Problem and Solutions Charts, Problems at Installation | Xerox 2218

01_UG.book Page 14 Wednesday, March 7, 2007 3:00 PM

Troubleshooting

Problem and Solutions Charts

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Problems at Installation

PROBLEM	PROBABLE CAUSE	SUGGESTED SOLUTION

Grinding noise at power	Scan Lock	Power down.
up.		Locate the Scan Lock switch on the underside
		Locate the Scan Lock switch on the underside
		of the scanner.
		Make sure that the Scan Lock has been moved
		to the unlock position (	).

	Packing material remains in	Power down.
	tray(s)	Remove all remaining packing material from
		Remove all remaining packing material from
		the trays.

Smears, lines, marks or	Document Glass or Document	Clean the Document Glass and the underside
spots on copies.	Feeder	of the Document Feeder.

		)instructions.Refer to the User Guide for cleaning

	Original	Verify there are no defects on the original.
Irregular faded patches	Toner unevenly distributed	Remove the toner cartridge.
		Shake it gently to distribute the toner evenly.
		Reinstall the toner cartridge.

	Paper Quality	Ensure the paper used in the machine meets
		the specifications provided in the User Guide.

	Page 10-14				Xerox FaxCentre 2218 User Guide

Image 192

Xerox 2218 manual Problem and Solutions Charts, Problems at Installation

Contents

FaxCentre User Guide AL7 1BU England Table of Contents Paper and Other Media Copy Maintenance New Drum Clean Drum Problems at Installation Copying ProblemsPrinting Problems Faxing Problems Solution Chart 01UG.book Page vi Wednesday, March 7, 2007 300 PM Welcome Introduction Xerox FaxCentre Specification Note About This GuideItalic Typeface Bracket Text Typeface Related Information Sources Information available for the product consists Customer Support Safety Notes Electrical Supply Electrical Safety Information Operator Accessible AreasMaintenance Cleaning Your Product Operational Safety Information Disconnect DeviceDo These Maintenance Information Ozone Safety InformationDo Not Do These Laser Safety Information ConsumablesRadio Frequency Emissions United States and Canada Product Safety Certification Agency Standard Regulatory Information FAX Function Data Coupler Information Canada Environmental Compliance Canada Illegal Copies Previous military service 01UG.book Page 18 Wednesday, March 7, 2007 300 PM Product Recycling and Disposal 01UG.book Page 20 Wednesday, March 7, 2007 300 PM Getting Started Unpacking TapeScanner Module CD Contents Drivers CD Scanning Software CD CD Installation Can be installed on your PCOn the CD ¾ Select your preferred language Machine Overview Options Component Location Side CoverModule Paper Release Lever Tray Front Cover Optional Rear View Functions Enable One Touch Keys Control Panel OverviewFaxCentre 2218 Control Panel Navigation keys Display Status keys Resolution SidedCollated Copy Job Status Manual GroupManual Dial Phonebook Clear/Clear All AC ConfirmationOne-touch keys Define or edit the fax number and ID for a key Installing Drum and Toner Cartridges Side cover¾ Open the front cover Upward until it locks into place ¾ Close the front cover and the side cover Xerox Making Connections Document FeederTelephone Line USB or Parallel Port Cable Powering On the Machine ¾ Connect the AC Power Cord toOn I position Machine displays ’Warming Up Please Wait...’ Loading Paper An additional ¾ Pull open the Paper Tray. Paper Tray isRear Guide ¾ Do not fill above the Maximum Fill Line Max Fill LineCorner Snubbers 01UG.book Page 20 Wednesday, March 7, 2007 300 PM Machine Setup Status Machine Setup Options LTR / A4 / LGL / FolioOff 15 / 30 / 60 Low High OffInch Slow Discard Size Installing Software Installing DriversSystem Requirements Installing Drivers in Windows Windows 98/Me/NT 4.0/2000/XPMacintosh Linux Click Next to install your selections ¾ Click Next 01UG.book Page 28 Wednesday, March 7, 2007 300 PM 01UG.book Page 29 Wednesday, March 7, 2007 300 PM PC. Start your PC and switch on the FaxCentre ¾ The Add New Hardware Wizard will display. Click NextNext Click Next when prompted then click Finish Scan driver for the FaxCentre 2218 is now loadedAdd Printer icon Win9x directory and click OK ¾ Choose Yes to print a test page and click Finish Installation process is now complete Test Print or ScanTest Print Test Scan 01UG.book Page 34 Wednesday, March 7, 2007 300 PM Paper and Other Media Using the Paper Trays Preparing Paper for LoadingLoading the Paper Trays Until it locks into position Rear Insert it into the requiredGuide ¾ Ensure that the paper is Max Fill Line Corner Snubbers Using the Bypass Tray Paper Supply key untilRequired tray is lit on the Status Map Status Map Loading the Bypass Tray Paper Support Bypass Tray Enter Setting the Paper Size Display shows Tray 1 Size on the bottom line¾ Press Enter Selection Media Specifications Media Sizes and TypesMedia Size Paper Tray Bypass Tray Plain paper 01UG.book Page 10 Wednesday, March 7, 2007 300 PM 01UG.book Page 11 Wednesday, March 7, 2007 300 PM 01UG.book Page 12 Wednesday, March 7, 2007 300 PM Fax Faxing Procedure Load the OriginalsDocument Feeder ¾ Remove all staples and paper clips prior to loading Fax mode Fax key remains illuminated When selected Select the Fax keyDocument Glass Align with the registration arrow in the rear left corner Select the Fax Features Enter the Fax NumberNumeric Keypad Clear/Clear All Press Start Job StatusEnter Job Status Enter Navigation Keys Dialing Methods Dialing Method InstructionsKeypad Dialing One Touch Dialing Speed DialingDialing from the Phonebook Manual group dialing Manual Dialing RedialCharge Code Basic Fax Features Feature Description Contrast Settings TextMixed Photo Sided Yes Special Fax Features Menu/Exit Enter Navigation Keys Toll Save Memory Fax Delay Fax Priority Fax Polling TX PollPoll Batch TX Secure Receive Print Configure PC Fax Example of configuring PC Fax on a network XpPC Fax ¾ Select the Network radio button ¾ Select Browse Without having a Network Kit installed on the machine To Send a PC FaxCover Wizard will pop-up Feature Instructions Recipients 01UG.book Page 20 Wednesday, March 7, 2007 300 PM Fax Forwarding Choices are Mailbox Setup Create a Mailbox Press Enter. Repeat steps 6 Delete a Mailbox To delete a mailbox Mailbox Procedures Storing Documents in a MailboxStore in the mailbox ¾ Press the Menu/Exit key Printing Mailbox Contents Deleting Mailbox Contents Polling from a Mailbox ¾ Select Poll From and press EnterKey and press Enter Sending to a Mailbox Fax Setup Options Changing the Fax Setup Options Enter Machine Status Fax Setup Options Phonebook Setup Speed Dials NewEdit Phonebook Setup Group Dials Phonebook Setup One Touch Keys On-Err Up to 5 digitsHigh Dial Mode Fax Auto TrayAll Tone Drpd Mode Set Copy Copying Procedure Select Copy ModeCurrent Reduction Number of Copies Enlarge Setting Copy Key Select the Paper Supply If using the Bypass, remember to load the required stock Navigation Keys Enter Select the Copy Features ¾ Press the Copy feature key required on the Control Panel Enter the Quantity ¾ Press Start to begin the copy jobScan Another? option Basic Copy Features Reduce/Enlarge25 400% Clone Auto FitLong Short Paper Supply Bypass Special Copy Features Feature Options To SelectID Card Copy Edges BinderHoles Book Both FrontBack Transparencies Create Booklet Compatible Features FeatureCopy =Compatible =Incompatible 01UG.book Page 14 Wednesday, March 7, 2007 300 PM Print Printing a Document Printer Settings Accessing Printer SettingsWindows 98/Me Windows NT Windows XP PCL Driver Layout Tab Paper Tab Print Quality Mode Toner Save ModeImage Options Tab Image Quality Output Options Tab Print OrderCollate Add, Update and Delete Watermark TabCurrent