Assist Button | Vertical Communications SCS 8312S, SCS 8324S, 8024S

rogramming

GCA70-245

6.4.5 ASSIST BUTTON

This feature allows you to program a button to be used for sending a message to an LCD speakerphone. Once programmed, you can press the ASSIST button at anytime to sound a tone burst at the called station and present a preprogrammed message in the station display. You can send a message while on a call without alerting the distant party. This feature is useful for requesting assistance while engaging on a call. For example, a customer service representative could request assistance from a supervisor while talking to a problem caller. The supervisor, upon receiving the tone and noting the display message, could perform an executive override or service observing action to join the call or monitor it.

• To program an assist button,

1.PRESS INTERCOM AND DIAL **1.

2.PRESS programmable button you want as assist button.

3.DIAL 7.

4.CHOOSE from one of the following options to select the type of message that will be delivered with the ASSIST button:

•DIAL * to choose system- provided message (ASSIST plus name or extension number of station sending message)

MON	24	12:35
Assist J Doe

Default Call for Assistance

•DIAL keypad number (1, 2, 3 etc.) to choose preprogrammed message (see attendant or table on page 93 for list of LCD messages).

5.IF one particular station must always receive message, DIAL exten- sion number of that station.

6.PRESS SPEAKER to end.

66

Comdial

August, 03

Image 76

Vertical Communications SCS 8312S, SCS 8324S, SCS 8324F, 8024S manual Assist Button, To program an assist button

