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Xerox 32N00467 manual Problem and Solutions Charts, Copying Problems, Troubleshooting, Glass

Models: 32N00467

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Troubleshooting

Problem and Solutions Charts

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Copying Problems

CONDITION	SUGGESTED SOLUTION

The LCD does not turn on	Check that the product is plugged into an electrical receptacle and
	ensure that there is power to the receptacle.
	Ensure the ON/OFF switch is in the ON position.

Copies are too light or too dark	If the original is light, use the Lighten/Darken key to darken the
	image.
	If the original is dark, use the Lighten/Darken key to lighten the
	image.

Smears, lines, marks, or spots	If defects are on the original, press the Lighten/Darken key to
on copies	adjust the image.
	If no defects are on the original, clean the Document Glass and
	underside of the Document Feeder.
	If a line is present when using the Document Feeder and not when
	using the Document Glass, clean the CVT glass. For stubborn
	spots use a crumpled up piece of paper or a credit card. Refer to
	“Cleaning the Document Glass and Constant Velocity Transport
	(CVT) Glass” on page 9-2.
	If the problem still persists, clean the Drum Cartridge. Refer to
	“Maintenance Tools” on page 8-10 for instructions.

Copy image is skewed	Ensure that original is positioned correctly on the Document
	Glass.
	Check that copy paper is loaded correctly.

Blank copies	Ensure that the original is face down on the Document Glass or
	face up in the Document Feeder.

Image rubs off the copy easily	Replace the paper in the tray with paper from a new package.
	In high humidity areas do not leave paper in the product for
	extended periods of time.

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Xerox WorkCentre 4118 User Guide

Image 174

Xerox 32N00467 manual Problem and Solutions Charts, Copying Problems, Troubleshooting, CVT Glass” on page

