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Vertical Communications
SCS 8324F, SCS 8312S, SCS 8324S, 8024S manual
Models:
SCS 8324S
8024S
SCS 8312S
SCS 8324F
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Setting Up Your Speakerphone
Default Volume Control
System Alarm Reporting
To adjust the display contrast
Setting Volume Levels
How to
What is
Volume Control
Service Observing
To disable the DND condition
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GCA70245.07 06/03 Printed in U.S.A.
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Contents
DSU II Digital Expandable Systems
This user’s guide is for the following system
Table of Contents
Advanced Call Handling
Other Features
Index 133
Basic Operation
About this Book
Introduction
Advanced Operation
What is an Attendant?
August Comdial Iii
Comdial August
Setting Up Your Speakerphone
Getting Started
To adjust the pedestal Models 8312S, 8324S and 8324F only
Positioning Your Speakerphone
Select Options
Setting Display Contrast
To adjust the display contrast
Select Ring
Setting a Personal Ringing Tone
To select one of the ring tones, proceed as follows
To set the speaker and handset loudness levels
Setting Volume Levels
To set the ringer loudness level
Answering and Making Calls
When you hear outside ringing single long bursts
When you hear intercom ringing two short bursts
To dial an outside number manually
Understanding the Basic Functions
Alphanumeric Display Liquid Crystal Display-LCD
Getting Started GCA70-245
Your Speakerphone’s Buttons
Hold Button Hold
Transfer/Conference Button TRNS/CONF
Volume Control Volume UP or Volume Down
Your Speakerphone’s Display Lights
Next to a line button
Next to a fixed feature or programmable feature button
Understanding the Rings Patterns
Answering Calls
Answering Outside Calls
Press Intercom
When you hear an intercom tone followed by a caller’s voice
Answering Intercom Calls
Monitored Stations
To monitor another telephone
Holding Calls
Exclusive Hold
Hold Recalls
If a held line is recalling, choose one of the following
Press Intercom and Dial #90
Directed Hold
To place a call on hold at another telephone directed hold
Caller ID Automatic Number Identification
When you hear ringing
Night Transferred Calls Line Answer From Any Station
Press Hold
To answer a call that is ringing within your group
Call Pickup
Group Call Pickup
Directed Call Pickup
Answering Calls for Other Stations
To respond to a Sohva verbally
Receiving Subdued Off-Hook Voice Announcements Sohva
Handling AN Incoming Sohva
Select and Hold Mute
To respond to a Sohva nonverbally through Response Messaging
Select MSG
Blocking a Sohva
To respond to a Sohva by blocking
To unblock all voice-announced calls
Voice Announce Blocking
To block all voice-announced calls
Select VAB
Answering Calls GCA70-245
Making Outside Calls
To dial an outside number using your prime line
Making Calls
To voice announce manually
Making Intercom Calls
To manually cause the other telephone to ring tone calling
Automatic Dialing
To speed dial a system speed dial number from the dial pad
Automatic Redial
Redialing
Redial LAST-DIALED Number
To dial the saved number
Redial Programming Storing Numbers
To permanently store a number you’ve just dialed
Select Save
Make a Sohva announcement using the Sohva button as follows
Sending Subdued Off-Hook Voice Announcements Sohva
Busy or Idle STATION, Automatic CALL- Back
To cancel automatic ringback
Camping On and Queuing
To camp on at a busy or no answer station
Select Cwait
To camp on when you hear a busy signal
Busy STATION, Wait for AN Answer Call Waiting
To override a Do Not Disturb condition at another station
Executive Override
To override an in-progress call at another telephone
Making Calls GCA70-245
Waiting for a Line Queuing
To cancel line group queuing
Advanced Call Handling
To queue for a line group
Call Transferring
Screened Call Transfers
More Transfer Options
Unscreened Call Transfers
To transfer an unscreened call to another system telephone
To retrieve a line from hold Bring that party back into
Conferencing
Creating a Conference Call
Conference
Unsupervised Conference Calls
Managing a Conference Call
To answer a park recall
Call Parking
Handling Park Recalls
To place a park recall on hold at your station
To forward your calls
Call Forwarding
