Hold Recalls | Vertical Communications SCS 8324S, SCS 8312S, 8024S

DSUII Attendant User’s Guide

2.4.2 HOLD RECALLS

After a call has been on hold for the period of time (set by the installer of your system), the system causes three quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster.

If the call is on exclusive hold, it will revert to manual hold after the hold recall period. Calls that revert to manual hold can be picked up from any telephone with line appearance for the recalling line.

•If a held line is recalling, choose one of the following:

1.SELECT HOLD (interactive button) to place the call on hold at your sta- tion and restart hold timer.

2.PRESS line button (with fluttering green light) OR SELECT ANS to retrieve the call.

Recall L123

HOLD ANS

A Recalling Held Line

August, 03

Comdial

19

Image 29

Vertical Communications SCS 8324S, SCS 8312S, 8024S Hold Recalls, If a held line is recalling, choose one of the following

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 Introduction About this BookBasic Operation Advanced Operation What is an Attendant? August Comdial Iii Comdial August Getting Started Setting Up Your Speakerphone Positioning Your Speakerphone To adjust the pedestal Models 8312S, 8324S and 8324F only Select Options Setting Display ContrastTo adjust the display contrast Select Ring Setting a Personal Ringing ToneTo select one of the ring tones, proceed as follows To set the speaker and handset loudness levels Setting Volume LevelsTo set the ringer loudness level When you hear intercom ringing two short bursts When you hear outside ringing single long burstsAnswering and Making Calls To dial an outside number manually Alphanumeric Display Liquid Crystal Display-LCD Understanding the Basic Functions Getting Started GCA70-245 Hold Button Hold Your Speakerphone’s Buttons Transfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Next to a line button Your Speakerphone’s Display Lights Next to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Outside Calls Answering Calls Press Intercom When you hear an intercom tone followed by a caller’s voiceAnswering Intercom Calls To monitor another telephone Monitored Stations Exclusive Hold Holding Calls If a held line is recalling, choose one of the following Hold Recalls Press Intercom and Dial #90 Directed HoldTo place a call on hold at another telephone directed hold Night Transferred Calls Line Answer From Any Station When you hear ringingCaller ID Automatic Number Identification Press Hold Group Call Pickup Call PickupTo answer a call that is ringing within your group Directed Call Pickup Answering Calls for Other Stations Handling AN Incoming Sohva Receiving Subdued Off-Hook Voice Announcements SohvaTo respond to a Sohva verbally Select and Hold Mute Select MSG To respond to a Sohva nonverbally through Response Messaging To respond to a Sohva by blocking Blocking a Sohva To block all voice-announced calls Voice Announce BlockingTo unblock all voice-announced calls Select VAB Answering Calls GCA70-245 Making Outside Calls To dial an outside number using your prime lineMaking Calls To voice announce manually Making Intercom CallsTo manually cause the other telephone to ring tone calling To speed dial a system speed dial number from the dial pad Automatic Dialing Automatic Redial RedialingRedial LAST-DIALED Number To permanently store a number you’ve just dialed Redial Programming Storing NumbersTo dial the saved number Select Save Sending Subdued Off-Hook Voice Announcements Sohva Make a Sohva announcement using the Sohva button as follows Camping On and Queuing To cancel automatic ringbackBusy or Idle STATION, Automatic CALL- Back To camp on at a busy or no answer station Select Cwait To camp on when you hear a busy signalBusy STATION, Wait for AN Answer Call Waiting To override a Do Not Disturb condition at another station Executive OverrideTo override an in-progress call at another telephone Making Calls GCA70-245 Advanced Call Handling To cancel line group queuingWaiting for a Line Queuing To queue for a line group Screened Call Transfers Call Transferring More Transfer Options To transfer an unscreened call to another system telephone Unscreened Call Transfers Creating a Conference Call ConferencingTo retrieve a line from hold Bring that party back into Conference Managing a Conference Call Unsupervised Conference Calls To answer a park recall Call ParkingHandling Park Recalls To place a park recall on hold at your station Forwarding a Call Call ForwardingTo forward your calls Select Cfwd To cancel call forwarding To deactivate the Cfos feature To activate the Cfos featureCall Forward Outside System Cfos Press Intercom *07 Advanced Call Handling GCA70-245 Station-to-Station Message Delivery Nonverbal MessagingTo turn on message light To turn off message light Select Next Select MSG Message Waiting Light and Messaging To receive a message at an alert To turn on the message waiting light at an idle telephone To turn off message and your intercom light LCD Message DeliveryTo turn message on Dial Message Code LCD Message List To send a message for assistance Assist Button Message DeliveryResponse Message Delivery Select DSS RogrammingDSS Numbers Autodial And Speed Dial Numbers Entering a Number Exit Feature Access CodesTo store a system feature access code Dsuii Attendant User’s Guide Feature Buttons Select Feat To clear a feature button assignment To assign a button for nonverbal response Response Message ButtonTransfer Button To assign a transfer to voice mail button To program a Sohva button Subdued OFF-HOOK Voice Announce Sohva ButtonGroup Listening Button To program a group listening button To program an assist button Assist Button Automatic Redial Button Rogramming GCA70-245 Line Groups Other FeaturesTo access a system line group Setting Current Volume Level Volume Control To speak to the distant party Muting Your SpeakerphoneTo mute your station Default Volume Control To turn the music on Background MusicTo turn the music off Select Music Select on To disable the DND condition To enable DND, proceed as followsDo Not Disturb Condition Select DND Select on Select Exit To enter account code on an outgoing call Account CodesTo enter account code on an incoming call If your system provides an external paging unit Paging To make a reply to a Meet-Me If your system provides all-call or zone paging Tracker Paging System To enable a Tracker Pager at your stationTo disable a Tracker Pager at your station Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation To monitor another station at any time Service ObservingSwitching The Dialing Mode Between Pulse And Tone To use TRO at a station Toll Restriction OverrideTo clear the TRO code Press Speaker To use dial by name Dial By Name Button Functions Display Button Query Programmed Button DisplayTo button query your telephone Select Query OFF Data Interface UnitTo select the IST device if the Data light is off Data Light Telephone Status Imist Module 18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 To store the LCD messages Attendant FeaturesLCD Message Creation Dialing Codes for Take Message LCD Message Creation ExamplesDialing Codes for I will Call Back Press INTERCOM, and Dial *#05 Letter Code Table for LCD Messages Name the system telephones as follows System Telephone Naming Station Name Letter Codes To program a Night-Transfer button To set the night transfer mode from the attendant’s stationNight Transfer To transfer calls to the voice mail system Call Transfer Voice Mail System 100 Comdial August System Speed Dial Numbers 102 Comdial August System Clock To set the music on hold featureMusic On Hold To set the system clock from the attendant’s station To print an Smda report Station Message Detail Accounting Smda Printout To display alarm codes System Alarm Reporting OFF Line Direct Inward Station Dialing Disd Digital Voice Announcing DVA Recall Messages DAY Answer MessagesNight Answer Messages Press Intercom and Dial *#0 Drop MessageTo store DVA messages 110 Comdial August Feature Enable Code Disable Code Appendix a Feature Access Codes Feature Access Codes GCA70-245 August Comdial 113 114 Comdial August Appendix B Display Abbreviations Abbreviation Feature Function/Definition Display Abbreviations GCA70-245 August Comdial 117 118 Comdial August Full-Duplex Speakerphone Characteristics Appendix C Speakerphone Characteristics Speakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August