Customer Support | Xerox 32N00467 manual

Troubleshooting

Customer Support

If a fault cannot be resolved by following the LCD instructions, check the troubleshooting tables in the next section - they may help to solve the problem quickly.

If you need further assistance or information, please visit the Xerox website for online solutions and support:

http://www.xerox.com

If the problem persists, contact the Xerox Welcome Center or your local Xerox representative. The serial number of the machine will be required, together with any relevant error codes.

)For information on locating the serial number, please refer to “Customer Support” on page 1-5.

# ____________________________________________

To access the serial number open the side cover using the release latch and then open the front door. The serial number is located on the panel above the Toner Cartridge.

The Xerox Welcome Center or local representative telephone number is provided when the machine is installed. For convenience and future reference, please record the telephone number in the space below:

Xerox Welcome Center or local representative telephone number:

# ____________________________________________

Xerox US Welcome Center:	1-800-821-2797
Xerox Canada Welcome Center:	1-800-93-XEROX (1-800-939-3769)

Page 10-10

Xerox WorkCentre 4118 User Guide

Image 170

Xerox 32N00467 manual Customer Support

Contents

WorkCentre User Guide AL7 1BU England Table of Contents Copy 1 Control panel WIA Scanning Procedure Changing the Fax Setup OptionsAccessing Printer Settings Enable Passcode Protection Change the Passcode Printing Problems New Drum Clean DrumCopying Problems Faxing Problems Solution Chart Index Xerox WorkCentre 4118 User Guide Welcome Xerox WorkCentre IntroductionXerox WorkCentre 4118p Italic Typeface Specification NoteAbout This Guide Bracket Text Typeface Related Information Sources Information available for the product consists Customer Support Safety Notes Electrical Supply Maintenance Electrical Safety InformationOperator Accessible Areas Cleaning Your Product Do These Operational Safety InformationDisconnect Device Do Not Do These Maintenance InformationOzone Safety Information Radio Frequency Emissions Laser Safety InformationConsumables United States, Canada, Europe, Australia/New Zealand IEC60950 1strd Edition Product Safety CertificationAgency Standard CE Mark Regulatory InformationFAX Function Data Coupler Information Canada Europe Europe Environmental ComplianceCanada Illegal Copies Previous military service Other countries Domestic/Household Environment Product Recycling and DisposalEuropean Union Professional/Business Environment North America Other Countries Welcome Getting Started Unpacking Scanner Module CD Contents Drivers CD Nuance CD On the CD CD InstallationCan be installed on your PC ¾ Select your preferred language WorkCentre 4118 2 in 1 WorkCentre 4118 4 Machine OverviewModels and Options Component Location Guides Document Feeder Document Input Rear View Copy key Navigation keys Status keys Control Panel Overview1 Control panel Resolution Copy Speed Dial Job StatusManual Group ¾ Open the front cover Installing Drum and Toner CartridgesSide cover Upward until it locks into place ¾ Close the front cover and the side cover Xerox Telephone Line WorkCentre 4118, 4 in 1 only Making ConnectionsDocument Feeder USB or Parallel Port Cable On I position Powering On the Machine¾ Connect the AC Power Cord to Machine displays ’Warming Up Please Wait...’ Guide Loading PaperRear Max Fill Line Corner Snubbers¾ Do not fill above the Maximum Fill Line Getting Started Machine Setup Status Off Machine Setup OptionsLTR / A4 / LGL / Folio 15 / 30 / 60 Inch LowHigh Off Slow Option Description Hour System Requirements Installing SoftwareInstalling Drivers Linux Installing Drivers in WindowsMacintosh Click Next to install your selections ¾ When the setup has completed click Finish Getting Started Getting Started WorkCentre Add Printer icon Click Next when prompted then click FinishScan driver for the WorkCentre 4118 is now loaded Win9x directory and click OK ¾ Choose Yes to print a test page and click Finish Test Print Installation process is now completeTest Print or Scan Test Scan Copy Current Reduction Number of Copies Enlarge Setting Copy Key Copying ProcedureSelect Copy Mode Select the Paper Supply Guides to the size required Load the OriginalsDocument Feeder optional on the 2 Guides Align with the registration arrow in the rear left corner Select the Copy FeaturesDocument Glass Numeric Keypad Clear/Clear All Enter the QuantityPress Start Navigation Keys Start Feature Options Instructions Basic Copy FeaturesFeature Description Contrast Settings Sided CloneAuto Fit Long Photo TextMixed Bypass Menu/Exit Enter Navigation Keys Special Copy FeaturesFeature Options To Select ID Card Copy Binder Small OrigEdges Holes Back BothFront Transparencies Create Booklet Copy Compatible FeaturesFeature =Compatible =Incompatible Copy Paper and Other Media Loading the Paper Trays Using the Paper TraysPreparing Paper for Loading Rear ¾ Ensure