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Xerox 32N00467 Troubleshooting, ¾ Problem and Solutions Charts, Xerox WorkCentre 4118 User Guide

Models: 32N00467

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Page 161

10 Troubleshooting

If a problem occurs on your machine, the instructions in this chapter will enable you to identify and clear the fault, or locate further assistance.

¾ General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2

¾ Fault Clearance . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3

¾ Customer Support . . . . . . . . . . . . . . . . . . . . . . . 10-10

¾ LCD Error Messages . . . . . . . . . . . . . . . . . . . . . 10-11

¾ Problem and Solutions Charts. . . . . . . . . . . . . . 10-14

Xerox WorkCentre 4118 User Guide

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Xerox 32N00467 manual Troubleshooting, ¾ General ¾ Fault Clearance ¾ Customer Support ¾ LCD Error Messages, Page

Contents

32N00467 WorkCentreUser Guide GKLS European Operations Bessemer Road Prepared and Translated by XeroxWelwyn Garden City Hertfordshire AL7 1BU ENGLAND 2006 by Xerox Corporation. All rights reserved2 Getting Started Table of Contents1 Welcome 4 Paper and Other Media 3 Copy5 Fax 4 in 1 only 4 in 1 Control panel7 Scan 4 in 1 only Machine AdministrationPrint 10 Troubleshooting 9 Maintenance11 Specifications 10-1Fax Specifications 12 IndexScanner and Copier Specifications General SpecificationsXerox WorkCentre 4118 User Guide Page1 Welcome ¾ Customer Support ¾ Safety Notes ¾ Regulatory Information¾ Introduction ¾ About This Guide ¾ Related Information Sources ¾ Environmental Compliance ¾ Illegal CopiesXerox WorkCentre 4118p IntroductionXerox WorkCentre Welcomefeature mode or key About This Guidefeature Provides more in-depth specificationThe System Administration Guide This User Guide The Quick Use Guide The Quick Install SheetsRelated Information Sources WelcomeWelcome Customer SupportXerox US Welcome Center Xerox Canada Welcome CenterWarning Markings Safety NotesElectrical Supply WelcomeOperator Accessible Areas Electrical Safety InformationMaintenance Cleaning Your ProductDisconnect Device Operational Safety InformationDo These WelcomeOzone Safety Information Maintenance InformationDo Not Do These WelcomeConsumables Laser Safety InformationRadio Frequency Emissions United States, Canada, Europe, Australia/New ZealandWelcome Product Safety CertificationAGENCY STANDARDFAX Function Regulatory InformationCE Mark WelcomeData Coupler Information WelcomeWelcome CANADARadio Equipment & Telecommunications Terminal Equipment Directive EUROPEWelcome Canada Environmental ComplianceEurope WelcomeWelcome Illegal Copies¾ Passports. Foreign Passports may be photographed CanadaWelcome Welcome Other countriesEuropean Union Product Recycling and DisposalDomestic/Household Environment Professional/Business EnvironmentOther Countries North AmericaWelcome Xerox WorkCentre 4118 User GuideXerox WorkCentre 4118 User Guide WelcomePage ¾ Making Connections ¾ Powering On the Machine ¾ Loading Paper ¾ Unpacking ¾ Machine Overview ¾ Installing Drum and Toner Cartridges¾ Machine Setup ¾ Installing Software 2 Getting StartedGetting Started UnpackingUser Guide CD CD ContentsGetting Started Xerox WorkCentre 4118 User GuideGetting Started Drivers CDNuance CD User Guide CD CD InstallationDrivers CD Nuance CDGetting Started Machine OverviewModels and Options Getting Started Component LocationFront View Document Feeder Connector Telephone Connections AC Power Cord Rear ViewConnector Power Switch Parallel Connector USB Connector Getting Started2 in 1 Control panel Control Panel Overview4 in 1 