What is an Attendant? | Vertical Communications SCS 8312S, 8024S

Following the advanced feature descriptions are two reference tables that provide a summary and reference of features.

Appendix A Quick Reference Guide

Appendix B Display Abbreviations

Also, tips on speakerphone use for the new users are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary. Finally, an index completes the reference section.

Appendix C	Speakerphone Characteristics
Appendix D	Glossary
Appendix E	Feature Networking Support
	Index

What is an Attendant?

The attendant of a telephone system is typically the first person to answer an incoming call and usually directs incoming calls to the proper person or department within the system. In addition to call control, the attendant controls system-wide operating features such as night transfer (of ringing) and the system clock. Additionally, the attendant is responsible for programming such items as system speed dial numbers and LCD messages that are available to many of the system users.

The system provides two fixed attendant positions at default (stations 1 and 2, intercom 1001 and 1002); however, installers can assign any or all stations (up to 96 total) as attendant stations if they wish.

Installers can also assign up to four DSS/BLF consoles to each attendant position where needed. In addition to the many installer- enabled feature buttons that the system can make available at any station, the system provides the attendant position with several special purpose installer-enabled feature buttons to enhance call pro- cessing. These special purpose buttons are described in Chapter 8.

ii

Comdial

August, 03

Image 8

Vertical Communications SCS 8312S, SCS 8324S, SCS 8324F, 8024S manual What is an Attendant?

