Manuals / Vertical Communications / Communications / Answering Machine

Vertical Communications SCS 8324S, 8024S Account Codes, To enter account code on an incoming call

Models: SCS 8324S 8024S SCS 8312S SCS 8324F

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DSUII Attendant User’s Guide

7.6 Account Codes

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call.

• To enter account code on an incoming call,

1.IF available, PRESS programmed ACCOUNT CODE button (the call in progress is not interrupted).

2.IF not available, PRESS INTERCOM AND DIAL *04 (call is auto- matically placed on hold).

3.DIAL Account Code. Your telephone automatically returns to the call after you’ve dialed the complete account code.

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code before dialing. Depending upon how the installer has programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers.

• To enter account code on an outgoing call,

1.DIAL 9 OR other line button (the display will prompt for “Account Code” if programmed to do so).

2.PRESS INTERCOM (call is automatically placed on hold) and DIAL *04 OR PRESS programmed ACCOUNT CODE button.

3.DIAL Account Code.

4.LISTEN for dial tone AND DIAL number you are calling.

NOTE: See Feature Buttons section on page 62 for instructions on programming a dedicated ACCOUNT CODE button.

August, 03

Comdial

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Vertical Communications SCS 8324S, SCS 8312S, SCS 8324F, 8024S manual Account Codes, To enter account code on an incoming call