Control panel Getting Started5 Original Type Used to select the type of original being scanned Getting StartedGetting StartedGetting Started Installing Drum and Toner Cartridges¾ Pull the release latch to open the ¾ Open the front cover¾ Remove the starter toner cartridge from its bag Getting Started1 Document Feeder Making Connections2 Telephone Line WorkCentre 4118, 4 in 1 only Getting StartedCAUTION Shut down the computer before connecting the cable 3 USB or Parallel Port CableGetting Started Xerox WorkCentre 4118 User Guide¾ Connect the AC Power Cord to Powering On the Machinethe machine and a power outlet The power cord must be plugged into a grounded power socketGetting Started Loading PaperRear Guide¾ Fan the paper and insert it into the tray Getting StartedCorner snubbers ¾ Do not fill above the Maximum Fill LineDo not allow the guide to press against the edge of the paper tightly Getting StartedStatus Machine SetupGetting Started Getting Started Machine Setup Optionsor Off StartedFast NameNumeric Keypad. Use Clock Mode to set Enter the current date and time using theIf the Fax Setup option Auto Reduction is set to StartedInstalling Drivers Installing SoftwareSystem Requirements Programs for WindowsMacintosh Installing Drivers in WindowsLinux StartedClick Next to install your selections ¾ Choose the components you want to install and then click Next6 ¾ When the setup has completed click Finish Getting StartedPage Getting Started¾ Click Finish. The driver installation is now complete ¾ Choose the components you want to install and then click NextGetting Started PageWorkCentre Getting Startedfor the WorkCentre Getting Started Click Next when prompted then click Finish¾ Choose Yes to print a test page and click Finish Getting StartedTest Print Test Print or ScanTest Scan Getting Started¾ Compatible Features ¾ Copying Procedure ¾ Basic Copy Features ¾ Special Copy Features3 Copy Digital copying is available as standard on the Xerox WorkCentre1 Select Copy Mode Copying Procedure2 Select the Paper Supply CopyCopy 3 Load the OriginalsDocument Feeder optional on the 2 in Document Glass Select the Copy FeaturesCopy ¾ Lower the Document Feeder or Document CoverPress Start Enter the QuantityCopy ¾ If the Document Glass is usedFeature Description Basic Copy FeaturesCopy Reduce/Enlarge fromCopy ¾ Continue the procedure until all the originals haveAuto Fit displays sided copies are requiredOriginal Type CopyColor Original Paper SupplyCopy Special Copy FeaturesFeature Description Copy z Use to ’clean up’Edge Erase Margin ShiftCopy Suppress featureBook Copy Auto SuppressCopy Booklet featureTransparencies Create BookletXerox WorkCentre 4118 User Guide Compatible FeaturesCopy Xerox WorkCentre 4118 User Guide CopyPage 4 Paper and Other Media ¾ Loading Paper ¾ Setting the Paper Size ¾ Media SpecificationsXerox WorkCentre4118 User Guide PagePreparing Paper for Loading Using the Paper TraysLoading the Paper Trays Paper and Other MediaPaper and Other Media positioned under the snubbers Paper and Other MediaPaper and Other Media Using the Bypass TrayPaper Support Bypass Tray Loading the Bypass TrayPaper and Other Media Bypass Tray is lit on the Status Map Paper and Other Media¾ To select the Bypass Tray, press Xerox WorkCentre4118 User GuidePaper and Other Media Setting the Paper SizePaper and Other Media Media SpecificationsMedia Sizes and Types ¾ Use only well-constructed envelopes with sharp, well creased folds Paper and Other Media¾ Ensure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause damage to machine components Paper and Other MediaXerox WorkCentre4118 User Guide Paper and Other MediaPage ¾ Special Fax Features ¾ Fax Forwarding ¾ Mailbox Setup ¾ Faxing Procedure ¾ Dialing Methods ¾ Basic Fax Features¾ Mailbox Procedures ¾ Fax Setup Options 5 Fax 4 in 1 only1 Load the Originals Faxing ProcedureDocument Feeder Fax 4 in 1 onlyDocument Glass Select the Fax keyFax 4 in 1 only ¾ Lower the Document Feeder4 Enter the Fax Number 3 Select the Fax Features1 only Fax 4 inPress Start 6 Job StatusFax 4 in 1 only KeysFax 4 in 1 only Dialing Methods1 only ¾ Dial the fax number. When the fax tone is heard, press Start toManual group dialing Manual DialingFax 4 in 1 only Basic Fax FeaturesFeature Description Also used when sending a 1onlySuper Fine resolution Feature Description Special Fax Features¾ Using the Navigation keys select Fax Features Fax 4 in 1 onlyMemory Fax Delay Fax1only Priority Fax only1Polling TX PollSecure Receive 1onlyBatch TX Fax 4 in 1 only Fax ForwardingOff - don’t forward RX - forward received TX - forward transmitted All - forward RX and TXCreate a Mailbox Mailbox SetupSetConfMBX confidential SetBullMBX bulletinTo delete a mailbox Delete a MailboxFax 4 in 1 only Fax 4 in 1 only Mailbox ProceduresStoring Documents in a Mailbox ¾ Using the Navigation Keys select Mailbox and press Enter Printing Mailbox ContentsFax 4 in 1 only ¾ Press the Menu/Exit key¾ Using the Navigation Keys select Mailbox and press Enter Deleting Mailbox ContentsFax 4 in 1 only ¾ Press the Menu/Exit keyFax 4 in 1 only Polling from a MailboxFax 4 in 1 only Sending to a MailboxFax 4 in 1 only Fax Setup OptionsChanging the Fax Setup Options DRPD Fax Setup OptionsFax 4 in 1 only Edit Fax 4 in 1 onlySpeed Dials MSG Confirm Fax 4 in 1 onlyGroup Dials Use to activate the machine performing an onlyReceive Mode is set to Ans/Fax see DRPD Mode on the bottom line and 4 inonly1 until youXerox WorkCentre 4118 User Guide Fax 4 in 1 onlyPage 6 Print ¾ Printing a Document ¾ Printer Settings ¾ PCL DriverXerox WorkCentre 4118 User Guide PagePrint Printing a DocumentAccessing Printer Settings Printer SettingsWindows 98/Me Windows NTPrint Windows XP¾ Select File Print Properties from within any Windows application PagePrint PCL DriverRotate 180 Degrees Layout TabPrint Print Paper Tabmenu Use to select whether a banner page is requiredPrint Quality Mode Image Options TabToner Save Mode PrintPrint Output Options TabIf this option is selected the fonts which are resident on the printer will be used for the jobPrint Watermark TabWatermark Message Message AnglePrint About TabXerox WorkCentre 4118 User Guide PageXerox WorkCentre 4118 User Guide PrintPage ¾ Scanning Using the WIA Driver ¾ TWAIN Scanner Program ¾ TWAIN Scanning Procedure7 Scan 4 in 1 only Xerox WorkCentre 4118 User GuideScan 4 in 1 only TWAIN Scanner Program1 Open the Image Editing Application TWAIN Scanning Procedure23 Load the Originals Document FeederDocument Glass 3 Select the Scan FeaturesScan 4 in 1 only ¾ Lower the Document Feeder5 Select Scan 4 Select Preview6 Save the Image Scan 4 in 1 onlyScan 4 in 1 only Scanning Using the WIA DriverWIA Scanning Procedure Page Scan 4 in 1 onlyXerox WorkCentre 4118 User Guide Xerox WorkCentre 4118 User Guide Scan 4 in 1 onlyPage 8 Machine Administration Reports Available Machine AdministrationReports Machine Administration Printing Reports¾ Press the Machine Status key Xerox WorkCentre 4118 User GuideUsing ControlCentre Installing ControlCentreControlCentre Running ControlCentrePhonebook Tab 4 in 1 only Firmware Update TabMachine Administration Retrieves thePCL Button Printer TabMachine Administration PageMachine Administration Enable Passcode ProtectionPasscode Protection Machine Administration Change the PasscodeThis will