Watermarks Font Attributes About Tab 01UG.book Page 12 Wednesday, March 7, 2007 300 PM Scan Twain Scanner Program Twain Scanning Procedure Open the Image Editing Application Select the Scan Features Select Preview Select ScanSave the Image Prescan Scan Scanning Using the WIA Driver WIA Scanning Procedure ¾ 7 ¾ 01UG.book Page 8 Wednesday, March 7, 2007 300 PM Machine Administration Reports Reports AvailableReport Description Printing Reports ReportsMachine Status Installing ControlCentre Using ControlCentreControlCentre Running ControlCentre Firmware Update Tab Phonebook Tab Click on the Printer tab to set default print options Printer TabPCL Button Setting Departments Department Codes Printing Department Data ¾ Select the required report and press Enter Managing Departments ¾ To clear the Journal, select Journal and press Enter Changing the Master Code ¾ To remove the Master Code, select Delete and press Enter Enable Passcode Protection Machine Setup Protect All Allow All Allow Tray SizesPasscode Protection Function Permissions Fax Setup Sys. Admin ToolsChange the Passcode Reports ¾ Enter the new passcode and press Enter Clear Memory Clearing the Memory¾ Select the option required and press Enter Maintenance Tools ¾ Select Maintenance and press EnterCheck the Serial Number ¾ Select Serial Number and press Enter Notify Toner Low New Drum Clean Drum ¾ Select Clean Drum and press EnterFaxCentre 2218 will print a special cleaning Billing Counters ¾ Select Billing Counters and press Enter ¾ Select the required Counter and press Enter ¾ Select On using the navigation tools Dial Tone Detection DT Detection¾ Select DT Detection and press Enter Enabling or Disabling Auxiliary Access ¾ Select Auxiliary Access and press EnterOff and press Enter 01UG.book Page 22 Wednesday, March 7, 2007 300 PM Maintenance Cleaning CVT Glass Control Panel and LCD Outside Areas of the Machine Ordering Supplies Customer Replaceable Unit Part NumberToner Cartridge Drum Cartridge Toner Save Mode Customer Replaceable UnitsToner Cartridge Expected Cartridge Life To Re-distribute the Toner Machine returns to standby Setting the Product to Send Toner Low Information Drum Cartridge Replacing the Drum Cartridge ¾ Pull out the used drum cartridge 01UG.book Page 10 Wednesday, March 7, 2007 300 PM Troubleshooting General Fault Clearance Document JamsInput Misfeed Cover Exit Misfeed Right and out of the Document¾ Feed the documents back into the Document Feeder Roller Misfeed Reload the documents When pulled, pull the release Paper JamsPaper Feed Area Lever to open the side cover Paper Exit Area Close the cover¾ Open the front cover ¾ Pull down on the Fuser Lever ¾ Turn the Jam Remove Lever back to the original position ¾ Close the front cover and side cover Sided Jam Bypass Tray Jam¾ Remove the jammed paper Paper out of the machine Customer Support LCD Error Messages Display Meaning Solution Line Error LSU ErrorPolling Error Non-Xerox Toner Cart Power Failure No. Not AssignedNo Paper RX Tray Full Problem and Solutions Charts Problems at Installation Copying Problems Condition Suggested Solution Printing Problems Half of the page is blank Printing is too slowBlack staining Character voids Faxing Problems Solution Chart Problem Suggested Solution Received original is printed Dark and is illegible or blackStripes are printed on Original 01UG.book Page 20 Wednesday, March 7, 2007 300 PM Specifications Specifications Printer Specifications EmulationPCL6 Fax Specifications Scanner and Copier Specifications General Specifications Plain paper, OHP film, Label, Envelope, Card, Postcard Paper Type L mm L InchSource Media Types Sizes Thickness 01UG.book Page 8 Wednesday, March 7, 2007 300 PM Index Index 01UG.book Page 3 Wednesday, March 7, 2007 300 PM Fax 11-4 General 11-6 Paper 11-7 Printer Canada 1-5,10-10 US 1-5,10-10 Index Xerox FaxCentre 2218 User Guide