Customer Support | Xerox 2218 specs

01_UG.book Page 10 Wednesday, March 7, 2007 3:00 PM

Troubleshooting

Customer Support

If a fault cannot be resolved by following the LCD instructions, check the troubleshooting tables in the next section - they may help to solve the problem quickly.

If you need further assistance or information, please visit the Xerox website for online solutions and support:

http://www.xerox.com

If the problem persists, contact the Xerox Welcome Center or your local Xerox representative. The serial number of the machine will be required, together with any relevant error codes.

)pageFor information1-5.on locating the serial number, please refer to “Customer Support” on

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To access the serial number open the side cover using the release latch and then open the front door. The serial number is located on the panel above the Toner Cartridge.

The Xerox Welcome Center or local representative telephone number is provided when the machine is installed. For convenience and future reference, please record the telephone number in the space below:

Xerox Welcome Center or local representative telephone number:

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Xerox US Welcome Center:	1-800-821-2797
Xerox Canada Welcome Center:	1-800-93-XEROX (1-800-939-3769)

	Page 10-10				Xerox FaxCentre 2218 User Guide

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Xerox 2218 manual Customer Support

Contents

FaxCentre User Guide AL7 1BU England Table of Contents Paper and Other Media Copy Maintenance New Drum Clean Drum Problems at Installation Copying ProblemsPrinting Problems Faxing Problems Solution Chart 01UG.book Page vi Wednesday, March 7, 2007 300 PM Welcome Introduction Xerox FaxCentre Specification Note About This GuideItalic Typeface Bracket Text Typeface Related Information Sources Information available for the product consists Customer Support Safety Notes Electrical Supply Electrical Safety Information Operator Accessible AreasMaintenance Cleaning Your Product Do These Operational Safety InformationDisconnect Device Do Not Do These Maintenance InformationOzone Safety Information Laser Safety Information ConsumablesRadio Frequency Emissions United States and Canada Product Safety Certification Agency Standard Regulatory Information FAX Function Data Coupler Information Canada Environmental Compliance Canada Illegal Copies Previous military service 01UG.book Page 18 Wednesday, March 7, 2007 300 PM Product Recycling and Disposal 01UG.book Page 20 Wednesday, March 7, 2007 300 PM Getting Started Scanner Module UnpackingTape CD Contents Drivers CD Scanning Software CD CD Installation Can be installed on your PCOn the CD ¾ Select your preferred language Machine Overview Options Component Location Side CoverModule Paper Release Lever Tray Front Cover Optional Rear View Functions Enable One Touch Keys Control Panel OverviewFaxCentre 2218 Control Panel Navigation keys Display Status keys Resolution SidedCollated Copy Job Status Manual GroupManual Dial Phonebook Clear/Clear All AC ConfirmationOne-touch keys Define or edit the fax number and ID for a key Installing Drum and Toner Cartridges Side cover¾ Open the front cover Upward until it locks into place ¾ Close the front cover and the side cover Xerox Telephone Line Making ConnectionsDocument Feeder USB or Parallel Port Cable Powering On the Machine ¾ Connect the AC Power Cord toOn I position Machine displays ’Warming Up Please Wait...’ Rear Guide Loading PaperAn additional ¾ Pull open the Paper Tray. Paper Tray is Corner Snubbers ¾ Do not fill above the Maximum Fill LineMax Fill Line 01UG.book Page 20 Wednesday, March 7, 2007 300 PM Machine Setup Status Machine Setup Options LTR / A4 / LGL / FolioOff 15 / 30 / 60 Low High OffInch Slow Discard Size System Requirements Installing SoftwareInstalling Drivers Installing Drivers in Windows Windows 98/Me/NT 4.0/2000/XPMacintosh Linux Click Next to install your selections ¾ Click Next 01UG.book Page 28 Wednesday, March 7, 2007 300 PM 01UG.book Page 29 Wednesday, March 7, 2007 300 PM Next PC. Start your PC and switch on the FaxCentre¾ The Add New Hardware Wizard will display. Click Next Click Next when prompted then click Finish Scan driver for the FaxCentre 2218 is now loadedAdd Printer icon Win9x directory and click OK ¾ Choose Yes to print a test page and click Finish Installation process is now complete Test Print or ScanTest Print Test Scan 01UG.book Page 34 Wednesday, March 7, 2007 300 PM Paper and Other Media Using the Paper Trays Preparing Paper for LoadingLoading the Paper Trays Until it locks into position Guide RearInsert it into the required ¾ Ensure that the paper is Max Fill Line Corner Snubbers Using the Bypass Tray Paper Supply key untilRequired tray is lit on the Status Map Status Map Loading the Bypass Tray Paper Support Bypass Tray Enter Setting the Paper Size Display shows Tray 1 Size on the bottom line¾ Press Enter Selection Media Specifications Media Sizes and TypesMedia Size Paper Tray Bypass Tray Plain paper 01UG.book Page 10 Wednesday, March 7, 2007 300 PM 01UG.book Page 11 Wednesday, March 7, 2007 300 PM 01UG.book Page 12 Wednesday, March 7, 2007 300 PM Fax Faxing Procedure Load the OriginalsDocument Feeder ¾ Remove all staples and paper clips prior to loading Fax mode Fax key remains illuminated When selected Select the Fax keyDocument Glass Align with the registration arrow in the rear left corner Numeric Keypad Clear/Clear All Select the Fax FeaturesEnter the Fax Number Press Start Job StatusEnter Job Status Enter Navigation Keys Keypad Dialing Dialing MethodsDialing Method Instructions One Touch Dialing Speed DialingDialing from the Phonebook Manual group dialing Charge Code Manual DialingRedial Basic Fax Features Feature Description Contrast Settings TextMixed Photo Sided Yes Special Fax Features Menu/Exit Enter Navigation Keys Toll Save Memory Fax Delay Fax Priority Fax Polling TX PollPoll Batch TX Secure Receive Print Configure PC Fax Example of configuring PC Fax on a network XpPC Fax ¾ Select the Network radio button ¾ Select Browse Without having a Network Kit installed on the machine To Send a PC FaxCover Wizard will pop-up Feature Instructions Recipients 01UG.book Page 20 Wednesday, March 7, 2007 300 PM Fax Forwarding Choices are Mailbox Setup Create a Mailbox Press Enter. Repeat steps 6 Delete a Mailbox To delete a mailbox Mailbox Procedures Storing Documents in a MailboxStore in the mailbox ¾ Press the Menu/Exit key Printing Mailbox Contents Deleting Mailbox Contents Key and press Enter Polling from a Mailbox¾ Select Poll From and press Enter Sending to a Mailbox Fax Setup Options Changing the Fax Setup Options Enter Machine Status Fax Setup Options Edit Phonebook Setup Speed DialsNew Phonebook Setup Group Dials Phonebook Setup One Touch Keys High On-ErrUp to 5 digits Dial Mode Fax Auto TrayAll Tone Drpd Mode Set Copy Copying Procedure Select Copy ModeCurrent Reduction Number of Copies Enlarge Setting Copy Key Select the Paper Supply If using the Bypass, remember to load the required stock Navigation Keys Enter Select the Copy Features ¾ Press the Copy feature key required on the Control Panel Scan Another? option Enter the Quantity¾ Press Start to begin the copy job 25 400% Basic Copy FeaturesReduce/Enlarge Clone Auto FitLong Short Paper Supply Bypass ID Card Copy Special Copy FeaturesFeature Options To Select Edges BinderHoles Book Back BothFront Transparencies Create Booklet Compatible Features FeatureCopy =Compatible =Incompatible 01UG.book Page 14 Wednesday, March 7, 2007 300 PM Print Printing a Document Printer Settings Accessing Printer SettingsWindows 98/Me Windows NT Windows XP PCL Driver Layout Tab Paper Tab Print Quality Mode Toner Save ModeImage Options Tab Image Quality Collate Output Options TabPrint