Call Transfer Voice Mail System | Vertical Communications SCS 8324S

DSUII Attendant User’s Guide

8.4 Call Transfer - Voice Mail System

As the attendant, you will not always have time to hand-write mes- sages for all of the people in your group. Transferring some calls to a voice mail system provides an easy, efficient way for callers to record lengthy messages to be retrieved by individual station users later.

You can program your attendant’s telephone so that you will be able to transfer calls to voice mail by pressing a single button (known as the Transfer to Voice Mail autodial button).

•To program a Transfer to Voice Mail autodial button at your telephone,

1.PRESS INTERCOM.

2.DIAL **1.

3.PRESS programmable button for TRANSFER TO VOICE MAIL autodial button location.

4.DIAL 6.

5.DIAL extension number of the voice mail station port.

6.PRESS SPEAKER to end. (Label button location.)

• To transfer calls to the voice mail system,

1.While on a call, PRESS preprogrammed TRANSFER TO VOICE MAIL autodial button.

2.DIAL extension number followed by “2" of party to receive voice mail message. The system will automatically dial into voice mail and direct the message to the appropriate voice mail location for later retrieval.

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Vertical Communications SCS 8324S, SCS 8312S Call Transfer Voice Mail System, To transfer calls to the voice mail system

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 Introduction About this BookBasic Operation Advanced Operation What is an Attendant? August Comdial Iii Comdial August Getting Started Setting Up Your Speakerphone Positioning Your Speakerphone To adjust the pedestal Models 8312S, 8324S and 8324F only To adjust the display contrast Setting Display ContrastSelect Options To select one of the ring tones, proceed as follows Setting a Personal Ringing ToneSelect Ring To set the ringer loudness level Setting Volume LevelsTo set the speaker and handset loudness levels When you hear intercom ringing two short bursts When you hear outside ringing single long burstsAnswering and Making Calls To dial an outside number manually Alphanumeric Display Liquid Crystal Display-LCD Understanding the Basic Functions Getting Started GCA70-245 Hold Button Hold Your Speakerphone’s Buttons Transfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Next to a line button Your Speakerphone’s Display Lights Next to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Outside Calls Answering Calls Answering Intercom Calls When you hear an intercom tone followed by a caller’s voicePress Intercom To monitor another telephone Monitored Stations Exclusive Hold Holding Calls If a held line is recalling, choose one of the following Hold Recalls To place a call on hold at another telephone directed hold Directed HoldPress Intercom and Dial #90 Night Transferred Calls Line Answer From Any Station When you hear ringingCaller ID Automatic Number Identification Press Hold Group Call Pickup Call PickupTo answer a call that is ringing within your group Directed Call Pickup Answering Calls for Other Stations Handling AN Incoming Sohva Receiving Subdued Off-Hook Voice Announcements SohvaTo respond to a Sohva verbally Select and Hold Mute Select MSG To respond to a Sohva nonverbally through Response Messaging To respond to a Sohva by blocking Blocking a Sohva To block all voice-announced calls Voice Announce BlockingTo unblock all voice-announced calls Select VAB Answering Calls GCA70-245 Making Calls To dial an outside number using your prime lineMaking Outside Calls To manually cause the other telephone to ring tone calling Making Intercom CallsTo voice announce manually To speed dial a system speed dial number from the dial pad Automatic Dialing Redial LAST-DIALED Number RedialingAutomatic Redial To permanently store a number you’ve just dialed Redial Programming Storing NumbersTo dial the saved number Select Save Sending Subdued Off-Hook Voice Announcements Sohva Make a Sohva announcement using the Sohva button as follows Camping On and Queuing To cancel automatic ringbackBusy or Idle STATION, Automatic CALL- Back To camp on at a busy or no answer station Busy STATION, Wait for AN Answer Call Waiting To camp on when you hear a busy signalSelect Cwait To override an in-progress call at another telephone Executive OverrideTo override a Do Not Disturb condition at another station Making Calls GCA70-245 Advanced Call Handling To cancel line