Call Transferring | Vertical Communications SCS 8324F, SCS 8312S

Push T/C To CONF SPKR To Transfer

Selecting a Transfer

Advanced Call Handling

GCA70-245

4.2 Call Transferring

4.2.1 SCREENED CALL TRANSFERS

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

• To screen and transfer a call to another telephone in the system,

1.ANSWER call.

2.PRESS TRNS/CONF (call is auto-

matically placed on hold).

3. DIAL extension number of telephone

to receive transfer, OR PRESS DSS/BLF button for that extension.

4. ANNOUNCE call when intercom party answers.

5. PRESS SPEAKER to disconnect (if in speakerphone mode), OR HANG UP.

The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone will ring with the transferred call after you hang up.

J Doe Is Busy

SOHVA CAMP NEXT

Unable to Transfer

40

Comdial

August, 03

Image 50

Vertical Communications SCS 8324F, SCS 8312S, SCS 8324S, 8024S manual Call Transferring, Screened Call Transfers

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 Basic Operation About this BookIntroduction Advanced Operation What is an Attendant? August Comdial Iii Comdial August Setting Up Your Speakerphone Getting Started To adjust the pedestal Models 8312S, 8324S and 8324F only Positioning Your Speakerphone Select Options Setting Display ContrastTo adjust the display contrast Select Ring Setting a Personal Ringing ToneTo select one of the ring tones, proceed as follows To set the speaker and handset loudness levels Setting Volume LevelsTo set the ringer loudness level Answering and Making Calls When you hear outside ringing single long burstsWhen you hear intercom ringing two short bursts To dial an outside number manually Understanding the Basic Functions Alphanumeric Display Liquid Crystal Display-LCD Getting Started GCA70-245 Your Speakerphone’s Buttons Hold Button Hold Transfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Your Speakerphone’s Display Lights Next to a line button Next to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Calls Answering Outside Calls Press Intercom When you hear an intercom tone followed by a caller’s voiceAnswering Intercom Calls Monitored Stations To monitor another telephone Holding Calls Exclusive Hold Hold Recalls If a held line is recalling, choose one of the following Press Intercom and Dial #90 Directed HoldTo place a call on hold at another telephone directed hold Caller ID Automatic Number Identification When you hear ringingNight Transferred Calls Line Answer From Any Station Press Hold To answer a call that is ringing within your group Call PickupGroup Call Pickup Directed Call Pickup Answering Calls for Other Stations To respond to a Sohva verbally Receiving Subdued Off-Hook Voice Announcements SohvaHandling AN Incoming Sohva Select and Hold Mute To respond to a Sohva nonverbally through Response Messaging Select MSG Blocking a Sohva To respond to a Sohva by blocking To unblock all voice-announced calls Voice Announce BlockingTo block all voice-announced calls Select VAB Answering Calls GCA70-245 Making Outside Calls To dial an outside number using your prime lineMaking Calls To voice announce manually Making Intercom CallsTo manually cause the other telephone to ring tone calling Automatic Dialing To speed dial a system speed dial number from the dial pad Automatic Redial RedialingRedial LAST-DIALED Number To dial the saved number Redial Programming Storing NumbersTo permanently store a number you’ve just dialed Select Save Make a Sohva announcement using the Sohva button as follows Sending Subdued Off-Hook Voice Announcements Sohva Busy or Idle STATION, Automatic CALL- Back To cancel automatic ringbackCamping On and Queuing To camp on at a busy or no answer station Select Cwait To camp on when you hear a busy signalBusy STATION, Wait for AN Answer Call Waiting To override a Do Not Disturb condition at another station Executive OverrideTo override an in-progress call at another telephone Making Calls GCA70-245 Waiting for a Line Queuing To cancel line group queuingAdvanced Call Handling To queue for a line group Call Transferring Screened Call Transfers More Transfer Options Unscreened Call Transfers To transfer an unscreened call to another system telephone To retrieve a line from hold Bring that party back into ConferencingCreating a Conference Call Conference Unsupervised Conference Calls Managing a Conference Call To answer a park recall Call ParkingHandling Park Recalls To place a park recall on hold at your station To forward your calls Call ForwardingForwarding a Call Select Cfwd To cancel call forwarding Call Forward Outside System Cfos To activate the Cfos featureTo deactivate the Cfos feature Press Intercom *07 Advanced Call Handling GCA70-245 To turn on message light Nonverbal MessagingStation-to-Station Message Delivery To turn off message light Message Waiting Light and Messaging Select Next Select MSG To turn on the message waiting light at an idle telephone To receive a message at an alert To turn off message and your intercom light LCD Message DeliveryTo turn message on LCD Message List Dial Message Code To send a message for assistance Assist Button Message DeliveryResponse Message Delivery Select DSS RogrammingDSS Numbers Autodial And Speed Dial Numbers Entering a Number Exit Feature Access CodesTo store a system feature access code Dsuii Attendant User’s Guide Feature Buttons To clear a feature button assignment Select Feat Transfer Button Response Message ButtonTo assign a button for nonverbal response To assign a transfer to voice mail button Group Listening Button Subdued OFF-HOOK Voice Announce Sohva ButtonTo program a Sohva button To program a group listening button Assist Button To program an assist button Automatic Redial Button Rogramming GCA70-245 Line Groups Other FeaturesTo access a system line group Volume Control Setting Current Volume Level To speak to the distant party Muting Your SpeakerphoneTo mute your station Default Volume Control To turn the music off Background MusicTo turn the music on Select Music Select on Do Not Disturb Condition To enable DND, proceed as followsTo disable the DND condition Select DND Select on Select Exit To enter account code on an outgoing call Account CodesTo enter account code on an incoming call Paging If your system provides an external paging unit If your system provides all-call or zone paging To make a reply to a Meet-Me Tracker Paging System To enable a Tracker Pager at your stationTo disable a Tracker Pager at your station Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation To monitor another station at any time Service ObservingSwitching The Dialing Mode Between Pulse And Tone To clear the TRO code Toll Restriction OverrideTo use TRO at a station Press Speaker Dial By Name To use dial by name To button query your telephone Programmed Button DisplayButton Functions Display Button Query Select Query OFF Data Interface UnitTo select the IST device if the Data light is off Imist Module Data Light Telephone Status 18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 To store the LCD messages Attendant FeaturesLCD Message Creation Dialing Codes for I will Call Back LCD Message Creation ExamplesDialing Codes for Take Message Press INTERCOM, and Dial *#05 Letter Code Table for LCD Messages System Telephone Naming Name the system telephones as follows Station Name Letter Codes To program a Night-Transfer button To set the night transfer mode from the attendant’s stationNight Transfer Call Transfer Voice Mail System To transfer calls to the voice mail system 100 Comdial August System Speed Dial Numbers 102 Comdial August Music On Hold To set the music on hold featureSystem Clock To set the system clock from the attendant’s station Station Message Detail Accounting Smda Printout To print an Smda report System Alarm Reporting To display alarm codes Direct Inward Station Dialing Disd OFF Line Digital Voice Announcing DVA Recall Messages DAY Answer MessagesNight Answer Messages Press Intercom and Dial *#0 Drop MessageTo store DVA messages 110 Comdial August Appendix a Feature Access Codes Feature Enable Code Disable Code Feature Access Codes GCA70-245 August Comdial 113 114 Comdial August Abbreviation Feature Function/Definition Appendix B Display Abbreviations Display Abbreviations GCA70-245 August Comdial 117 118 Comdial August Appendix C Speakerphone Characteristics Full-Duplex Speakerphone Characteristics Speakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August