Order Add, Update and Delete Watermark TabCurrent Watermarks Font Attributes About Tab 01UG.book Page 12 Wednesday, March 7, 2007 300 PM Scan Twain Scanner Program Twain Scanning Procedure Open the Image Editing Application Select the Scan Features Select Preview Select ScanSave the Image Prescan Scan Scanning Using the WIA Driver WIA Scanning Procedure ¾ 7 ¾ 01UG.book Page 8 Wednesday, March 7, 2007 300 PM Machine Administration Report Description ReportsReports Available Machine Status Printing ReportsReports Installing ControlCentre Using ControlCentreControlCentre Running ControlCentre Firmware Update Tab Phonebook Tab PCL Button Click on the Printer tab to set default print optionsPrinter Tab Setting Departments Department Codes Printing Department Data ¾ Select the required report and press Enter Managing Departments ¾ To clear the Journal, select Journal and press Enter Changing the Master Code ¾ To remove the Master Code, select Delete and press Enter Enable Passcode Protection Machine Setup Protect All Allow All Allow Tray SizesPasscode Protection Function Permissions Fax Setup Sys. Admin ToolsChange the Passcode Reports ¾ Enter the new passcode and press Enter ¾ Select the option required and press Enter Clear MemoryClearing the Memory Maintenance Tools ¾ Select Maintenance and press EnterCheck the Serial Number ¾ Select Serial Number and press Enter Notify Toner Low New Drum Clean Drum ¾ Select Clean Drum and press EnterFaxCentre 2218 will print a special cleaning Billing Counters ¾ Select Billing Counters and press Enter ¾ Select the required Counter and press Enter ¾ Select DT Detection and press Enter ¾ Select On using the navigation toolsDial Tone Detection DT Detection Off and press Enter Enabling or Disabling Auxiliary Access¾ Select Auxiliary Access and press Enter 01UG.book Page 22 Wednesday, March 7, 2007 300 PM Maintenance Cleaning CVT Glass Control Panel and LCD Outside Areas of the Machine Ordering Supplies Customer Replaceable Unit Part NumberToner Cartridge Drum Cartridge Toner Save Mode Customer Replaceable UnitsToner Cartridge Expected Cartridge Life To Re-distribute the Toner Machine returns to standby Setting the Product to Send Toner Low Information Drum Cartridge Replacing the Drum Cartridge ¾ Pull out the used drum cartridge 01UG.book Page 10 Wednesday, March 7, 2007 300 PM Troubleshooting General Fault Clearance Document JamsInput Misfeed Cover ¾ Feed the documents back into the Document Feeder Exit MisfeedRight and out of the Document Roller Misfeed Reload the documents When pulled, pull the release Paper JamsPaper Feed Area Lever to open the side cover ¾ Open the front cover ¾ Pull down on the Fuser Lever Paper Exit AreaClose the cover ¾ Turn the Jam Remove Lever back to the original position ¾ Close the front cover and side cover Sided Jam Bypass Tray Jam¾ Remove the jammed paper Paper out of the machine Customer Support LCD Error Messages Display Meaning Solution Line Error LSU ErrorPolling Error Non-Xerox Toner Cart Power Failure No. Not AssignedNo Paper RX Tray Full Problem and Solutions Charts Problems at Installation Copying Problems Condition Suggested Solution Printing Problems Half of the page is blank Printing is too slowBlack staining Character voids Faxing Problems Solution Chart Problem Suggested Solution Received original is printed Dark and is illegible or blackStripes are printed on Original 01UG.book Page 20 Wednesday, March 7, 2007 300 PM Specifications Specifications PCL6 Printer SpecificationsEmulation Fax Specifications Scanner and Copier Specifications General Specifications Source Media Types Sizes Thickness Plain paper, OHP film, Label, Envelope, Card, PostcardPaper Type L mm L Inch 01UG.book Page 8 Wednesday, March 7, 2007 300 PM Index Index 01UG.book Page 3 Wednesday, March 7, 2007 300 PM Fax 11-4 General 11-6 Paper 11-7 Printer Canada 1-5,10-10 US 1-5,10-10 Index Xerox FaxCentre 2218 User Guide