Manuals / Xerox / Computer Equipment / All in One Printer

Xerox 2218 manual Troubleshooting

Models: 2218

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10 Troubleshooting

If a problem occurs on your machine, the instructions in this chapter will enable you to identify and clear the fault, or locate further assistance.

¾ General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2

¾ Fault Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3

¾ Customer Support . . . . . . . . . . . . . . . . . . . . . . . 10-10

¾ LCD Error Messages . . . . . . . . . . . . . . . . . . . . . 10-11

¾ Problem and Solutions Charts. . . . . . . . . . . . . . 10-14

Xerox FaxCentre 2218 User Guide			Page 10-1

Image 179

Xerox 2218 manual Troubleshooting

Contents

FaxCentre User Guide AL7 1BU England Table of Contents Paper and Other Media Copy New Drum Clean Drum MaintenanceFaxing Problems Solution Chart Problems at InstallationCopying Problems Printing Problems01UG.book Page vi Wednesday, March 7, 2007 300 PM Welcome Xerox FaxCentre IntroductionBracket Text Typeface Specification NoteAbout This Guide Italic TypefaceInformation available for the product consists Related Information SourcesCustomer Support Electrical Supply Safety NotesCleaning Your Product Electrical Safety InformationOperator Accessible Areas MaintenanceDo These Operational Safety InformationDisconnect Device Do Not Do These Maintenance InformationOzone Safety Information United States and Canada Laser Safety InformationConsumables Radio Frequency EmissionsAgency Standard Product Safety CertificationFAX Function Regulatory InformationData Coupler Information Canada Canada Environmental ComplianceIllegal Copies Previous military service 01UG.book Page 18 Wednesday, March 7, 2007 300 PM Product Recycling and Disposal 01UG.book Page 20 Wednesday, March 7, 2007 300 PM Getting Started Scanner Module UnpackingTape CD Contents Scanning Software CD Drivers CD¾ Select your preferred language CD InstallationCan be installed on your PC On the CDOptions Machine OverviewOptional Component LocationSide Cover Module Paper Release Lever Tray Front CoverRear View Navigation keys Display Status keys Functions Enable One Touch KeysControl Panel Overview FaxCentre 2218 Control PanelCopy ResolutionSided CollatedPhonebook Job StatusManual Group Manual DialDefine or edit the fax number and ID for a key Clear/Clear All ACConfirmation One-touch keysUpward until it locks into place Installing Drum and Toner CartridgesSide cover ¾ Open the front coverXerox ¾ Close the front cover and the side coverTelephone Line Making ConnectionsDocument Feeder USB or Parallel Port Cable Machine displays ’Warming Up Please Wait...’ Powering On the Machine¾ Connect the AC Power Cord to On I positionRear Guide Loading PaperAn additional ¾ Pull open the Paper Tray. Paper Tray is Corner Snubbers ¾ Do not fill above the Maximum Fill LineMax Fill Line 01UG.book Page 20 Wednesday, March 7, 2007 300 PM Status Machine Setup15 / 30 / 60 Machine Setup OptionsLTR / A4 / LGL / Folio OffSlow LowHigh Off InchDiscard Size System Requirements Installing SoftwareInstalling Drivers Linux Installing Drivers in WindowsWindows 98/Me/NT 4.0/2000/XP Macintosh¾ Click Next Click Next to install your selections01UG.book Page 28 Wednesday, March 7, 2007 300 PM 01UG.book Page 29 Wednesday, March 7, 2007 300 PM Next PC. Start your PC and switch on the FaxCentre¾ The Add New Hardware Wizard will display. Click Next Win9x directory and click OK Click Next when prompted then click FinishScan driver for the FaxCentre 2218 is now loaded Add Printer icon¾ Choose Yes to print a test page and click Finish