group queuingWaiting for a Line Queuing To queue for a line group Screened Call Transfers Call Transferring More Transfer Options To transfer an unscreened call to another system telephone Unscreened Call Transfers Creating a Conference Call ConferencingTo retrieve a line from hold Bring that party back into Conference Managing a Conference Call Unsupervised Conference Calls Handling Park Recalls Call ParkingTo answer a park recall To place a park recall on hold at your station Forwarding a Call Call ForwardingTo forward your calls Select Cfwd To cancel call forwarding To deactivate the Cfos feature To activate the Cfos featureCall Forward Outside System Cfos Press Intercom *07 Advanced Call Handling GCA70-245 Station-to-Station Message Delivery Nonverbal MessagingTo turn on message light To turn off message light Select Next Select MSG Message Waiting Light and Messaging To receive a message at an alert To turn on the message waiting light at an idle telephone To turn message on LCD Message DeliveryTo turn off message and your intercom light Dial Message Code LCD Message List Response Message Delivery Assist Button Message DeliveryTo send a message for assistance DSS Numbers RogrammingSelect DSS Autodial And Speed Dial Numbers Entering a Number To store a system feature access code Feature Access CodesExit Dsuii Attendant User’s Guide Feature Buttons Select Feat To clear a feature button assignment To assign a button for nonverbal response Response Message ButtonTransfer Button To assign a transfer to voice mail button To program a Sohva button Subdued OFF-HOOK Voice Announce Sohva ButtonGroup Listening Button To program a group listening button To program an assist button Assist Button Automatic Redial Button Rogramming GCA70-245 To access a system line group Other FeaturesLine Groups Setting Current Volume Level Volume Control To mute your station Muting Your SpeakerphoneTo speak to the distant party Default Volume Control To turn the music on Background MusicTo turn the music off Select Music Select on To disable the DND condition To enable DND, proceed as followsDo Not Disturb Condition Select DND Select on Select Exit To enter account code on an incoming call Account CodesTo enter account code on an outgoing call If your system provides an external paging unit Paging To make a reply to a Meet-Me If your system provides all-call or zone paging To disable a Tracker Pager at your station To enable a Tracker Pager at your stationTracker Paging System Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation Switching The Dialing Mode Between Pulse And Tone Service ObservingTo monitor another station at any time To use TRO at a station Toll Restriction OverrideTo clear the TRO code Press Speaker To use dial by name Dial By Name Button Functions Display Button Query Programmed Button DisplayTo button query your telephone Select Query To select the IST device if the Data light is off Data Interface UnitOFF Data Light Telephone Status Imist Module 18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 LCD Message Creation Attendant FeaturesTo store the LCD messages Dialing Codes for Take Message LCD Message Creation ExamplesDialing Codes for I will Call Back Press INTERCOM, and Dial *#05 Letter Code Table for LCD Messages Name the system telephones as follows System Telephone Naming Station Name Letter Codes Night Transfer To set the night transfer mode from the attendant’s stationTo program a Night-Transfer button To transfer calls to the voice mail system Call Transfer Voice Mail System 100 Comdial August System Speed Dial Numbers 102 Comdial August System Clock To set the music on hold featureMusic On Hold To set the system clock from the attendant’s station To print an Smda report Station Message Detail Accounting Smda Printout To display alarm codes System Alarm Reporting OFF Line Direct Inward Station Dialing Disd Digital Voice Announcing DVA Night Answer Messages DAY Answer MessagesRecall Messages To store DVA messages Drop MessagePress Intercom and Dial *#0 110 Comdial August Feature Enable Code Disable Code Appendix a Feature Access Codes Feature Access Codes GCA70-245 August Comdial 113 114 Comdial August Appendix B Display Abbreviations Abbreviation Feature Function/Definition Display Abbreviations GCA70-245 August Comdial 117 118 Comdial August Full-Duplex Speakerphone Characteristics Appendix C Speakerphone Characteristics Speakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August