DAY Answer Messages | Vertical Communications SCS 8324F, SCS 8312S

Attendant Features

GCA70-245

While the DVA is not an automatic attendant, it enhances the fol- lowing features: direct departmental calling with Departmental Call Distribution (DCD), Direct Inward Station Dialing (DISD) and the Tracker Paging System. DVA enhances these features by providing automated voice prompts and dialing instructions to callers. In general, the voice prompt messages are of four categories illustrated in the following examples.

8.12.1 DAY ANSWER MESSAGES

"Welcome to Acme’s sales department, all of our agents are busy. Please stay on the line and an agent will answer your call as soon as possible" OR “Welcome to Acme Company. If you know your party’s extension, dial it now; otherwise, stay on the line and an attendant will answer your call.”

8.12.2 NIGHT ANSWER MESSAGES

“Welcome to Acme’s sales department. Our hours are eight to four- thirty Monday through Friday. Please call tomorrow during those hours.”

8.12.3 RECALL MESSAGES

“The party you have called is not available. Please dial a new extension number or dial # plus your call-back number followed by another # to page your party.”

108

Comdial

August, 03

Image 118

Vertical Communications SCS 8324F, SCS 8312S, SCS 8324S, 8024S DAY Answer Messages, Night Answer Messages, Recall Messages

