Manuals / Vertical Communications / Communications / Answering Machine

Vertical Communications SCS 8312S, SCS 8324S, 8024S Direct Inward Station Dialing Disd, OFF Line

Models: SCS 8324S 8024S SCS 8312S SCS 8324F

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Attendant Features

GCA70-245

• Data printer off-line.

Display shows: “PRINTER

OFF LINE”

2.You may PRESS 0 to cancel the alarm report displays.

3.After the information has been shown

on the display, the * disappears until another alarm occurs.

8.11Direct Inward Station Dialing (DISD)

The direct inward station dialing (DISD) feature allows an external party to call an intercom station directly without assistance from the attendant (over a line programmed for DISD). As the system attendant, you may instruct callers to make DISD calls when nec- essary.

You may give the caller a DISD line number and the extension number associated with the station he or she is trying to reach. Future calls from the caller to a specific party will not have to be serviced at the attendant’s station, although a ring-no answer or busy condition at the called party’s station will result in the system’s handling the call in another manner (described below).

When a caller makes a DISD call from an outside line, he or she will initially hear ringing. The system will answer the call with a DISD continuous dial tone; the caller can then dial an extension number.

•If called station is idle, tone is sounded and called station rings.

•If the call is answered by another station user, the caller can ask for transfer to desired station.

•If ringing stops and dial tone sounds again, the caller can dial another extension number.

•If called station has call forward feature set, forward station rings.

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Comdial

August, 03

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Vertical Communications SCS 8312S, SCS 8324S, SCS 8324F, 8024S manual Direct Inward Station Dialing Disd, OFF Line