Contents

DSU II Digital Expandable Systems This user’s guide is for the following system Table of Contents Advanced Call Handling Other Features Index 133 About this Book IntroductionBasic Operation Advanced Operation What is an Attendant? August Comdial Iii Comdial August Setting Up Your Speakerphone Getting Started To adjust the pedestal Models 8312S, 8324S and 8324F only Positioning Your Speakerphone Select Options Setting Display ContrastTo adjust the display contrast Select Ring Setting a Personal Ringing ToneTo select one of the ring tones, proceed as follows To set the speaker and handset loudness levels Setting Volume LevelsTo set the ringer loudness level When you hear outside ringing single long bursts When you hear intercom ringing two short burstsAnswering and Making Calls To dial an outside number manually Understanding the Basic Functions Alphanumeric Display Liquid Crystal Display-LCD Getting Started GCA70-245 Your Speakerphone’s Buttons Hold Button Hold Transfer/Conference Button TRNS/CONF Volume Control Volume UP or Volume Down Your Speakerphone’s Display Lights Next to a line button Next to a fixed feature or programmable feature button Understanding the Rings Patterns Answering Calls Answering Outside Calls Press Intercom When you hear an intercom tone followed by a caller’s voiceAnswering Intercom Calls Monitored Stations To monitor another telephone Holding Calls Exclusive Hold Hold Recalls If a held line is recalling, choose one of the following Press Intercom and Dial #90 Directed HoldTo place a call on hold at another telephone directed hold When you hear ringing Night Transferred Calls Line Answer From Any StationCaller ID Automatic Number Identification Press Hold Call Pickup Group Call PickupTo answer a call that is ringing within your group Directed Call Pickup Answering Calls for Other Stations Receiving Subdued Off-Hook Voice Announcements Sohva Handling AN Incoming SohvaTo respond to a Sohva verbally Select and Hold Mute To respond to a Sohva nonverbally through Response Messaging Select MSG Blocking a Sohva To respond to a Sohva by blocking Voice Announce Blocking To block all voice-announced callsTo unblock all voice-announced calls Select VAB Answering Calls GCA70-245 Making Outside Calls To dial an outside number using your prime lineMaking Calls To voice announce manually Making Intercom CallsTo manually cause the other telephone to ring tone calling Automatic Dialing To speed dial a system speed dial number from the dial pad Automatic Redial RedialingRedial LAST-DIALED Number Redial Programming Storing Numbers To permanently store a number you’ve just dialedTo dial the saved number Select Save Make a Sohva announcement using the Sohva button as follows Sending Subdued Off-Hook Voice Announcements Sohva To cancel automatic ringback Camping On and QueuingBusy or Idle STATION, Automatic CALL- Back To camp on at a busy or no answer station Select Cwait To camp on when you hear a busy signalBusy STATION, Wait for AN Answer Call Waiting To override a Do Not Disturb condition at another station Executive OverrideTo override an in-progress call at another telephone Making Calls GCA70-245 To cancel line group queuing Advanced Call HandlingWaiting for a Line Queuing To queue for a line group Call Transferring Screened Call Transfers More Transfer Options Unscreened Call Transfers To transfer an unscreened call to another system telephone Conferencing Creating a Conference CallTo retrieve a line from hold Bring that party back into Conference Unsupervised Conference Calls Managing a Conference Call To answer a park recall Call ParkingHandling Park Recalls To place a park recall on hold at your station Call Forwarding Forwarding a CallTo forward your calls Select Cfwd To cancel call forwarding To activate the Cfos feature To deactivate the Cfos featureCall Forward Outside System Cfos Press Intercom *07 Advanced Call Handling GCA70-245 Nonverbal Messaging Station-to-Station Message DeliveryTo turn on message light To turn off message light Message Waiting Light and Messaging Select Next Select MSG To turn on the message waiting light at an idle telephone To receive a message at an alert To turn off message and your intercom light LCD Message DeliveryTo turn message on LCD Message List Dial Message Code To send a message for assistance Assist Button Message DeliveryResponse Message Delivery Select DSS RogrammingDSS Numbers Autodial And Speed Dial Numbers Entering a Number Exit Feature Access CodesTo store a system feature access code Dsuii Attendant User’s Guide Feature Buttons To clear a feature button assignment Select Feat Response Message Button To assign a button for nonverbal responseTransfer Button To assign a transfer to voice mail button Subdued OFF-HOOK Voice Announce Sohva Button To program a Sohva buttonGroup Listening Button To program a group listening button Assist Button To program an assist button Automatic Redial Button Rogramming GCA70-245 Line Groups Other FeaturesTo access a system line group Volume Control Setting Current Volume Level To speak to the distant party Muting Your SpeakerphoneTo mute your station Default Volume Control Background Music To turn the music onTo turn the music off Select Music Select on To enable DND, proceed as follows To disable the DND conditionDo Not Disturb Condition Select DND Select on Select Exit To enter account code on an outgoing call Account CodesTo enter account code on an incoming call Paging If your system provides an external paging unit If your system provides all-call or zone paging To make a reply to a Meet-Me Tracker Paging System To enable a Tracker Pager at your stationTo disable a Tracker Pager at your station Dsuii Attendant User’s Guide Other Features GCA70-245 Auxiliary Jack To use a feature button Automatic Set Relocation To monitor another station at any time Service ObservingSwitching The Dialing Mode Between Pulse And Tone Toll Restriction Override To use TRO at a stationTo clear the TRO code Press Speaker Dial By Name To use dial by name Programmed Button Display Button Functions Display Button QueryTo button query your telephone Select Query OFF Data Interface UnitTo select the IST device if the Data light is off Imist Module Data Light Telephone Status 18 DSS/BLF Console Operation Accessing the DSS/BLF Console Button Levels Other Features GCA70-245 To store the LCD messages Attendant FeaturesLCD Message Creation LCD Message Creation Examples Dialing Codes for Take MessageDialing Codes for I will Call Back Press INTERCOM, and Dial *#05 Letter Code Table for LCD Messages System Telephone Naming Name the system telephones as follows Station Name Letter Codes To program a Night-Transfer button To set the night transfer mode from the attendant’s stationNight Transfer Call Transfer Voice Mail System To transfer calls to the voice mail system 100 Comdial August System Speed Dial Numbers 102 Comdial August To set the music on hold feature System ClockMusic On Hold To set the system clock from the attendant’s station Station Message Detail Accounting Smda Printout To print an Smda report System Alarm Reporting To display alarm codes Direct Inward Station Dialing Disd OFF Line Digital Voice Announcing DVA Recall Messages DAY Answer MessagesNight Answer Messages Press Intercom and Dial *#0 Drop MessageTo store DVA messages 110 Comdial August Appendix a Feature Access Codes Feature Enable Code Disable Code Feature Access Codes GCA70-245 August Comdial 113 114 Comdial August Abbreviation Feature Function/Definition Appendix B Display Abbreviations Display Abbreviations GCA70-245 August Comdial 117 118 Comdial August Appendix C Speakerphone Characteristics Full-Duplex Speakerphone Characteristics Speakerphone User Guidelines August Comdial 121 122 Comdial August Appendix D Glossary Glossary GCA70-245 August Comdial 125 126 Comdial August August Comdial 127 128 Comdial August August Comdial 129 130 Comdial August August Comdial 131 132 Comdial August Index 134 Comdial August