Contents

WorkCentre User Guide32N00467 Welwyn Garden City Hertfordshire AL7 1BU ENGLAND Prepared and Translated by XeroxGKLS European Operations Bessemer Road 2006 by Xerox Corporation. All rights reservedTable of Contents 1 Welcome2 Getting Started 5 Fax 4 in 1 only 3 Copy4 Paper and Other Media 4 in 1 Control panelMachine Administration Print7 Scan 4 in 1 only 11 Specifications 9 Maintenance10 Troubleshooting 10-1Scanner and Copier Specifications 12 IndexFax Specifications General SpecificationsPage Xerox WorkCentre 4118 User Guide¾ Introduction ¾ About This Guide ¾ Related Information Sources ¾ Customer Support ¾ Safety Notes ¾ Regulatory Information1 Welcome ¾ Environmental Compliance ¾ Illegal CopiesXerox WorkCentre IntroductionXerox WorkCentre 4118p Welcomefeature About This Guidefeature mode or key Provides more in-depth specificationRelated Information Sources This User Guide The Quick Use Guide The Quick Install SheetsThe System Administration Guide WelcomeXerox US Welcome Center Customer SupportWelcome Xerox Canada Welcome CenterElectrical Supply Safety NotesWarning Markings WelcomeMaintenance Electrical Safety InformationOperator Accessible Areas Cleaning Your ProductDo These Operational Safety InformationDisconnect Device WelcomeDo Not Do These Maintenance InformationOzone Safety Information WelcomeRadio Frequency Emissions Laser Safety InformationConsumables United States, Canada, Europe, Australia/New ZealandAGENCY Product Safety CertificationWelcome STANDARDCE Mark Regulatory InformationFAX Function WelcomeWelcome Data Coupler InformationCANADA WelcomeEUROPE WelcomeRadio Equipment & Telecommunications Terminal Equipment Directive Europe Environmental ComplianceCanada WelcomeIllegal Copies WelcomeCanada Welcome¾ Passports. Foreign Passports may be photographed Other countries WelcomeDomestic/Household Environment Product Recycling and DisposalEuropean Union Professional/Business EnvironmentWelcome North AmericaOther Countries Xerox WorkCentre 4118 User GuideWelcome PageXerox WorkCentre 4118 User Guide ¾ Machine Setup ¾ Installing Software ¾ Unpacking ¾ Machine Overview ¾ Installing Drum and Toner Cartridges¾ Making Connections ¾ Powering On the Machine ¾ Loading Paper 2 Getting StartedUnpacking Getting StartedGetting Started CD ContentsUser Guide CD Xerox WorkCentre 4118 User GuideDrivers CD Nuance CDGetting Started Drivers CD CD InstallationUser Guide CD Nuance CDMachine Overview Models and OptionsGetting Started Component Location Front ViewGetting Started Connector Power Switch Parallel Connector USB Connector Rear ViewDocument Feeder Connector Telephone Connections AC Power Cord Getting Started4 in 1 Control panel Control Panel Overview2 in 1 Control panel Getting StartedGetting Started 5 Original Type Used to select the type of original being scannedStarted Getting¾ Pull the release latch to open the Installing Drum and Toner CartridgesGetting Started ¾ Open the front coverGetting Started ¾ Remove the starter toner cartridge from its bag2 Telephone Line WorkCentre 4118, 4 in 1 only Making Connections1 Document Feeder Getting StartedGetting Started 3 USB or Parallel Port CableCAUTION Shut down the computer before connecting the cable Xerox WorkCentre 4118 User Guidethe machine and a power outlet Powering On the Machine¾ Connect the AC Power Cord to The power cord must be plugged into a grounded power socketRear Loading PaperGetting Started GuideCorner snubbers Getting Started¾ Fan the paper and insert it into the tray ¾ Do not fill above the Maximum Fill LineGetting Started Do not allow the guide to press against the edge of the paper tightlyMachine Setup Getting StartedStatus Machine Setup Options Getting StartedFast Startedor Off NameStarted Enter the current date and time using theIf the Fax Setup option Auto Reduction is set to Numeric Keypad. Use Clock Mode to setSystem Requirements Installing SoftwareInstalling Drivers Programs for WindowsLinux Installing Drivers in WindowsMacintosh Started6 ¾ When the setup has completed click Finish ¾ Choose the components you want to install and then click NextClick Next to install your selections Getting StartedGetting Started PageGetting Started ¾ Choose the components you want to install and then click Next¾ Click Finish. The driver installation is now complete PageGetting Started for the WorkCentreWorkCentre Click Next when prompted then click Finish Getting StartedGetting Started ¾ Choose Yes to print a test page and click FinishTest Scan Test Print or ScanTest Print Getting Started3 Copy ¾ Copying Procedure ¾ Basic Copy