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Xerox 2218 manual 01UG.book Page 20 Wednesday, March 7, 2007 300 PM

Models: 2218

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Troubleshooting

	Page 10-20				Xerox FaxCentre 2218 User Guide

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Xerox 2218 manual 01UG.book Page 20 Wednesday, March 7, 2007 300 PM

Contents

FaxCentre User Guide AL7 1BU England Table of Contents Paper and Other Media Copy Maintenance New Drum Clean DrumPrinting Problems Problems at InstallationCopying Problems Faxing Problems Solution Chart01UG.book Page vi Wednesday, March 7, 2007 300 PM Welcome Introduction Xerox FaxCentreItalic Typeface Specification NoteAbout This Guide Bracket Text TypefaceRelated Information Sources Information available for the product consistsCustomer Support Safety Notes Electrical SupplyMaintenance Electrical Safety InformationOperator Accessible Areas Cleaning Your ProductOperational Safety Information Disconnect DeviceDo These Maintenance Information Ozone Safety InformationDo Not Do These Radio Frequency Emissions Laser Safety InformationConsumables United States and CanadaProduct Safety Certification Agency StandardRegulatory Information FAX FunctionData Coupler Information Canada Environmental Compliance CanadaIllegal Copies Previous military service 01UG.book Page 18 Wednesday, March 7, 2007 300 PM Product Recycling and Disposal 01UG.book Page 20 Wednesday, March 7, 2007 300 PM Getting Started Unpacking TapeScanner Module CD Contents Drivers CD Scanning Software CDOn the CD CD InstallationCan be installed on your PC ¾ Select your preferred languageMachine Overview OptionsModule Paper Release Lever Tray Front Cover Component LocationSide Cover OptionalRear View FaxCentre 2218 Control Panel Functions Enable One Touch KeysControl Panel Overview Navigation keys Display Status keysCollated ResolutionSided CopyManual Dial Job StatusManual Group PhonebookOne-touch keys Clear/Clear All ACConfirmation Define or edit the fax number and ID for a key¾ Open the front cover Installing Drum and Toner CartridgesSide cover Upward until it locks into place¾ Close the front cover and the side cover XeroxMaking Connections Document FeederTelephone Line USB or Parallel Port Cable On I position Powering On the Machine¾ Connect the AC Power Cord to Machine displays ’Warming Up Please Wait...’Loading Paper An additional ¾ Pull open the Paper Tray. Paper Tray isRear Guide ¾ Do not fill above the Maximum Fill Line Max Fill LineCorner Snubbers 01UG.book Page 20 Wednesday, March 7, 2007 300 PM Machine Setup StatusOff Machine Setup OptionsLTR / A4 / LGL / Folio 15 / 30 / 60Inch LowHigh Off SlowDiscard Size Installing Software Installing DriversSystem Requirements Macintosh Installing Drivers in WindowsWindows 98/Me/NT 4.0/2000/XP LinuxClick Next to install your selections ¾ Click Next01UG.book Page 28 Wednesday, March 7, 2007 300 PM 01UG.book Page 29 Wednesday, March 7, 2007 300 PM PC. Start your PC and switch on the FaxCentre ¾ The Add New Hardware Wizard will display. Click NextNext Add Printer icon Click Next when prompted then click FinishScan driver for the FaxCentre 2218 is now loaded Win9x directory and click OK¾ Choose Yes to print a test page and click Finish Test Print Installation process is now completeTest Print or Scan Test Scan01UG.book Page 34 Wednesday, March 7, 2007 300 PM Paper and Other Media Loading the Paper Trays Using the Paper TraysPreparing Paper for Loading Until it locks into positionRear Insert it into the requiredGuide ¾ Ensure that the paper is Max Fill Line Corner SnubbersRequired tray is lit on the Status Map Using the Bypass TrayPaper Supply key until Status MapLoading the Bypass Tray Paper Support Bypass TrayEnter ¾ Press Enter Setting the Paper SizeDisplay shows Tray 1 Size on the bottom line SelectionMedia Size Media SpecificationsMedia Sizes and Types Paper Tray Bypass Tray Plain paper01UG.book Page 10 Wednesday, March 7, 2007 300 PM 01UG.book Page 11 Wednesday, March 7, 2007 300 PM 01UG.book Page 12 Wednesday, March 7, 2007 300 PM Fax Document Feeder Faxing ProcedureLoad the Originals ¾ Remove all staples and paper clips prior to loadingDocument Glass Fax mode Fax key remains illuminated When selectedSelect the Fax key Align with the registration arrow in the rear left cornerSelect the Fax Features Enter the Fax NumberNumeric Keypad Clear/Clear All Enter Press StartJob Status Job Status Enter Navigation KeysDialing Methods Dialing Method InstructionsKeypad Dialing Dialing from the Phonebook One Touch DialingSpeed Dialing Manual group dialingManual Dialing RedialCharge Code Basic Fax Features Feature DescriptionMixed Contrast SettingsText PhotoSided YesSpecial Fax Features Menu/Exit Enter Navigation KeysToll Save Memory FaxDelay Fax Priority FaxPoll PollingTX Poll Batch TXSecure Receive PrintPC Fax Configure PC FaxExample of configuring PC Fax on a network Xp ¾ Select the Network radio button ¾ Select BrowseCover Without having a Network Kit installed on the machineTo Send a PC Fax Wizard will pop-upFeature Instructions Recipients01UG.book Page 20 Wednesday, March 7, 2007 300 PM Fax Forwarding Choices areMailbox Setup Create a Mailbox Press Enter. Repeat steps 6Delete a Mailbox To delete a mailboxStore in