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 About this Book IntroductionBasic Operation Advanced Operation What is an Attendant? August Comdial Iii Comdial August Setting Up Your Speakerphone Getting Started To adjust the pedestal Models 8312S, 8324S and 8324F only Positioning Your Speakerphone To adjust the display contrast Setting Display ContrastSelect Options To select one of the ring tones, proceed as follows Setting a Personal Ringing ToneSelect Ring To set the ringer loudness level Setting Volume LevelsTo set the speaker and handset loudness levels When you hear outside ringing single long bursts When you hear intercom ringing two short burstsAnswering and Making Calls To dial an outside number manually Understanding the Basic Functions Alphanumeric Display Liquid Crystal Display-LCD Getting Started GCA70-245 Your Speakerphone’s Buttons Hold Button Hold Transfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Your Speakerphone’s Display Lights Next to a line button Next to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Calls Answering Outside Calls Answering Intercom Calls When you hear an intercom tone followed by a caller’s voicePress Intercom Monitored Stations To monitor another telephone Holding Calls Exclusive Hold Hold Recalls If a held line is recalling, choose one of the following To place a call on hold at another telephone directed hold Directed HoldPress Intercom and Dial #90 When you hear ringing Night Transferred Calls Line Answer From Any StationCaller ID Automatic Number Identification Press Hold Call Pickup Group Call PickupTo answer a call that is ringing within your group Directed Call Pickup Answering Calls for Other Stations Receiving Subdued Off-Hook Voice Announcements Sohva Handling AN Incoming SohvaTo respond to a Sohva verbally Select and Hold Mute To respond to a Sohva nonverbally through Response Messaging Select MSG Blocking a Sohva To respond to a Sohva by blocking Voice Announce Blocking To block all voice-announced callsTo unblock all voice-announced calls Select VAB Answering Calls GCA70-245 Making Calls To dial an outside number using your prime lineMaking Outside Calls To manually cause the other telephone to ring tone calling Making Intercom CallsTo voice announce manually Automatic Dialing To speed dial a system speed dial number from the dial pad Redial LAST-DIALED Number RedialingAutomatic Redial Redial Programming Storing Numbers To permanently store a number you’ve just dialedTo dial the saved number Select Save Make a Sohva announcement using the Sohva button as follows Sending Subdued Off-Hook Voice Announcements Sohva To cancel automatic ringback Camping On and QueuingBusy or Idle STATION, Automatic CALL- Back To camp on at a busy or no answer station Busy STATION, Wait for AN Answer Call Waiting To camp on when you hear a busy signalSelect Cwait To override an in-progress call at another telephone Executive OverrideTo override a Do Not Disturb condition at another station Making Calls GCA70-245 To cancel line group queuing Advanced Call HandlingWaiting for a Line Queuing To queue for a line group Call Transferring Screened Call Transfers More Transfer Options Unscreened Call Transfers To transfer an unscreened call to another system telephone Conferencing Creating a Conference CallTo retrieve a line from hold Bring that party back into Conference Unsupervised Conference Calls Managing a Conference Call Handling Park Recalls Call ParkingTo answer a park recall To place a park recall on hold at your station Call Forwarding Forwarding a CallTo forward your calls Select Cfwd To cancel call forwarding To activate the Cfos feature To deactivate the Cfos featureCall Forward Outside System Cfos Press Intercom *07 Advanced Call Handling GCA70-245 Nonverbal Messaging Station-to-Station Message DeliveryTo turn on message light To turn off message light Message Waiting Light and Messaging Select Next Select MSG To turn on the message waiting light at an idle telephone To receive a message at an alert To turn message on LCD Message DeliveryTo turn off message and your intercom light LCD Message List Dial Message Code Response Message Delivery Assist Button Message DeliveryTo send a message for assistance DSS Numbers RogrammingSelect DSS Autodial And Speed Dial Numbers Entering a Number To store a system feature access code Feature Access CodesExit Dsuii Attendant User’s Guide Feature Buttons To clear a feature button assignment Select Feat Response Message Button To assign a button for nonverbal responseTransfer Button To assign a transfer to voice mail button Subdued OFF-HOOK Voice Announce Sohva Button To program a Sohva buttonGroup Listening Button To program a group listening button Assist Button To program an assist button Automatic Redial Button Rogramming GCA70-245 To access a system line group Other FeaturesLine Groups Volume Control Setting Current Volume Level To mute your station Muting Your SpeakerphoneTo speak to the distant party Default Volume Control Background Music To turn the music onTo turn the music off Select Music Select on To enable DND, proceed as follows To disable the DND conditionDo Not Disturb Condition Select DND Select on Select Exit To enter account code on an incoming call Account CodesTo enter account code on an outgoing call Paging If your system provides an external paging unit If your system provides all-call or zone paging To make a reply to a Meet-Me To disable a Tracker Pager at your station To enable a Tracker Pager at your stationTracker Paging System Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation Switching The Dialing Mode Between Pulse And Tone Service ObservingTo monitor another station at any time Toll Restriction Override To use TRO at a stationTo clear the TRO code Press Speaker Dial By Name To use dial by name Programmed Button Display Button Functions Display Button QueryTo button query your telephone Select Query To select the IST device if the Data light is off Data Interface UnitOFF Imist Module Data Light Telephone Status 18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 LCD Message Creation Attendant FeaturesTo store the LCD messages LCD Message Creation Examples Dialing Codes for Take MessageDialing Codes for I will Call Back Press INTERCOM, and Dial *#05 Letter Code Table for LCD Messages System Telephone Naming Name the system telephones as follows Station Name Letter Codes Night Transfer To set the night transfer mode from the attendant’s stationTo program a Night-Transfer button Call Transfer Voice Mail System To transfer calls to the voice mail system 100 Comdial August System Speed Dial Numbers 102 Comdial August To set the music on hold feature System ClockMusic On Hold To set the system clock from the attendant’s station Station Message Detail Accounting Smda Printout To print an Smda report System Alarm Reporting To display alarm codes Direct Inward Station Dialing Disd OFF Line Digital Voice Announcing DVA Night Answer Messages DAY Answer MessagesRecall Messages To store DVA messages Drop MessagePress Intercom and Dial *#0 110 Comdial August Appendix a Feature Access Codes Feature Enable Code Disable Code Feature Access Codes GCA70-245 August Comdial 113 114 Comdial August Abbreviation Feature Function/Definition Appendix B Display Abbreviations Display Abbreviations GCA70-245 August Comdial 117 118 Comdial August Appendix C Speakerphone Characteristics Full-Duplex Speakerphone Characteristics Speakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August