Select MSG | Vertical Communications 8024S, SCS 8312S, SCS 8324S

DSUII Attendant User’s Guide

You can respond with a non-verbal response by pressing a pro- grammed button to send a message to be shown on the display of the announcing station (if it is an LCD speakerphone).

•To respond to a SOHVA nonverbally through Response Messaging,

1.SELECT MSG.

2.SELECT HVHLD OR TKMSG OR CLBK. (Message appears in the dis- play of the telephone making the SOHVA).

S12 Calling

HVHLD TKMSG CLBK

Message Response

3.CONTINUE your current call with distant party. (SOHVA caller is automatically disconnected from your telephone).

NOTE: A station that is currently active in speakerphone mode or has Voice Announce Block set CAN NOT receive a SOHVA.

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Vertical Communications 8024S, SCS 8312S manual To respond to a Sohva nonverbally through Response Messaging, Select MSG

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 Advanced Operation About this BookIntroduction Basic Operation What is an Attendant? August Comdial Iii Comdial August Getting Started Setting Up Your Speakerphone Positioning Your Speakerphone To adjust the pedestal Models 8312S, 8324S and 8324F only Select Options Setting Display ContrastTo adjust the display contrast Select Ring Setting a Personal Ringing ToneTo select one of the ring tones, proceed as follows To set the speaker and handset loudness levels Setting Volume LevelsTo set the ringer loudness level To dial an outside number manually When you hear outside ringing single long burstsWhen you hear intercom ringing two short bursts Answering and Making Calls Alphanumeric Display Liquid Crystal Display-LCD Understanding the Basic Functions Getting Started GCA70-245 Hold Button Hold Your Speakerphone’s Buttons Transfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Next to a line button Your Speakerphone’s Display Lights Next to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Outside Calls Answering Calls Press Intercom When you hear an intercom tone followed by a caller’s voiceAnswering Intercom Calls To monitor another telephone Monitored Stations Exclusive Hold Holding Calls If a held line is recalling, choose one of the following Hold Recalls Press Intercom and Dial #90 Directed HoldTo place a call on hold at another telephone directed hold Press Hold When you hear ringingNight Transferred Calls Line Answer From Any Station Caller ID Automatic Number Identification Directed Call Pickup Call PickupGroup Call Pickup To answer a call that is ringing within your group Answering Calls for Other Stations Select and Hold Mute Receiving Subdued Off-Hook Voice Announcements SohvaHandling AN Incoming Sohva To respond to a Sohva verbally Select MSG To respond to a Sohva nonverbally through Response Messaging To respond to a Sohva by blocking Blocking a Sohva Select VAB Voice Announce BlockingTo block all voice-announced calls To unblock all voice-announced calls Answering Calls GCA70-245 Making Outside Calls To dial an outside number using your prime lineMaking Calls To voice announce manually Making Intercom CallsTo manually cause the other telephone to ring tone calling To speed dial a system speed dial number from the dial pad Automatic Dialing Automatic Redial RedialingRedial LAST-DIALED Number Select Save Redial Programming Storing NumbersTo permanently store a number you’ve just dialed To dial the saved number Sending Subdued Off-Hook Voice Announcements Sohva Make a Sohva announcement using the Sohva button as follows To camp on at a busy or no answer station To cancel automatic ringbackCamping On and Queuing Busy or Idle STATION, Automatic CALL- Back Select Cwait To camp on when you hear a busy signalBusy STATION, Wait for AN Answer Call Waiting To override a Do Not Disturb condition at another station Executive OverrideTo override an in-progress call at another telephone Making Calls GCA70-245 To queue for a line group To cancel line group queuingAdvanced Call Handling Waiting for a Line Queuing Screened Call Transfers Call Transferring More Transfer Options To transfer an unscreened call to another system telephone Unscreened Call Transfers Conference ConferencingCreating a Conference Call To retrieve a line from hold Bring that party back into Managing a Conference Call Unsupervised Conference Calls To answer a park recall Call ParkingHandling Park Recalls To place a park recall on hold at your station Select Cfwd Call ForwardingForwarding a Call To forward your calls To cancel call forwarding Press Intercom *07 To activate the Cfos featureTo deactivate the Cfos feature Call Forward Outside System Cfos Advanced Call Handling GCA70-245 To turn off message light Nonverbal MessagingStation-to-Station Message Delivery To turn on message light Select Next Select MSG Message Waiting Light and Messaging To receive a message at an alert To turn on the message waiting light at an idle telephone To turn off message and your intercom light LCD Message DeliveryTo turn message on Dial Message Code LCD Message List To send a message for assistance Assist Button Message DeliveryResponse Message Delivery Select DSS RogrammingDSS Numbers Autodial And Speed Dial Numbers Entering a Number Exit Feature Access CodesTo store a system feature access code Dsuii Attendant User’s Guide Feature Buttons Select Feat To clear a feature button assignment To assign a transfer to voice mail button Response Message ButtonTo assign a button for nonverbal response Transfer Button To program a group listening button Subdued OFF-HOOK Voice Announce Sohva ButtonTo program a Sohva button Group Listening Button To program an assist button Assist Button Automatic Redial Button Rogramming GCA70-245 Line Groups Other FeaturesTo access a system line group Setting Current Volume Level Volume Control To speak to the distant party Muting Your SpeakerphoneTo mute your station Default Volume Control Select Music Select on Background MusicTo turn the music on To turn the music off Select DND Select on Select Exit To enable DND, proceed as followsTo disable the DND condition Do Not Disturb Condition To enter account code on an outgoing call Account CodesTo enter account code on an incoming call If your system provides an external paging unit Paging To make a reply to a Meet-Me If your system provides all-call or zone paging Tracker Paging System To enable a Tracker Pager at your stationTo disable a Tracker Pager at your station Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation To monitor another station at any time Service ObservingSwitching The Dialing Mode Between Pulse And Tone Press Speaker Toll Restriction OverrideTo use TRO at a station To clear the TRO code To use dial by name Dial By Name Select Query Programmed Button DisplayButton Functions Display Button Query To button query your telephone OFF Data Interface UnitTo select the IST device if the Data light is off Data Light Telephone Status Imist Module 18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 To store the LCD messages Attendant FeaturesLCD Message Creation Press INTERCOM, and Dial *#05 LCD Message Creation ExamplesDialing Codes for Take Message Dialing Codes for I will Call Back Letter Code Table for LCD Messages Name the system telephones as follows System Telephone Naming Station Name Letter Codes To program a Night-Transfer button To set the night transfer mode from the attendant’s stationNight Transfer To transfer calls to the voice mail system Call Transfer Voice Mail System 100 Comdial August System Speed Dial Numbers 102 Comdial August To set the system clock from the attendant’s station To set the music on hold featureSystem Clock Music On Hold To print an Smda report Station Message Detail Accounting Smda Printout To display alarm codes System Alarm Reporting OFF Line Direct Inward Station Dialing Disd Digital Voice Announcing DVA Recall Messages DAY Answer MessagesNight Answer Messages Press Intercom and Dial *#0 Drop MessageTo store DVA messages 110 Comdial August Feature Enable Code Disable Code Appendix a Feature Access Codes Feature Access Codes GCA70-245 August Comdial 113 114 Comdial August Appendix B Display Abbreviations Abbreviation Feature Function/Definition Display Abbreviations GCA70-245 August Comdial 117 118 Comdial August Full-Duplex Speakerphone Characteristics Appendix C Speakerphone Characteristics Speakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August