Attendant Features | Vertical Communications 8024S, SCS 8312S

DSUII Attendant User’s Guide

8. ATTENDANT FEATURES

8.1 LCD Message Creation

When you are busy or are away from your desk, you can set a message at your telephone that will be received by any LCD speaker- phone within your system. Your system provides two default mes- sages: “Back at . . .” and “Call . . .” In addition, you can add eight customized messages for system wide use, or you can create up to ten messages if you choose not to use the two default messages.

• To store the LCD messages,

1.WRITE your messages on the chart on page 95 (each message can have up to 16 characters).

2.USE the letter code table on page 95 to assign a number to each letter.

3.WRITE these numbers on the chart line beside the message letters.

4.PRESS INTERCOM.

5.DIAL *#05.

6.DIAL a message location number (1, 2, 3, etc.).

7.DIAL # to clear current message.

8.COMPOSE your messages by dialing the two-digit codes that relate to the letters.

9.DIAL * to save message.

10.REPEAT steps 6 through 9 until all messages are stored.

11.PRESS SPEAKER to end.

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Vertical Communications 8024S, SCS 8312S, SCS 8324S Attendant Features, LCD Message Creation, To store the LCD messages

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 Advanced Operation About this BookIntroduction Basic Operation What is an Attendant? August Comdial Iii Comdial August Getting Started Setting Up Your Speakerphone Positioning Your Speakerphone To adjust the pedestal Models 8312S, 8324S and 8324F only To adjust the display contrast Setting Display ContrastSelect Options To select one of the ring tones, proceed as follows Setting a Personal Ringing ToneSelect Ring To set the ringer loudness level Setting Volume LevelsTo set the speaker and handset loudness levels To dial an outside number manually When you hear outside ringing single long burstsWhen you hear intercom ringing two short bursts Answering and Making Calls Alphanumeric Display Liquid Crystal Display-LCD Understanding the Basic Functions Getting Started GCA70-245 Hold Button Hold Your Speakerphone’s Buttons Transfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Next to a line button Your Speakerphone’s Display Lights Next to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Outside Calls Answering Calls Answering Intercom Calls When you hear an intercom tone followed by a caller’s voicePress Intercom To monitor another telephone Monitored Stations Exclusive Hold Holding Calls If a held line is recalling, choose one of the following Hold Recalls To place a call on hold at another telephone directed hold Directed HoldPress Intercom and Dial #90 Press Hold When you hear ringingNight Transferred Calls Line Answer From Any Station Caller ID Automatic Number Identification Directed Call Pickup Call PickupGroup Call Pickup To answer a call that is ringing within your group Answering Calls for Other Stations Select and Hold Mute Receiving Subdued Off-Hook Voice Announcements SohvaHandling AN Incoming Sohva To respond to a Sohva verbally Select MSG To respond to a Sohva nonverbally through Response Messaging To respond to a Sohva by blocking Blocking a Sohva Select VAB Voice Announce BlockingTo block all voice-announced calls To unblock all voice-announced calls Answering Calls GCA70-245 Making Calls To dial an outside number using your prime lineMaking Outside Calls To manually cause the other telephone to ring tone calling Making Intercom CallsTo voice announce manually To speed dial a system speed dial number from the dial pad Automatic Dialing Redial LAST-DIALED Number RedialingAutomatic Redial Select Save Redial Programming Storing NumbersTo permanently store a number you’ve just dialed To dial the saved number Sending Subdued Off-Hook Voice Announcements Sohva Make a Sohva announcement using the Sohva button as follows To camp on at a busy or no answer station To cancel automatic ringbackCamping On and Queuing Busy or Idle STATION, Automatic CALL- Back Busy STATION, Wait for AN Answer Call Waiting To camp on when you hear a busy signalSelect Cwait To override an in-progress call at another telephone Executive OverrideTo override a Do Not Disturb condition at another station Making Calls GCA70-245 To queue for a line group To cancel line group queuingAdvanced Call Handling Waiting for a Line Queuing