Forwarding a Call
Select Cfwd
To cancel call forwarding
Call Forward Outside System Cfos
To activate the Cfos feature
To deactivate the Cfos feature
Press Intercom *07
Advanced Call Handling GCA70-245
To turn on message light
Nonverbal Messaging
Station-to-Station Message Delivery
To turn off message light
Message Waiting Light and Messaging
Select Next Select MSG
To turn on the message waiting light at an idle telephone
To receive a message at an alert
To turn off message and your intercom light
LCD Message Delivery
To turn message on
LCD Message List
Dial Message Code
To send a message for assistance
Assist Button Message Delivery
Response Message Delivery
Select DSS
Rogramming
DSS Numbers
Autodial And Speed Dial Numbers
Entering a Number
Exit
Feature Access Codes
To store a system feature access code
Dsuii Attendant User’s Guide
Feature Buttons
To clear a feature button assignment
Select Feat
Transfer Button
Response Message Button
To assign a button for nonverbal response
To assign a transfer to voice mail button
Group Listening Button
Subdued OFF-HOOK Voice Announce Sohva Button
To program a Sohva button
To program a group listening button
Assist Button
To program an assist button
Automatic Redial Button
Rogramming GCA70-245
Line Groups
Other Features
To access a system line group
Volume Control
Setting Current Volume Level
To speak to the distant party
Muting Your Speakerphone
To mute your station
Default Volume Control
To turn the music off
Background Music
To turn the music on
Select Music Select on
Do Not Disturb Condition
To enable DND, proceed as follows
To disable the DND condition
Select DND Select on Select Exit
To enter account code on an outgoing call
Account Codes
To enter account code on an incoming call
Paging
If your system provides an external paging unit
If your system provides all-call or zone paging
To make a reply to a Meet-Me
Tracker Paging System
To enable a Tracker Pager at your station
To disable a Tracker Pager at your station
Dsuii Attendant User’s Guide
Other Features GCA70-245
Auxiliary Jack
To use a feature button
Automatic Set Relocation
To monitor another station at any time
Service Observing
Switching The Dialing Mode Between Pulse And Tone
To clear the TRO code
Toll Restriction Override
To use TRO at a station
Press Speaker
Dial By Name
To use dial by name
To button query your telephone
Programmed Button Display
Button Functions Display Button Query
Select Query
OFF
Data Interface Unit
To select the IST device if the Data light is off
Imist Module
Data Light Telephone Status
18 DSS/BLF Console Operation
Accessing the DSS/BLF Console Button Levels
Other Features GCA70-245
To store the LCD messages
Attendant Features
LCD Message Creation
Dialing Codes for I will Call Back
LCD Message Creation Examples
Dialing Codes for Take Message
Press INTERCOM, and Dial *#05
Letter Code Table for LCD Messages
System Telephone Naming
Name the system telephones as follows
Station Name Letter Codes
To program a Night-Transfer button
To set the night transfer mode from the attendant’s station
Night Transfer
Call Transfer Voice Mail System
To transfer calls to the voice mail system
100 Comdial August
System Speed Dial Numbers
102 Comdial August
Music On Hold
To set the music on hold feature
System Clock
To set the system clock from the attendant’s station
Station Message Detail Accounting Smda Printout
To print an Smda report
System Alarm Reporting
To display alarm codes
Direct Inward Station Dialing Disd
OFF Line
Digital Voice Announcing DVA
Recall Messages
DAY Answer Messages
Night Answer Messages
Press Intercom and Dial *#0
Drop Message
To store DVA messages
110 Comdial August
Appendix a Feature Access Codes
Feature Enable Code Disable Code
Feature Access Codes GCA70-245
August Comdial 113
114 Comdial August
Abbreviation Feature Function/Definition
Appendix B Display Abbreviations
Display Abbreviations GCA70-245
August Comdial 117
118 Comdial August
Appendix C Speakerphone Characteristics
Full-Duplex Speakerphone Characteristics
Speakerphone User Guidelines
August Comdial 121
122 Comdial August
Appendix D Glossary
Glossary GCA70-245
August Comdial 125
126 Comdial August
August Comdial 127
128 Comdial August
August Comdial 129
130 Comdial August
August Comdial 131
132 Comdial August
Index
134 Comdial August
