Vertical Communications SCS 8312S, SCS 8324S, SCS 8324F, 8024S manual What is an Attendant?

Models: SCS 8324S 8024S SCS 8312S SCS 8324F

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Following the advanced feature descriptions are two reference tables that provide a summary and reference of features.

Appendix A Quick Reference Guide

Appendix B Display Abbreviations

Also, tips on speakerphone use for the new users are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary. Finally, an index completes the reference section.

Appendix C

Speakerphone Characteristics

Appendix D

Glossary

Appendix E

Feature Networking Support

 

Index

What is an Attendant?

The attendant of a telephone system is typically the first person to answer an incoming call and usually directs incoming calls to the proper person or department within the system. In addition to call control, the attendant controls system-wide operating features such as night transfer (of ringing) and the system clock. Additionally, the attendant is responsible for programming such items as system speed dial numbers and LCD messages that are available to many of the system users.

The system provides two fixed attendant positions at default (stations 1 and 2, intercom 1001 and 1002); however, installers can assign any or all stations (up to 96 total) as attendant stations if they wish.

Installers can also assign up to four DSS/BLF consoles to each attendant position where needed. In addition to the many installer- enabled feature buttons that the system can make available at any station, the system provides the attendant position with several special purpose installer-enabled feature buttons to enhance call pro- cessing. These special purpose buttons are described in Chapter 8.

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August, 03

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Vertical Communications SCS 8312S, SCS 8324S, SCS 8324F, 8024S manual What is an Attendant?