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 Basic Operation About this BookIntroduction Advanced Operation What is an Attendant? August Comdial Iii Comdial August Setting Up Your Speakerphone Getting Started To adjust the pedestal Models 8312S, 8324S and 8324F only Positioning Your Speakerphone To adjust the display contrast Setting Display ContrastSelect Options To select one of the ring tones, proceed as follows Setting a Personal Ringing ToneSelect Ring To set the ringer loudness level Setting Volume LevelsTo set the speaker and handset loudness levels Answering and Making Calls When you hear outside ringing single long burstsWhen you hear intercom ringing two short bursts To dial an outside number manually Understanding the Basic Functions Alphanumeric Display Liquid Crystal Display-LCD Getting Started GCA70-245 Your Speakerphone’s Buttons Hold Button Hold Transfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Your Speakerphone’s Display Lights Next to a line button Next to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Calls Answering Outside Calls Answering Intercom Calls When you hear an intercom tone followed by a caller’s voicePress Intercom Monitored Stations To monitor another telephone Holding Calls Exclusive Hold Hold Recalls If a held line is recalling, choose one of the following To place a call on hold at another telephone directed hold Directed HoldPress Intercom and Dial #90 Caller ID Automatic Number Identification When you hear ringingNight Transferred Calls Line Answer From Any Station Press Hold To answer a call that is ringing within your group Call PickupGroup Call Pickup Directed Call Pickup Answering Calls for Other Stations To respond to a Sohva verbally Receiving Subdued Off-Hook Voice Announcements SohvaHandling AN Incoming Sohva Select and Hold Mute To respond to a Sohva nonverbally through Response Messaging Select MSG Blocking a Sohva To respond to a Sohva by blocking To unblock all voice-announced calls Voice Announce BlockingTo block all voice-announced calls Select VAB Answering Calls GCA70-245 Making Calls To dial an outside number using your prime lineMaking Outside Calls To manually cause the other telephone to ring tone calling Making Intercom CallsTo voice announce manually Automatic Dialing To speed dial a system speed dial number from the dial pad Redial LAST-DIALED Number RedialingAutomatic Redial To dial the saved number Redial Programming Storing NumbersTo permanently store a number you’ve just dialed Select Save Make a Sohva announcement using the Sohva button as follows Sending Subdued Off-Hook Voice Announcements Sohva Busy or Idle STATION, Automatic CALL- Back To cancel automatic ringbackCamping On and Queuing To camp on at a busy or no answer station Busy STATION, Wait for AN Answer Call Waiting To camp on when you hear a busy signalSelect Cwait To override an in-progress call at another telephone Executive OverrideTo override a Do Not Disturb condition at another station Making Calls GCA70-245 Waiting for a Line Queuing To cancel line group queuingAdvanced Call Handling To queue for a line group Call Transferring Screened Call Transfers More Transfer Options Unscreened Call Transfers To transfer an unscreened call to another system telephone To retrieve a line from hold Bring that party back into ConferencingCreating a Conference Call Conference Unsupervised Conference Calls Managing a Conference Call Handling Park Recalls Call ParkingTo answer a park recall To place a park recall on hold at your station To forward your calls Call ForwardingForwarding a Call Select Cfwd To cancel call forwarding Call Forward Outside System Cfos To activate the Cfos featureTo deactivate the Cfos feature Press Intercom *07 Advanced Call Handling GCA70-245 To turn on message light Nonverbal MessagingStation-to-Station Message Delivery To turn off message light Message Waiting Light and Messaging Select Next Select MSG To turn on the message waiting light at an idle telephone To receive a message at an alert To turn message on LCD Message DeliveryTo turn off message and your intercom light LCD Message List Dial Message Code Response Message Delivery Assist Button Message DeliveryTo send a message for assistance DSS Numbers RogrammingSelect DSS Autodial And Speed Dial Numbers Entering a Number To store a system feature access code Feature Access CodesExit Dsuii Attendant User’s Guide Feature Buttons To clear a feature button assignment Select Feat Transfer Button Response Message ButtonTo assign a button for nonverbal response To assign a transfer to voice mail button Group Listening Button Subdued OFF-HOOK Voice Announce Sohva ButtonTo program a Sohva button To program a group listening button Assist Button To program an assist button Automatic Redial Button Rogramming GCA70-245 To access a system line group Other FeaturesLine Groups Volume Control Setting Current Volume Level To mute your station Muting Your SpeakerphoneTo speak to the distant party Default Volume Control To turn the music off Background MusicTo turn the music on Select Music Select on Do Not Disturb Condition To enable DND, proceed as followsTo disable the DND condition Select DND Select on Select Exit To enter account code on an incoming call Account CodesTo enter account code on an outgoing call Paging If your system provides an external paging unit If your system provides all-call or zone paging To make a reply to a Meet-Me To disable a Tracker Pager at your station To enable a Tracker Pager at your stationTracker Paging System Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation Switching The Dialing Mode Between Pulse And Tone Service ObservingTo monitor another station at any time To clear the TRO code Toll Restriction OverrideTo use TRO at a station Press Speaker Dial By Name To use dial by name To button query your telephone Programmed Button DisplayButton Functions Display Button Query Select Query To select the IST device if the Data light is off Data Interface UnitOFF Imist Module Data Light Telephone Status 18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 LCD Message Creation Attendant FeaturesTo store the LCD messages Dialing Codes for I will Call Back LCD Message Creation ExamplesDialing Codes for Take Message Press INTERCOM, and Dial *#05 Letter Code Table for LCD Messages System Telephone Naming Name the system telephones as follows Station Name Letter Codes Night Transfer To set the night transfer mode from the attendant’s stationTo program a Night-Transfer button Call Transfer Voice Mail System To transfer calls to the voice mail system 100 Comdial August System Speed Dial Numbers 102 Comdial August Music On Hold To set the music on hold featureSystem Clock To set the system clock from the attendant’s station Station Message Detail Accounting Smda Printout To print an Smda report System Alarm Reporting To display alarm codes Direct Inward Station Dialing Disd OFF Line Digital Voice Announcing DVA Night Answer Messages DAY Answer MessagesRecall Messages To store DVA messages Drop MessagePress Intercom and Dial *#0 110 Comdial August Appendix a Feature Access Codes Feature Enable Code Disable Code Feature Access Codes GCA70-245 August Comdial 113 114 Comdial August Abbreviation Feature Function/Definition Appendix B Display Abbreviations Display Abbreviations GCA70-245 August Comdial 117 118 Comdial August Appendix C Speakerphone Characteristics Full-Duplex Speakerphone Characteristics Speakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August