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B.Xerox support services
Xerox provides many services in support of your laser printing system. This appendix contains information on the following services:
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Xerox Customer Service Support Center
Xerox Printing Systems Customer Support Center
Xerox Customer Documentation Catalog
Xerox Documentation and Software Services (XDSS)
Operator training
Xerox Customer Education
Xerox Font Center.
Prior to installation, your sales representative is available to answer your questions about products, services, or billing. In the U. S., however, if you need assistance in resolving
Note: For customers outside the United States, contact your local Xerox representative or operating company for information on available support service.
Xerox Customer Service Support Center
The Xerox Customer Service Support Center provides regular maintenance care for your printer as well as any necessary repairs. Call the Service Support Center if your printer has a hardware- related problem such as poor print quality, repeated paper jams, or connectivity problems.
Before calling your Customer Service Support Center, make sure you have tried the corrective actions described in your Troubleshooting Guide. If a problem persists, gather the necessary information and call your customer service support center.
In the United States, call the following number to report DocuPrint hardware or software problems:
Note: This phone number is attached to your printer at installation time.
XEROX DOCUPRINT NETWORK PRINTER SERIES INSTALLATION PLANNING GUIDE FOR MODELS 96/4635/180 NPS |