that the paper is Max Fill Line Corner Snubbers Required tray is lit on the Status Map Using the Bypass TrayPaper Supply key until Paper Type Maximum Stacking Height ¾ Prepare a stack of paper or Loading the Bypass TrayPaper Support Bypass Tray Surface Bypass Tray is lit on the Status Map Enter Paper Supply ¾ Press Enter Setting the Paper SizeDisplay shows Tray 1 Size on the bottom line Selection Paper Tray Bypass Tray Plain paper Media SpecificationsMedia Sizes and Types Envelopes Paper and Other Media Paper and Other Media Paper and Other Media Fax 4 in 1 only Faxing Procedure Document Feeder ¾ Press the Fax key to activate Fax mode Fax key remains illuminated When selectedSelect the Fax key Fax Key Enter the Fax Number Select the Fax FeaturesLighten/Darken Original Type Sided Color Resolution Job Status Enter Navigation Keys Job StatusKeys Keypad Dialing Dialing MethodsDialing Method Instructions Speed Dialing Redial Manual group dialingManual Dialing Use for documents ¾ Press Fax Basic Fax Features¾ Press Fax Fine ResolutionStandard Super Fine Special Fax Features Toll Save Delay Fax Memory Fax TX Poll Priority FaxPolling Batch TX Delay RXPoll Secure Receive Fax Forwarding Choices are Mailbox Setup Create a Mailbox Delete a Mailbox To delete a mailbox Store in the mailbox Mailbox ProceduresStoring Documents in a Mailbox ¾ Press the Menu/Exit key Printing Mailbox Contents Deleting Mailbox Contents ¾ Enter a remote fax number and press Enter Polling from a Mailbox¾ Select Poll From and press Enter Display shows the current time Sending to a Mailbox Requirements Fax Setup OptionsChanging the Fax Setup Options Press Enter to save your selections Fax Setup Options Edit Speed DialsNew On-Err Group DialsMSG Confirm Up to 5 digits High Pulse AllTone Fax 4 in 1 only Print Printing a Document Windows 98/Me Printer SettingsAccessing Printer Settings Windows NT Windows XP PCL Driver Layout Tab Paper Tab Image Options Tab Print Quality ModeToner Save Mode Image Quality Use Print Fonts Output Options TabPrint Order Collate Current Watermarks Add, Update and DeleteWatermark Tab Font Attributes About Tab Print Scan 4 in 1 only Twain Scanner Program Twain Scanning Procedure Open the Image Editing Application Select the Scan Features Save the Image Select PreviewSelect Scan Preview Scanners and Camera Scanning Using the WIA DriverWIA Scanning Procedure ¾ Click Next Scan 4 in 1 only Scan 4 in 1 only Machine Administration Report Description ReportsReports Available Use the following instructions to print a report ¾ Using the Navigation Keys select Reports and press EnterPrinting Reports Enter Machine Status ControlCentre Installing ControlCentreUsing ControlCentre Running ControlCentre Firmware Update Tab Phonebook Tab 4 in 1 only PCL Button Click on the Printer tab to set default print optionsPrinter Tab Fax Setup Enable Passcode ProtectionMachine Setup Passcode Protection Reports System AdminChange the Passcode ¾ Select the option required and press Enter Clear MemoryClearing the Memory Check the Serial Number Maintenance Tools¾ Select Maintenance and press Enter ¾ Select Serial Number and press Enter Notify Toner Low New Drum Clean Drum Billing Counters Off and press Enter Enabling or Disabling Auxiliary Access¾ Select Auxiliary Access and press Enter Machine Administration Maintenance Cleaning CVT Glass Control Panel and LCD Outside Areas of the Machine Toner Cartridge 006R01278 Drum Cartridge 113R00671 Ordering SuppliesCustomer Replaceable Unit Part Number Toner Cartridge Toner Save ModeCustomer Replaceable Units Expected Cartridge Life To Re-distribute the Toner Machine returns to standby Setting the Product to Send Toner Low Information Drum Cartridge Replacing the Drum Cartridge Maintenance Reinstall the toner cartridge, then Troubleshooting General Input Misfeed Fault ClearanceDocument Jams Cover Exit Misfeed Roller Misfeed Paper Feed Area When pulled, pull the releasePaper Jams Lever to open the side cover ¾ Open the front cover ¾ Pull down on the Fuser Lever Paper Exit AreaClose the cover ¾ Close the front cover and side cover ¾ Remove the jammed paper Sided JamBypass Tray Jam Paper out of the machine Customer Support LCD Error Messages Display Meaning Solution Polling Error Line ErrorLSU Error Non-Xerox Toner Cart No Paper Power FailureNo. Not Assigned RX Tray Full Condition Suggested Solution Problem and Solutions ChartsCopying Problems Printing Problems Problem Probable Cause Suggested Solution Irregular faded patches Half of the page is blankPrinting is too slow Black staining Faxing Problems Solution Chart Problem Suggested Solution Stripes are printed on Received original is printedDark and is illegible or black Original Specifications Specifications PCL6 Printer SpecificationsEmulation Fax Specifications Scanner and Copier Specifications General Specifications Available Paper typesPlain paper, OHP film, Label, Envelope, Card, Postcard Paper Type L mm L Inch Input Source Source Media Types Sizes Thickness Index Numerics Index Index Xerox WorkCentre 4118 User Guide Canada 1-5,10-10 US 1-5,10-10 Index