be blank if you have just enabled Passcode Protection ¾ Enter the new passcode and press EnterClearing the Memory Clear MemorySystem Data Fax Phone Book Fax RX History Fax TX History Machine AdministrationMachine Administration Maintenance ToolsCheck the Serial Number New Drum Notify Toner LowYour Customer Number Your Customer Name The Supplier’s Fax Number The Suppliers NameMachine Administration Clean DrumBilling Counters Machine Administration Enabling or Disabling Auxiliary AccessXerox WorkCentre 4118 User Guide Machine AdministrationPage ¾ Cleaning ¾ Ordering Supplies ¾ Customer Replaceable Units 9 MaintenanceXerox WorkCentre 4118 User Guide PageCleaning the Document Glass and Constant Velocity Transport CVT Glass CleaningMaintenance ¾ Open the Document FeederMaintenance Control Panel and LCDOutside Areas of the Machine Maintenance Ordering SuppliesCUSTOMER REPLACEABLE UNITCustomer Replaceable Units Toner Save ModeToner Cartridge Expected Cartridge Life¾ The display shows New Toner?, select No and press Enter To Re-distribute the TonerMaintenance Xerox WorkCentre 4118 User Guide Setting the Product to Send Toner Low InformationMaintenance Maintenance Drum CartridgeReplacing the Drum Cartridge Maintenance The machine returns to Standby mode MaintenanceReinstall the toner cartridge, then lock the lever ¾ Close the front cover and the side cover¾ General ¾ Fault Clearance ¾ Customer Support ¾ LCD Error Messages 10 Troubleshooting¾ Problem and Solutions Charts Xerox WorkCentre 4118 User GuideGeneral TroubleshootingDocument Jams Fault ClearanceInput Misfeed TroubleshootingTroubleshooting Exit MisfeedFeeder ¾ Close the Document Feeder top coverTroubleshooting Roller Misfeed¾ Open the Document Feeder ¾ Close the Document Feeder and reload the documentsTroubleshooting Paper JamsPaper Feed Area Xerox WorkCentre 4118 User Guide Paper Exit AreaTroubleshooting ¾ Gently pull the paper out through the exit area Troubleshooting¾ Push the Fuser Lever up ¾ Turn the Jam Remove Lever back to the original positionTroubleshooting 2 Sided JamBypass Tray Jam Customer Support TroubleshootingXerox US Welcome Center Xerox Canada Welcome CenterTroubleshooting LCD Error MessagesTray Jams” on pagethe LSU Laser Scanning Options” on page 5-22 for more informationOn the Machine” starting on page 2-16. If the Unit10-6 10-6page The Toner Cartridge hasCopying Problems Problem and Solutions ChartsTroubleshooting “Cleaning the Document Glass and Constant Velocity Transportthat work. If printing is still not possible, replace Printing Problemsport, enable this mode of operation. Refer to the Change the page orientation in the printer setupEnabling High Speed Printer Communications If the computer is equipped with an ECP parallelToner Cartridge Faxing Problems Solution ChartTroubleshooting Check with the party sending the original that the original is a ¾ Introduction ¾ Printer Specifications ¾ Fax Specifications 11 Specifications¾ Scanner and Copier Specifications ¾ General Specifications ¾ Media SpecificationsIntroduction SpecificationsPage Xerox WorkCentre 4118 User GuideSpecifications Printer SpecificationsSpecifications Fax Specifications600 x 300 Document Feeder Scanner and Copier SpecificationsSpecifications 32 kg Drum and Toner Cartridges included General SpecificationsSpecifications Specifications Media SpecificationsPlain paper, OHP film, Label, Envelope, Card, Postcard Paper TypePaper Label thickness 140 µm SpecificationsB5 means JIS and ISO Transparency film thickness 150 µm Index IndexNumerics Index Index Index Index Canada 1-5 US 1-5Xerox WorkCentre 4118 User Guide IndexXerox WorkCentre 4118 User Guide IndexIndex