Xerox 32N00467 manual Faxing Problems Solution Chart, Troubleshooting, Toner Cartridge

PROBLEM	PROBABLE CAUSE	SUGGESTED SOLUTION
Faded graphics	Toner may be low.	Remove the Toner Cartridge and shake it gently
		to distribute the toner evenly. Then reinstall the
		Toner Cartridge.
		Ensure that a spare Toner Cartridge is
		available.

Troubleshooting

Faxing Problems Solution Chart

PROBLEM	SUGGESTED SOLUTION
Originals are fed diagonally	Ensure the Document Guides are adjusted to the width of the
(skewed)	original being fed.
	Check the original meets the conditions established for use with
	this device.
The original is not being printed	Ensure the originals were placed face-up in the Document Feeder
on the paper of the remote Fax	or face-down on the Document Glass.
even though it is being sent
Originals are not sent even if	Check that the remote Fax is compatible with the machine. This
operations are carried out	machine supports G3 communications but not G4
normally	communications.
Originals cannot be received	Ensure the bell rings before picking up the handset.
even if [Start] is pressed	Ensure the handset is not replaced before pressing [Start]. When
	answering a call using the handset and a Fax is being received, do
	not replace the handset until [Start] is pressed and the phone line
	switches to the machine.
	Check the telephone cord has not been disconnected.
	Check the power plug has not been unplugged from the power
	outlet.
	Check with the party trying to send the original that there are no
	problems with the remote fax.
Paper is not collated	Ensure the machine has paper loaded.
	Check if a paper jam has occurred.

Xerox WorkCentre 4118 User Guide Page 10-17