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 About this Book IntroductionBasic Operation Advanced OperationWhat is an Attendant? August Comdial Iii Comdial August Setting Up Your Speakerphone Getting StartedTo adjust the pedestal Models 8312S, 8324S and 8324F only Positioning Your SpeakerphoneSelect Options Setting Display ContrastTo adjust the display contrast Select Ring Setting a Personal Ringing ToneTo select one of the ring tones, proceed as follows To set the speaker and handset loudness levels Setting Volume LevelsTo set the ringer loudness level When you hear outside ringing single long bursts When you hear intercom ringing two short burstsAnswering and Making Calls To dial an outside number manuallyUnderstanding the Basic Functions Alphanumeric Display Liquid Crystal Display-LCDGetting Started GCA70-245 Your Speakerphone’s Buttons Hold Button HoldTransfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Your Speakerphone’s Display Lights Next to a line buttonNext to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Calls Answering Outside CallsPress Intercom When you hear an intercom tone followed by a caller’s voiceAnswering Intercom Calls Monitored Stations To monitor another telephoneHolding Calls Exclusive HoldHold Recalls If a held line is recalling, choose one of the followingPress Intercom and Dial #90 Directed HoldTo place a call on hold at another telephone directed hold When you hear ringing Night Transferred Calls Line Answer From Any StationCaller ID Automatic Number Identification Press HoldCall Pickup Group Call PickupTo answer a call that is ringing within your group Directed Call PickupAnswering Calls for Other Stations Receiving Subdued Off-Hook Voice Announcements Sohva Handling AN Incoming SohvaTo respond to a Sohva verbally Select and Hold MuteTo respond to a Sohva nonverbally through Response Messaging Select MSGBlocking a Sohva To respond to a Sohva by blockingVoice Announce Blocking To block all voice-announced callsTo unblock all voice-announced calls Select VABAnswering Calls GCA70-245 Making Outside Calls To dial an outside number using your prime lineMaking Calls To voice announce manually Making Intercom CallsTo manually cause the other telephone to ring tone calling Automatic Dialing To speed dial a system speed dial number from the dial padAutomatic Redial RedialingRedial LAST-DIALED Number Redial Programming Storing Numbers To permanently store a number you’ve just dialedTo dial the saved number Select SaveMake a Sohva announcement using the Sohva button as follows Sending Subdued Off-Hook Voice Announcements SohvaTo cancel automatic ringback Camping On and QueuingBusy or Idle STATION, Automatic CALL- Back To camp on at a busy or no answer stationSelect Cwait To camp on when you hear a busy signalBusy STATION, Wait for AN Answer Call Waiting To override a Do Not Disturb condition at another station Executive OverrideTo override an in-progress call at another telephone Making Calls GCA70-245 To cancel line group queuing Advanced Call HandlingWaiting for a Line Queuing To queue for a line groupCall Transferring Screened Call TransfersMore Transfer Options Unscreened Call Transfers To transfer an unscreened call to another system telephoneConferencing Creating a Conference CallTo retrieve a line from hold Bring that party back into ConferenceUnsupervised Conference Calls Managing a Conference CallTo answer a park recall Call ParkingHandling Park Recalls To place a park recall on hold at your station Call Forwarding Forwarding a CallTo forward your calls Select CfwdTo cancel call forwarding To activate the Cfos feature To deactivate the Cfos featureCall Forward Outside System Cfos Press Intercom *07Advanced Call Handling GCA70-245 Nonverbal Messaging Station-to-Station Message DeliveryTo turn on message light To turn off message lightMessage Waiting Light and Messaging Select Next Select MSGTo turn on the message waiting light at an idle telephone To receive a message at an alertTo turn off message and your intercom light LCD Message DeliveryTo turn message on LCD Message List Dial Message CodeTo send a message for assistance Assist Button Message DeliveryResponse Message Delivery Select DSS RogrammingDSS Numbers Autodial And Speed Dial Numbers Entering a Number Exit Feature Access CodesTo store a system feature access code Dsuii Attendant User’s Guide Feature Buttons To clear a feature button assignment Select FeatResponse Message Button To assign a button for nonverbal responseTransfer Button To assign a transfer to voice mail buttonSubdued OFF-HOOK Voice Announce Sohva Button To program a Sohva buttonGroup Listening Button To program a group listening buttonAssist Button To program an assist buttonAutomatic Redial Button Rogramming GCA70-245 Line Groups Other FeaturesTo access a system line group Volume Control Setting Current Volume LevelTo speak to the distant party Muting Your SpeakerphoneTo mute your station Default Volume Control Background Music To turn the music onTo turn the music off Select Music Select onTo enable DND, proceed as follows To disable the DND conditionDo Not Disturb Condition Select DND Select on Select ExitTo enter account code on an outgoing call Account CodesTo enter account code on an incoming call Paging If your system provides an external paging unitIf your system provides all-call or zone paging To make a reply to a Meet-MeTracker Paging System To enable a Tracker Pager at your stationTo disable a Tracker Pager at your station Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation To monitor another station at any time Service ObservingSwitching The Dialing Mode Between Pulse And Tone Toll Restriction Override To use TRO at a stationTo clear the TRO code Press SpeakerDial By Name To use dial by nameProgrammed Button Display Button Functions Display Button QueryTo button query your telephone Select QueryOFF Data Interface UnitTo select the IST device if the Data light is off Imist Module Data Light Telephone Status18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 To store the LCD messages Attendant FeaturesLCD Message Creation LCD Message Creation Examples Dialing Codes for Take MessageDialing Codes for I will Call Back Press INTERCOM, and Dial *#05Letter Code Table for LCD Messages System Telephone Naming Name the system telephones as followsStation Name Letter Codes To program a Night-Transfer button To set the night transfer mode from the attendant’s stationNight Transfer Call Transfer Voice Mail System To transfer calls to the voice mail system100 Comdial August System Speed Dial Numbers 102 Comdial August To set the music on hold feature System ClockMusic On Hold To set the system clock from the attendant’s stationStation Message Detail Accounting Smda Printout To print an Smda reportSystem Alarm Reporting To display alarm codesDirect Inward Station Dialing Disd OFF LineDigital Voice Announcing DVA Recall Messages DAY Answer MessagesNight Answer Messages Press Intercom and Dial *#0 Drop MessageTo store DVA messages 110 Comdial August Appendix a Feature Access Codes Feature Enable Code Disable CodeFeature Access Codes GCA70-245 August Comdial 113 114 Comdial August Abbreviation Feature Function/Definition Appendix B Display AbbreviationsDisplay Abbreviations GCA70-245 August Comdial 117 118 Comdial August Appendix C Speakerphone Characteristics Full-Duplex Speakerphone CharacteristicsSpeakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August