Screened Call Transfers Call Transferring More Transfer Options To transfer an unscreened call to another system telephone Unscreened Call Transfers Conference ConferencingCreating a Conference Call To retrieve a line from hold Bring that party back into Managing a Conference Call Unsupervised Conference Calls Handling Park Recalls Call ParkingTo answer a park recall To place a park recall on hold at your station Select Cfwd Call ForwardingForwarding a Call To forward your calls To cancel call forwarding Press Intercom *07 To activate the Cfos featureTo deactivate the Cfos feature Call Forward Outside System Cfos Advanced Call Handling GCA70-245 To turn off message light Nonverbal MessagingStation-to-Station Message Delivery To turn on message light Select Next Select MSG Message Waiting Light and Messaging To receive a message at an alert To turn on the message waiting light at an idle telephone To turn message on LCD Message DeliveryTo turn off message and your intercom light Dial Message Code LCD Message List Response Message Delivery Assist Button Message DeliveryTo send a message for assistance DSS Numbers RogrammingSelect DSS Autodial And Speed Dial Numbers Entering a Number To store a system feature access code Feature Access CodesExit Dsuii Attendant User’s Guide Feature Buttons Select Feat To clear a feature button assignment To assign a transfer to voice mail button Response Message ButtonTo assign a button for nonverbal response Transfer Button To program a group listening button Subdued OFF-HOOK Voice Announce Sohva ButtonTo program a Sohva button Group Listening Button To program an assist button Assist Button Automatic Redial Button Rogramming GCA70-245 To access a system line group Other FeaturesLine Groups Setting Current Volume Level Volume Control To mute your station Muting Your SpeakerphoneTo speak to the distant party Default Volume Control Select Music Select on Background MusicTo turn the music on To turn the music off Select DND Select on Select Exit To enable DND, proceed as followsTo disable the DND condition Do Not Disturb Condition To enter account code on an incoming call Account CodesTo enter account code on an outgoing call If your system provides an external paging unit Paging To make a reply to a Meet-Me If your system provides all-call or zone paging To disable a Tracker Pager at your station To enable a Tracker Pager at your stationTracker Paging System Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation Switching The Dialing Mode Between Pulse And Tone Service ObservingTo monitor another station at any time Press Speaker Toll Restriction OverrideTo use TRO at a station To clear the TRO code To use dial by name Dial By Name Select Query Programmed Button DisplayButton Functions Display Button Query To button query your telephone To select the IST device if the Data light is off Data Interface UnitOFF Data Light Telephone Status Imist Module 18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 LCD Message Creation Attendant FeaturesTo store the LCD messages Press INTERCOM, and Dial *#05 LCD Message Creation ExamplesDialing Codes for Take Message Dialing Codes for I will Call Back Letter Code Table for LCD Messages Name the system telephones as follows System Telephone Naming Station Name Letter Codes Night Transfer To set the night transfer mode from the attendant’s stationTo program a Night-Transfer button To transfer calls to the voice mail system Call Transfer Voice Mail System 100 Comdial August System Speed Dial Numbers 102 Comdial August To set the system clock from the attendant’s station To set the music on hold featureSystem Clock Music On Hold To print an Smda report Station Message Detail Accounting Smda Printout To display alarm codes System Alarm Reporting OFF Line Direct Inward Station Dialing Disd Digital Voice Announcing DVA Night Answer Messages DAY Answer MessagesRecall Messages To store DVA messages Drop MessagePress Intercom and Dial *#0 110 Comdial August Feature Enable Code Disable Code Appendix a Feature Access Codes Feature Access Codes GCA70-245 August Comdial 113 114 Comdial August Appendix B Display Abbreviations Abbreviation Feature Function/Definition Display Abbreviations GCA70-245 August Comdial 117 118 Comdial August Full-Duplex Speakerphone Characteristics Appendix C Speakerphone Characteristics Speakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August