Test Scan Installation process is now completeTest Print or Scan Test Print01UG.book Page 34 Wednesday, March 7, 2007 300 PM Paper and Other Media Until it locks into position Using the Paper TraysPreparing Paper for Loading Loading the Paper TraysGuide RearInsert it into the required Max Fill Line Corner Snubbers ¾ Ensure that the paper isStatus Map Using the Bypass TrayPaper Supply key until Required tray is lit on the Status MapPaper Support Bypass Tray Loading the Bypass TrayEnter Selection Setting the Paper SizeDisplay shows Tray 1 Size on the bottom line ¾ Press EnterPaper Tray Bypass Tray Plain paper Media SpecificationsMedia Sizes and Types Media Size01UG.book Page 10 Wednesday, March 7, 2007 300 PM 01UG.book Page 11 Wednesday, March 7, 2007 300 PM 01UG.book Page 12 Wednesday, March 7, 2007 300 PM Fax ¾ Remove all staples and paper clips prior to loading Faxing ProcedureLoad the Originals Document FeederAlign with the registration arrow in the rear left corner Fax mode Fax key remains illuminated When selectedSelect the Fax key Document GlassNumeric Keypad Clear/Clear All Select the Fax FeaturesEnter the Fax Number Job Status Enter Navigation Keys Press StartJob Status EnterKeypad Dialing Dialing MethodsDialing Method Instructions Manual group dialing One Touch DialingSpeed Dialing Dialing from the PhonebookCharge Code Manual DialingRedial Feature Description Basic Fax FeaturesPhoto Contrast SettingsText MixedYes SidedMenu/Exit Enter Navigation Keys Special Fax FeaturesMemory Fax Toll SavePriority Fax Delay FaxBatch TX PollingTX Poll PollPrint Secure Receive¾ Select the Network radio button ¾ Select Browse Configure PC FaxExample of configuring PC Fax on a network Xp PC FaxWizard will pop-up Without having a Network Kit installed on the machineTo Send a PC Fax CoverRecipients Feature Instructions01UG.book Page 20 Wednesday, March 7, 2007 300 PM Choices are Fax ForwardingMailbox Setup Press Enter. Repeat steps 6 Create a MailboxTo delete a mailbox Delete a Mailbox¾ Press the Menu/Exit key Mailbox ProceduresStoring Documents in a Mailbox Store in the mailboxPrinting Mailbox Contents Deleting Mailbox Contents Key and press Enter Polling from a Mailbox¾ Select Poll From and press Enter Sending to a Mailbox Changing the Fax Setup Options Fax Setup OptionsEnter Machine Status Fax Setup Options Edit Phonebook Setup Speed DialsNew Phonebook Setup Group Dials Phonebook Setup One Touch Keys High On-ErrUp to 5 digits Tone Dial ModeFax Auto Tray AllSet Drpd ModeCopy Select the Paper Supply Copying ProcedureSelect Copy Mode Current Reduction Number of Copies Enlarge Setting Copy KeyNavigation Keys Enter If using the Bypass, remember to load the required stock¾ Press the Copy feature key required on the Control Panel Select the Copy FeaturesScan Another? option Enter the Quantity¾ Press Start to begin the copy job 25 400% Basic Copy FeaturesReduce/Enlarge Short CloneAuto Fit LongBypass Paper SupplyID Card Copy Special Copy FeaturesFeature Options To Select Book EdgesBinder HolesBack BothFront Create Booklet Transparencies=Compatible =Incompatible Compatible FeaturesFeature Copy01UG.book Page 14 Wednesday, March 7, 2007 300 PM Print Printing a Document Windows NT Printer SettingsAccessing Printer Settings Windows 98/MeWindows XP PCL Driver Layout Tab Paper Tab Image Quality Print Quality ModeToner Save Mode Image Options TabCollate Output Options TabPrint Order Font Attributes Add, Update and DeleteWatermark Tab Current WatermarksAbout Tab 01UG.book Page 12 Wednesday, March 7, 2007 300 PM Scan Twain Scanner Program Open the Image Editing Application Twain Scanning ProcedureSelect the Scan