Features ¾ Special Copy Features¾ Compatible Features Digital copying is available as standard on the Xerox WorkCentre2 Select the Paper Supply Copying Procedure1 Select Copy Mode Copy3 Load the Originals Document Feeder optional on the 2 inCopy Copy Select the Copy FeaturesDocument Glass ¾ Lower the Document Feeder or Document CoverCopy Enter the QuantityPress Start ¾ If the Document Glass is usedCopy Basic Copy FeaturesFeature Description Reduce/Enlarge fromAuto Fit displays ¾ Continue the procedure until all the originals haveCopy sided copies are requiredColor Original CopyOriginal Type Paper SupplySpecial Copy Features Feature DescriptionCopy Edge Erase z Use to ’clean up’Copy Margin ShiftBook Copy Suppress featureCopy Auto SuppressTransparencies Booklet featureCopy Create BookletCompatible Features CopyXerox WorkCentre 4118 User Guide Copy PageXerox WorkCentre 4118 User Guide Xerox WorkCentre4118 User Guide ¾ Loading Paper ¾ Setting the Paper Size ¾ Media Specifications4 Paper and Other Media PageLoading the Paper Trays Using the Paper TraysPreparing Paper for Loading Paper and Other MediaPaper and Other Media Paper and Other Media positioned under the snubbersUsing the Bypass Tray Paper and Other MediaLoading the Bypass Tray Paper and Other MediaPaper Support Bypass Tray ¾ To select the Bypass Tray, press Paper and Other MediaBypass Tray is lit on the Status Map Xerox WorkCentre4118 User GuideSetting the Paper Size Paper and Other MediaMedia Specifications Media Sizes and TypesPaper and Other Media Paper and Other Media ¾ Use only well-constructed envelopes with sharp, well creased foldsPaper and Other Media ¾ Ensure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause damage to machine componentsPaper and Other Media PageXerox WorkCentre4118 User Guide ¾ Mailbox Procedures ¾ Fax Setup Options ¾ Faxing Procedure ¾ Dialing Methods ¾ Basic Fax Features¾ Special Fax Features ¾ Fax Forwarding ¾ Mailbox Setup 5 Fax 4 in 1 onlyDocument Feeder Faxing Procedure1 Load the Originals Fax 4 in 1 onlyFax 4 in 1 only Select the Fax keyDocument Glass ¾ Lower the Document Feeder1 only 3 Select the Fax Features4 Enter the Fax Number Fax 4 inFax 4 in 1 only 6 Job StatusPress Start KeysDialing Methods Fax 4 in 1 onlyManual group dialing ¾ Dial the fax number. When the fax tone is heard, press Start to1 only Manual DialingBasic Fax Features Feature DescriptionFax 4 in 1 only 1only Super Fine resolutionAlso used when sending a ¾ Using the Navigation keys select Fax Features Special Fax FeaturesFeature Description Fax 4 in 1 only1only Memory FaxDelay Fax Polling only1Priority Fax TX Poll1only Batch TXSecure Receive Off - don’t forward RX - forward received TX - forward transmitted Fax ForwardingFax 4 in 1 only All - forward RX and TXSetConfMBX confidential Mailbox SetupCreate a Mailbox SetBullMBX bulletinDelete a Mailbox Fax 4 in 1 onlyTo delete a mailbox Mailbox Procedures Storing Documents in a MailboxFax 4 in 1 only Fax 4 in 1 only Printing Mailbox Contents¾ Using the Navigation Keys select Mailbox and press Enter ¾ Press the Menu/Exit keyFax 4 in 1 only Deleting Mailbox Contents¾ Using the Navigation Keys select Mailbox and press Enter ¾ Press the Menu/Exit keyPolling from a Mailbox Fax 4 in 1 onlySending to a Mailbox Fax 4 in 1 onlyFax Setup Options Changing the Fax Setup OptionsFax 4 in 1 only Fax Setup Options Fax 4 in 1 onlyDRPD Fax 4 in 1 only Speed DialsEdit Fax 4 in 1 only Group DialsMSG Confirm only Use to activate the machine performing anReceive Mode is set to Ans/Fax until you 4 inonly1 see DRPD Mode on the bottom line andFax 4 in 1 only PageXerox WorkCentre 4118 User Guide Xerox WorkCentre 4118 User Guide ¾ Printing a Document ¾ Printer Settings ¾ PCL Driver6 Print PagePrinting a Document PrintWindows 98/Me Printer SettingsAccessing Printer Settings Windows NT¾ Select File Print Properties from within any Windows application Windows XPPrint PagePCL Driver PrintLayout Tab PrintRotate 180 Degrees menu Paper TabPrint Use to select whether a banner page is requiredPrint Quality Mode Image Options TabPrint Image QualityIf this option is selected Output Options TabPrint the fonts which are resident on the printer will be used for the jobWatermark Message Watermark TabPrint Message AngleXerox WorkCentre 4118 User Guide About TabPrint PagePrint PageXerox WorkCentre 4118 User Guide 7 Scan 4 in 1 only ¾ TWAIN Scanner Program ¾ TWAIN Scanning Procedure¾ Scanning Using the WIA Driver Xerox WorkCentre 4118 User GuideTWAIN Scanner Program Scan 4 in 1 only23 Load the Originals TWAIN Scanning Procedure1 