PREPARING FOR INSTALLATION
•Training
—Provide initial operator training
—Provide information and assistance in registering for Xerox Customer Education classes or obtaining tutorials.
•Service
—Review preventive maintenance schedules and service call procedures
—Provide ongoing maintenance
—Assist in resolving hardware and software problems.
Customer responsibilities
Your responsibilities prior to, during, and after installation of the DocuPrint NPS system are to schedule and monitor your installation activities. Refer to the “Installation planning checklist” and the “NPS network installation planning checklist” sections in this chapter for a complete list of responsibilities.
Refer to the “Xerox support services” appendix for information on services designed to support you prior to, during, and after your installation.
Note: Operating system software is not the same for all laser printing systems. Therefore, make sure that your system specialists are familiar with the operating system software that is specific to your DocuPrint system. If your system specialists are familiar with one operating systems and you are converting to, or adding another, they should be familiar with the differences.
Site personnel Identify the person (or persons) at your site who will be the primary interface with Xerox.
After the installation of your DocuPrint 96/4635/180 NPS or 96/4635/180 MICR NPS, there are a few ongoing tasks that must be performed. These tasks may include all or some of the following:
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Meter reading and reporting
Overseeing routine maintenance
Placing service calls for hardware problems
Ordering additional documentation, software, or fonts
Arranging additional operator training
Maintaining an adequate inventory of consumable supplies.
It is your responsibility to designate a person (or persons) to perform these tasks.
Operator and systems training Select personnel for operator and systems training and set up a training schedule.
XEROX DOCUPRINT NETWORK PRINTER SERIES INSTALLATION PLANNING GUIDE FOR MODELS 96/4635/180 NPS |
