Manuals / Vertical Communications / Communications / Answering Machine

Vertical Communications 8024S, SCS 8312S, SCS 8324S, SCS 8324F manual Station Name Letter Codes

Models: SCS 8324S 8024S SCS 8312S SCS 8324F

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DSUII Attendant User’s Guide

Station Name Record Sheet

(Copy this sheet if you need more record space.)

	Ext	Station Name			Letter Codes

	----	Sample	73	24	64	74	56	35

August, 03

Comdial

97

Image 107

Vertical Communications 8024S, SCS 8312S, SCS 8324S, SCS 8324F manual Station Name Letter Codes

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 Advanced Operation About this BookIntroduction Basic OperationWhat is an Attendant? August Comdial Iii Comdial August Getting Started Setting Up Your SpeakerphonePositioning Your Speakerphone To adjust the pedestal Models 8312S, 8324S and 8324F onlySelect Options Setting Display ContrastTo adjust the display contrast Select Ring Setting a Personal Ringing ToneTo select one of the ring tones, proceed as follows To set the speaker and handset loudness levels Setting Volume LevelsTo set the ringer loudness level To dial an outside number manually When you hear outside ringing single long burstsWhen you hear intercom ringing two short bursts Answering and Making CallsAlphanumeric Display Liquid Crystal Display-LCD Understanding the Basic FunctionsGetting Started GCA70-245 Hold Button Hold Your Speakerphone’s ButtonsTransfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Next to a line button Your Speakerphone’s Display LightsNext to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Outside Calls Answering CallsPress Intercom When you hear an intercom tone followed by a caller’s voiceAnswering Intercom Calls To monitor another telephone Monitored StationsExclusive Hold Holding CallsIf a held line is recalling, choose one of the following Hold RecallsPress Intercom and Dial #90 Directed HoldTo place a call on hold at another telephone directed hold Press Hold When you hear ringingNight Transferred Calls Line Answer From Any Station Caller ID Automatic Number IdentificationDirected Call Pickup Call PickupGroup Call Pickup To answer a call that is ringing within your groupAnswering Calls for Other Stations Select and Hold Mute Receiving Subdued Off-Hook Voice Announcements SohvaHandling AN Incoming Sohva To respond to a Sohva verballySelect MSG To respond to a Sohva nonverbally through Response MessagingTo respond to a Sohva by blocking Blocking a SohvaSelect VAB Voice Announce BlockingTo block all voice-announced calls To unblock all voice-announced callsAnswering Calls GCA70-245 Making Outside Calls To dial an outside number using your prime lineMaking Calls To voice announce manually Making Intercom CallsTo manually cause the other telephone to ring tone calling To speed dial a system speed dial number from the dial pad Automatic DialingAutomatic Redial RedialingRedial LAST-DIALED Number Select Save Redial Programming Storing NumbersTo permanently store a number you’ve just dialed To dial the saved numberSending Subdued Off-Hook Voice Announcements Sohva Make a Sohva announcement using the Sohva button as followsTo camp on at a busy or no answer station To cancel automatic ringbackCamping On and Queuing Busy or Idle STATION, Automatic CALL- BackSelect Cwait To camp on when you hear a busy signalBusy STATION, Wait for AN Answer Call Waiting To override a Do Not Disturb condition at another station Executive OverrideTo override an in-progress call at another telephone Making Calls GCA70-245 To queue for a line group To cancel line group queuingAdvanced Call Handling Waiting for a Line QueuingScreened Call Transfers Call TransferringMore Transfer Options To transfer an unscreened call to another system telephone Unscreened Call TransfersConference ConferencingCreating a Conference Call To retrieve a line from hold Bring that party back intoManaging a Conference Call Unsupervised Conference CallsTo answer a park recall Call ParkingHandling Park Recalls To place a park recall on hold at your station Select Cfwd Call ForwardingForwarding a Call To forward your callsTo cancel call forwarding Press Intercom *07 To activate the Cfos featureTo deactivate the Cfos feature Call Forward Outside System CfosAdvanced Call Handling GCA70-245 To turn off message light Nonverbal MessagingStation-to-Station Message Delivery To turn on message lightSelect Next Select MSG Message Waiting Light and MessagingTo receive a message at an alert To turn on the message waiting light at an idle telephoneTo turn off message and your intercom light LCD Message DeliveryTo turn message on Dial Message Code LCD Message ListTo send a message for assistance Assist Button Message DeliveryResponse Message Delivery Select DSS RogrammingDSS Numbers Autodial And Speed Dial Numbers Entering a Number Exit Feature Access CodesTo store a system feature access code Dsuii Attendant User’s Guide Feature Buttons Select Feat To clear a feature button assignmentTo assign a transfer to voice mail button Response Message ButtonTo assign a button for nonverbal response Transfer ButtonTo program a group listening button Subdued OFF-HOOK Voice Announce Sohva ButtonTo program a Sohva button Group Listening ButtonTo program an assist button Assist ButtonAutomatic Redial Button Rogramming GCA70-245 Line Groups Other FeaturesTo access a system line group Setting Current Volume Level Volume ControlTo speak to the distant party Muting Your SpeakerphoneTo mute your station Default Volume Control Select Music Select on Background MusicTo turn the music on To turn the music offSelect DND Select on Select Exit To enable DND, proceed as followsTo disable the DND condition Do Not Disturb ConditionTo enter account code on an outgoing call Account CodesTo enter account code on an incoming call If your system provides an external paging unit PagingTo make a reply to a Meet-Me If your system provides all-call or zone pagingTracker Paging System To enable a Tracker Pager at your stationTo disable a Tracker Pager at your station Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation To monitor another station at any time Service ObservingSwitching The Dialing Mode Between Pulse And Tone Press Speaker Toll Restriction OverrideTo use TRO at a station To clear the TRO codeTo use dial by name Dial By NameSelect Query Programmed Button DisplayButton Functions Display Button Query To button query your telephoneOFF Data Interface UnitTo select the IST device if the Data light is off Data Light Telephone Status Imist Module18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 To store the LCD messages Attendant FeaturesLCD Message Creation Press INTERCOM, and Dial *#05 LCD Message Creation ExamplesDialing Codes for Take Message Dialing Codes for I will Call BackLetter Code Table for LCD Messages Name the system telephones as follows System Telephone NamingStation Name Letter Codes To program a Night-Transfer button To set the night transfer mode from the attendant’s stationNight Transfer To transfer calls to the voice mail system Call Transfer Voice Mail System100 Comdial August System Speed Dial Numbers 102 Comdial August To set the system clock from the attendant’s station To set the music on hold featureSystem Clock Music On HoldTo print an Smda report Station Message Detail Accounting Smda PrintoutTo display alarm codes System Alarm ReportingOFF Line Direct Inward Station Dialing DisdDigital Voice Announcing DVA Recall Messages DAY Answer MessagesNight Answer Messages Press Intercom and Dial *#0 Drop MessageTo store DVA messages 110 Comdial August Feature Enable Code Disable Code Appendix a Feature Access CodesFeature Access Codes GCA70-245 August Comdial 113 114 Comdial August Appendix B Display Abbreviations Abbreviation Feature Function/DefinitionDisplay Abbreviations GCA70-245 August Comdial 117 118 Comdial August Full-Duplex Speakerphone Characteristics Appendix C Speakerphone CharacteristicsSpeakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August