Xerox 2218 manual Faxing Problems Solution Chart, Problem Suggested Solution

01_UG.book Page 18 Wednesday, March 7, 2007 3:00 PM

Troubleshooting

PROBLEM	PROBABLE CAUSE	SUGGESTED SOLUTION
Faded graphics	Toner may be low.	Remove the Toner Cartridge and shake it gently
		to distribute the toner evenly. Then reinstall the
		Toner Cartridge.
		Ensure that a spare Toner Cartridge is
		available.

Faxing Problems Solution Chart

PROBLEM	SUGGESTED SOLUTION
Originals are fed diagonally	Ensure the Document Guides are adjusted to the width of the
(skewed)	original being fed.
	Check the original meets the conditions established for use with
	this device.
The original is not being printed	Ensure the originals were placed face-up in the Document Feeder
on the paper of the remote Fax	or face-down on the Document Glass.
even though it is being sent
Originals are not sent even if	Check that the remote Fax is compatible with the machine. This
operations are carried out	machine supports G3 communications but not G4
normally	communications.
Originals cannot be received	Check the telephone cord has not been disconnected.
even if [Start] is pressed	Check the power plug has not been unplugged from the power
	outlet.
	Press the manual dial button and listen for a dial tone to ensure
	the machine and telephone line are working.
	Check with the party trying to send the original that there are no
	problems with the remote fax.
Paper is not collated	Ensure the machine has paper loaded.
	Check if a paper jam has occurred.

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