Open the Image Editing Application Document FeederScan 4 in 1 only 3 Select the Scan FeaturesDocument Glass ¾ Lower the Document Feeder6 Save the Image 4 Select Preview5 Select Scan Scan 4 in 1 onlyScanning Using the WIA Driver WIA Scanning ProcedureScan 4 in 1 only Scan 4 in 1 only Xerox WorkCentre 4118 User GuidePage Scan 4 in 1 only PageXerox WorkCentre 4118 User Guide 8 Machine Administration Machine Administration ReportsReports Available ¾ Press the Machine Status key Printing ReportsMachine Administration Xerox WorkCentre 4118 User GuideControlCentre Installing ControlCentreUsing ControlCentre Running ControlCentreMachine Administration Firmware Update TabPhonebook Tab 4 in 1 only Retrieves theMachine Administration Printer TabPCL Button PageEnable Passcode Protection Passcode ProtectionMachine Administration This will be blank if you have just enabled Passcode Protection Change the PasscodeMachine Administration ¾ Enter the new passcode and press EnterSystem Data Fax Phone Book Fax RX History Fax TX History Clear MemoryClearing the Memory Machine AdministrationMaintenance Tools Check the Serial NumberMachine Administration Your Customer Number Your Customer Name The Supplier’s Fax Number Notify Toner LowNew Drum The Suppliers NameClean Drum Billing CountersMachine Administration Enabling or Disabling Auxiliary Access Machine AdministrationMachine Administration PageXerox WorkCentre 4118 User Guide Xerox WorkCentre 4118 User Guide 9 Maintenance¾ Cleaning ¾ Ordering Supplies ¾ Customer Replaceable Units PageMaintenance CleaningCleaning the Document Glass and Constant Velocity Transport CVT Glass ¾ Open the Document FeederControl Panel and LCD Outside Areas of the MachineMaintenance CUSTOMER Ordering SuppliesMaintenance REPLACEABLE UNITExpected Cartridge Life Customer Replaceable UnitsToner Cartridge Toner Save ModeTo Re-distribute the Toner Maintenance¾ The display shows New Toner?, select No and press Enter Setting the Product to Send Toner Low Information MaintenanceXerox WorkCentre 4118 User Guide Drum Cartridge Replacing the Drum CartridgeMaintenance Maintenance lock the lever ¾ Close the front cover and the side cover MaintenanceReinstall the toner cartridge, then ¾ The display shows New Drum Unit?. Select Yes and press Enter¾ Problem and Solutions Charts 10 Troubleshooting¾ General ¾ Fault Clearance ¾ Customer Support ¾ LCD Error Messages Xerox WorkCentre 4118 User GuideTroubleshooting GeneralInput Misfeed Fault ClearanceDocument Jams TroubleshootingFeeder Exit MisfeedTroubleshooting ¾ Close the Document Feeder top cover¾ Open the Document Feeder Roller MisfeedTroubleshooting ¾ Close the Document Feeder and reload the documentsPaper Jams Paper Feed AreaTroubleshooting Paper Exit Area TroubleshootingXerox WorkCentre 4118 User Guide ¾ Push the Fuser Lever up Troubleshooting¾ Gently pull the paper out through the exit area ¾ Turn the Jam Remove Lever back to the original position2 Sided Jam Bypass Tray JamTroubleshooting Xerox US Welcome Center TroubleshootingCustomer Support Xerox Canada Welcome CenterTray LCD Error MessagesTroubleshooting Jams” on pageOn the Machine” starting on page 2-16. If the Options” on page 5-22 for more informationthe LSU Laser Scanning Unitpage 10-610-6 The Toner Cartridge hasTroubleshooting Problem and Solutions ChartsCopying Problems “Cleaning the Document Glass and Constant Velocity TransportPrinting Problems that work. If printing is still not possible, replaceEnabling High Speed Printer Communications Change the page orientation in the printer setupport, enable this mode of operation. Refer to the If the computer is equipped with an ECP parallelFaxing Problems Solution Chart TroubleshootingToner Cartridge Check with the party sending the original that the original is a ¾ Scanner and Copier Specifications ¾ General Specifications 11 Specifications¾ Introduction ¾ Printer Specifications ¾ Fax Specifications ¾ Media SpecificationsPage SpecificationsIntroduction Xerox WorkCentre 4118 User GuidePrinter Specifications SpecificationsFax Specifications SpecificationsScanner and Copier Specifications Specifications600 x 300 Document Feeder General Specifications Specifications32 kg Drum and Toner Cartridges included Plain paper, OHP film, Label, Envelope, Card, Postcard Media SpecificationsSpecifications Paper TypeSpecifications B5 means JIS and ISO Transparency film thickness 150 µmPaper Label thickness 140 µm Index NumericsIndex Index Index Index Xerox WorkCentre 4118 User Guide Canada 1-5 US 1-5Index IndexIndex IndexXerox WorkCentre 4118 User Guide