turn off message light Select Next Select MSG Message Waiting Light and Messaging To receive a message at an alert To turn on the message waiting light at an idle telephone LCD Message Delivery To turn message onTo turn off message and your intercom light Dial Message Code LCD Message List Assist Button Message Delivery Response Message DeliveryTo send a message for assistance Rogramming DSS NumbersSelect DSS Autodial And Speed Dial Numbers Entering a Number Feature Access Codes To store a system feature access codeExit Dsuii Attendant User’s Guide Feature Buttons Select Feat To clear a feature button assignment To assign a button for nonverbal response Response Message ButtonTransfer Button To assign a transfer to voice mail button To program a Sohva button Subdued OFF-HOOK Voice Announce Sohva ButtonGroup Listening Button To program a group listening button To program an assist button Assist Button Automatic Redial Button Rogramming GCA70-245 Other Features To access a system line groupLine Groups Setting Current Volume Level Volume Control Muting Your Speakerphone To mute your stationTo speak to the distant party Default Volume Control To turn the music on Background MusicTo turn the music off Select Music Select on To disable the DND condition To enable DND, proceed as followsDo Not Disturb Condition Select DND Select on Select Exit Account Codes To enter account code on an incoming callTo enter account code on an outgoing call If your system provides an external paging unit Paging To make a reply to a Meet-Me If your system provides all-call or zone paging To enable a Tracker Pager at your station To disable a Tracker Pager at your stationTracker Paging System Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation Service Observing Switching The Dialing Mode Between Pulse And ToneTo monitor another station at any time To use TRO at a station Toll Restriction OverrideTo clear the TRO code Press Speaker To use dial by name Dial By Name Button Functions Display Button Query Programmed Button DisplayTo button query your telephone Select Query Data Interface Unit To select the IST device if the Data light is offOFF Data Light Telephone Status Imist Module 18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 Attendant Features LCD Message CreationTo store the LCD messages Dialing Codes for Take Message LCD Message Creation ExamplesDialing Codes for I will Call Back Press INTERCOM, and Dial *#05 Letter Code Table for LCD Messages Name the system telephones as follows System Telephone Naming Station Name Letter Codes To set the night transfer mode from the attendant’s station Night TransferTo program a Night-Transfer button To transfer calls to the voice mail system Call Transfer Voice Mail System 100 Comdial August System Speed Dial Numbers 102 Comdial August System Clock To set the music on hold featureMusic On Hold To set the system clock from the attendant’s station To print an Smda report Station Message Detail Accounting Smda Printout To display alarm codes System Alarm Reporting OFF Line Direct Inward Station Dialing Disd Digital Voice Announcing DVA DAY Answer Messages Night Answer MessagesRecall Messages Drop Message To store DVA messagesPress Intercom and Dial *#0 110 Comdial August Feature Enable Code Disable Code Appendix a Feature Access Codes Feature Access Codes GCA70-245 August Comdial 113 114 Comdial August Appendix B Display Abbreviations Abbreviation Feature Function/Definition Display Abbreviations GCA70-245 August Comdial 117 118 Comdial August Full-Duplex Speakerphone Characteristics Appendix C Speakerphone Characteristics Speakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August