Features Prescan Scan Select PreviewSelect Scan Save the ImageWIA Scanning Procedure Scanning Using the WIA Driver¾ 7 ¾ 01UG.book Page 8 Wednesday, March 7, 2007 300 PM Machine Administration Report Description ReportsReports Available Machine Status Printing ReportsReports Running ControlCentre Installing ControlCentreUsing ControlCentre ControlCentrePhonebook Tab Firmware Update TabPCL Button Click on the Printer tab to set default print optionsPrinter Tab Department Codes Setting Departments¾ Select the required report and press Enter Printing Department DataManaging Departments ¾ To clear the Journal, select Journal and press Enter ¾ To remove the Master Code, select Delete and press Enter Changing the Master CodeFunction Permissions Enable Passcode ProtectionMachine Setup Protect All Allow All Allow Tray Sizes Passcode ProtectionReports Fax SetupSys. Admin Tools Change the Passcode¾ Enter the new passcode and press Enter ¾ Select the option required and press Enter Clear MemoryClearing the Memory ¾ Select Serial Number and press Enter Maintenance Tools¾ Select Maintenance and press Enter Check the Serial NumberNew Drum Notify Toner LowBilling Counters Clean Drum¾ Select Clean Drum and press Enter FaxCentre 2218 will print a special cleaning¾ Select the required Counter and press Enter ¾ Select Billing Counters and press Enter¾ Select DT Detection and press Enter ¾ Select On using the navigation toolsDial Tone Detection DT Detection Off and press Enter Enabling or Disabling Auxiliary Access¾ Select Auxiliary Access and press Enter 01UG.book Page 22 Wednesday, March 7, 2007 300 PM Maintenance CVT Glass CleaningOutside Areas of the Machine Control Panel and LCDDrum Cartridge Ordering SuppliesCustomer Replaceable Unit Part Number Toner CartridgeExpected Cartridge Life Toner Save ModeCustomer Replaceable Units Toner CartridgeMachine returns to standby To Re-distribute the TonerSetting the Product to Send Toner Low Information Replacing the Drum Cartridge Drum Cartridge¾ Pull out the used drum cartridge 01UG.book Page 10 Wednesday, March 7, 2007 300 PM Troubleshooting General Cover Fault ClearanceDocument Jams Input Misfeed¾ Feed the documents back into the Document Feeder Exit MisfeedRight and out of the Document Reload the documents Roller MisfeedLever to open the side cover When pulled, pull the releasePaper Jams Paper Feed Area¾ Open the front cover ¾ Pull down on the Fuser Lever Paper Exit AreaClose the cover ¾ Close the front cover and side cover ¾ Turn the Jam Remove Lever back to the original positionPaper out of the machine Sided JamBypass Tray Jam ¾ Remove the jammed paperCustomer Support Display Meaning Solution LCD Error MessagesNon-Xerox Toner Cart Line ErrorLSU Error Polling ErrorRX Tray Full Power FailureNo. Not Assigned No PaperProblems at Installation Problem and Solutions ChartsCondition Suggested Solution Copying ProblemsPrinting Problems Character voids Half of the page is blankPrinting is too slow Black stainingProblem Suggested Solution Faxing Problems Solution ChartOriginal Received original is printedDark and is illegible or black Stripes are printed on01UG.book Page 20 Wednesday, March 7, 2007 300 PM Specifications Specifications PCL6 Printer SpecificationsEmulation Fax Specifications Scanner and Copier Specifications General Specifications Source Media Types Sizes Thickness Plain paper, OHP film, Label, Envelope, Card, PostcardPaper Type L mm L Inch 01UG.book Page 8 Wednesday, March 7, 2007 300 PM Index Index 01UG.book Page 3 Wednesday, March 7, 2007 300 PM Fax 11-4 General 11-6 Paper 11-7 Printer Canada 1-5,10-10 US 1-5,10-10 Index Xerox FaxCentre 2218 User Guide