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 Introduction About this BookBasic Operation Advanced OperationWhat is an Attendant? August Comdial Iii Comdial August Getting Started Setting Up Your SpeakerphonePositioning Your Speakerphone To adjust the pedestal Models 8312S, 8324S and 8324F onlyTo adjust the display contrast Setting Display ContrastSelect Options To select one of the ring tones, proceed as follows Setting a Personal Ringing ToneSelect Ring To set the ringer loudness level Setting Volume LevelsTo set the speaker and handset loudness levels When you hear intercom ringing two short bursts When you hear outside ringing single long burstsAnswering and Making Calls To dial an outside number manuallyAlphanumeric Display Liquid Crystal Display-LCD Understanding the Basic FunctionsGetting Started GCA70-245 Hold Button Hold Your Speakerphone’s ButtonsTransfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Next to a line button Your Speakerphone’s Display LightsNext to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Outside Calls Answering CallsAnswering Intercom Calls When you hear an intercom tone followed by a caller’s voicePress Intercom To monitor another telephone Monitored StationsExclusive Hold Holding CallsIf a held line is recalling, choose one of the following Hold RecallsTo place a call on hold at another telephone directed hold Directed HoldPress Intercom and Dial #90 Night Transferred Calls Line Answer From Any Station When you hear ringingCaller ID Automatic Number Identification Press HoldGroup Call Pickup Call PickupTo answer a call that is ringing within your group Directed Call PickupAnswering Calls for Other Stations Handling AN Incoming Sohva Receiving Subdued Off-Hook Voice Announcements SohvaTo respond to a Sohva verbally Select and Hold MuteSelect MSG To respond to a Sohva nonverbally through Response MessagingTo respond to a Sohva by blocking Blocking a SohvaTo block all voice-announced calls Voice Announce BlockingTo unblock all voice-announced calls Select VABAnswering Calls GCA70-245 Making Calls To dial an outside number using your prime lineMaking Outside Calls To manually cause the other telephone to ring tone calling Making Intercom CallsTo voice announce manually To speed dial a system speed dial number from the dial pad Automatic DialingRedial LAST-DIALED Number RedialingAutomatic Redial To permanently store a number you’ve just dialed Redial Programming Storing NumbersTo dial the saved number Select SaveSending Subdued Off-Hook Voice Announcements Sohva Make a Sohva announcement using the Sohva button as followsCamping On and Queuing To cancel automatic ringbackBusy or Idle STATION, Automatic CALL- Back To camp on at a busy or no answer stationBusy STATION, Wait for AN Answer Call Waiting To camp on when you hear a busy signalSelect Cwait To override an in-progress call at another telephone Executive OverrideTo override a Do Not Disturb condition at another station Making Calls GCA70-245 Advanced Call Handling To cancel line group queuingWaiting for a Line Queuing To queue for a line groupScreened Call Transfers Call TransferringMore Transfer Options To transfer an unscreened call to another system telephone Unscreened Call TransfersCreating a Conference Call ConferencingTo retrieve a line from hold Bring that party back into ConferenceManaging a Conference Call Unsupervised Conference CallsHandling Park Recalls Call ParkingTo answer a park recall To place a park recall on hold at your station Forwarding a Call Call ForwardingTo forward your calls Select CfwdTo cancel call forwarding To deactivate the Cfos feature To activate the Cfos featureCall Forward Outside System Cfos Press Intercom *07Advanced Call Handling GCA70-245 Station-to-Station Message Delivery Nonverbal MessagingTo turn on message light To turn off message lightSelect Next Select MSG Message Waiting Light and MessagingTo receive a message at an alert To turn on the message waiting light at an idle telephoneTo turn message on LCD Message DeliveryTo turn off message and your intercom light Dial Message Code LCD Message ListResponse Message Delivery Assist Button Message DeliveryTo send a message for assistance DSS Numbers RogrammingSelect DSS Autodial And Speed Dial Numbers Entering a Number To store a system feature access code Feature Access CodesExit Dsuii Attendant User’s Guide Feature Buttons Select Feat To clear a feature button assignmentTo assign a button for nonverbal response Response Message ButtonTransfer Button To assign a transfer to voice mail buttonTo program a Sohva button Subdued OFF-HOOK Voice Announce Sohva ButtonGroup Listening Button To program a group listening buttonTo program an assist button Assist ButtonAutomatic Redial Button Rogramming GCA70-245 To access a system line group Other FeaturesLine Groups Setting Current Volume Level Volume ControlTo mute your station Muting Your SpeakerphoneTo speak to the distant party Default Volume Control To turn the music on Background MusicTo turn the music off Select Music Select onTo disable the DND condition To enable DND, proceed as followsDo Not Disturb Condition Select DND Select on Select ExitTo enter account code on an incoming call Account CodesTo enter account code on an outgoing call If your system provides an external paging unit PagingTo make a reply to a Meet-Me If your system provides all-call or zone pagingTo disable a Tracker Pager at your station To enable a Tracker Pager at your stationTracker Paging System Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation Switching The Dialing Mode Between Pulse And Tone Service ObservingTo monitor another station at any time To use TRO at a station Toll Restriction OverrideTo clear the TRO code Press SpeakerTo use dial by name Dial By NameButton Functions Display Button Query Programmed Button DisplayTo button query your telephone Select QueryTo select the IST device if the Data light is off Data Interface UnitOFF Data Light Telephone Status Imist Module18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 LCD Message Creation Attendant FeaturesTo store the LCD messages Dialing Codes for Take Message LCD Message Creation ExamplesDialing Codes for I will Call Back Press INTERCOM, and Dial *#05Letter Code Table for LCD Messages Name the system telephones as follows System Telephone NamingStation Name Letter Codes Night Transfer To set the night transfer mode from the attendant’s stationTo program a Night-Transfer button To transfer calls to the voice mail system Call Transfer Voice Mail System100 Comdial August System Speed Dial Numbers 102 Comdial August System Clock To set the music on hold featureMusic On Hold To set the system clock from the attendant’s stationTo print an Smda report Station Message Detail Accounting Smda PrintoutTo display alarm codes System Alarm ReportingOFF Line Direct Inward Station Dialing DisdDigital Voice Announcing DVA Night Answer Messages DAY Answer MessagesRecall Messages To store DVA messages Drop MessagePress Intercom and Dial *#0 110 Comdial August Feature Enable Code Disable Code Appendix a Feature Access CodesFeature Access Codes GCA70-245 August Comdial 113 114 Comdial August Appendix B Display Abbreviations Abbreviation Feature Function/DefinitionDisplay Abbreviations GCA70-245 August Comdial 117 118 Comdial August Full-Duplex Speakerphone Characteristics Appendix C Speakerphone CharacteristicsSpeakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August