the mailbox Mailbox ProceduresStoring Documents in a Mailbox ¾ Press the Menu/Exit keyPrinting Mailbox Contents Deleting Mailbox Contents Polling from a Mailbox ¾ Select Poll From and press EnterKey and press Enter Sending to a Mailbox Fax Setup Options Changing the Fax Setup OptionsEnter Machine Status Fax Setup Options Phonebook Setup Speed Dials NewEdit Phonebook Setup Group Dials Phonebook Setup One Touch Keys On-Err Up to 5 digitsHigh All Dial ModeFax Auto Tray ToneDrpd Mode SetCopy Current Reduction Number of Copies Enlarge Setting Copy Key Copying ProcedureSelect Copy Mode Select the Paper SupplyIf using the Bypass, remember to load the required stock Navigation Keys EnterSelect the Copy Features ¾ Press the Copy feature key required on the Control PanelEnter the Quantity ¾ Press Start to begin the copy jobScan Another? option Basic Copy Features Reduce/Enlarge25 400% Long CloneAuto Fit ShortPaper Supply BypassSpecial Copy Features Feature Options To SelectID Card Copy Holes EdgesBinder BookBoth FrontBack Transparencies Create BookletCopy Compatible FeaturesFeature =Compatible =Incompatible01UG.book Page 14 Wednesday, March 7, 2007 300 PM Print Printing a Document Windows 98/Me Printer SettingsAccessing Printer Settings Windows NTWindows XP PCL Driver Layout Tab Paper Tab Image Options Tab Print Quality ModeToner Save Mode Image QualityOutput Options Tab Print OrderCollate Current Watermarks Add, Update and DeleteWatermark Tab Font AttributesAbout Tab 01UG.book Page 12 Wednesday, March 7, 2007 300 PM Scan Twain Scanner Program Twain Scanning Procedure Open the Image Editing ApplicationSelect the Scan Features Save the Image Select PreviewSelect Scan Prescan ScanScanning Using the WIA Driver WIA Scanning Procedure¾ 7 ¾ 01UG.book Page 8 Wednesday, March 7, 2007 300 PM Machine Administration Reports Reports AvailableReport Description Printing Reports ReportsMachine Status ControlCentre Installing ControlCentreUsing ControlCentre Running ControlCentreFirmware Update Tab Phonebook TabClick on the Printer tab to set default print options Printer TabPCL Button Setting Departments Department CodesPrinting Department Data ¾ Select the required report and press EnterManaging Departments ¾ To clear the Journal, select Journal and press Enter Changing the Master Code ¾ To remove the Master Code, select Delete and press EnterPasscode Protection Enable Passcode ProtectionMachine Setup Protect All Allow All Allow Tray Sizes Function PermissionsChange the Passcode Fax SetupSys. Admin Tools Reports¾ Enter the new passcode and press Enter Clear Memory Clearing the Memory¾ Select the option required and press Enter Check the Serial Number Maintenance Tools¾ Select Maintenance and press Enter ¾ Select Serial Number and press EnterNotify Toner Low New DrumFaxCentre 2218 will print a special cleaning Clean Drum¾ Select Clean Drum and press Enter Billing Counters¾ Select Billing Counters and press Enter ¾ Select the required Counter and press Enter¾ Select On using the navigation tools Dial Tone Detection DT Detection¾ Select DT Detection and press Enter Enabling or Disabling Auxiliary Access ¾ Select Auxiliary Access and press EnterOff and press Enter 01UG.book Page 22 Wednesday, March 7, 2007 300 PM Maintenance Cleaning CVT GlassControl Panel and LCD Outside Areas of the MachineToner Cartridge Ordering SuppliesCustomer Replaceable Unit Part Number Drum CartridgeToner Cartridge Toner Save ModeCustomer Replaceable Units Expected Cartridge LifeTo Re-distribute the Toner Machine returns to standbySetting the Product to Send Toner Low Information Drum Cartridge Replacing the Drum Cartridge¾ Pull out the used drum cartridge 01UG.book Page 10 Wednesday, March 7, 2007 300 PM Troubleshooting General Input Misfeed Fault ClearanceDocument Jams CoverExit Misfeed Right and out of the Document¾ Feed the documents back into the Document Feeder Roller Misfeed Reload the documentsPaper Feed Area When pulled, pull the releasePaper Jams Lever to open the side coverPaper Exit Area Close the cover¾ Open the front cover ¾ Pull down on the Fuser Lever ¾ Turn the Jam Remove Lever back to the original position ¾ Close the front cover and side cover¾ Remove the jammed paper Sided JamBypass Tray Jam Paper out of the machineCustomer Support LCD Error Messages Display Meaning SolutionPolling Error Line ErrorLSU Error Non-Xerox Toner CartNo Paper Power FailureNo. Not Assigned RX Tray FullProblem and Solutions Charts Problems at InstallationCopying Problems Condition Suggested SolutionPrinting Problems Black staining Half of the page is blankPrinting is too slow Character voidsFaxing Problems Solution Chart Problem Suggested SolutionStripes are printed on Received original is printedDark and is illegible or black Original01UG.book Page 20 Wednesday, March 7, 2007 300 PM Specifications Specifications Printer Specifications EmulationPCL6 Fax Specifications Scanner and Copier Specifications General Specifications Plain paper, OHP film, Label, Envelope, Card, Postcard Paper Type L mm L InchSource Media Types Sizes Thickness 01UG.book Page 8 Wednesday, March 7, 2007 300 PM Index Index 01UG.book Page 3 Wednesday, March 7, 2007 300 PM Fax 11-4 General 11-6 Paper 11-7 Printer Canada 1-5,10-10 US 1-5,10-10 Index Xerox FaxCentre 2218 User Guide