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Xerox 32N00467 manual Fault Clearance, Document Jams, Input Misfeed, Troubleshooting

Models: 32N00467

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Fault Clearance

When a fault occurs, check the Status Map on the Control Panel. A red flashing LED identifies the problem area:-

Status Map

Troubleshooting

Paper		Bypass
		Bypass

Jam

Tray 1

Tray 2

Document Jams

If a document jams while it is feeding through the Document Feeder, ‘Document Jam’ displays and the Document Jam LED on the Status Map flashes.

Details for clearing the three areas of the Document Feeder are given below.

Input Misfeed

1	¾ Open the Document Feeder top
	¾ Open the Document Feeder top
	cover.

Xerox WorkCentre 4118 User Guide

Page 10-3

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Xerox 32N00467 manual Fault Clearance, Document Jams, Input Misfeed, Troubleshooting

Contents

User Guide WorkCentre32N00467 2006 by Xerox Corporation. All rights reserved Prepared and Translated by XeroxGKLS European Operations Bessemer Road Welwyn Garden City Hertfordshire AL7 1BU ENGLAND1 Welcome Table of Contents2 Getting Started 4 in 1 Control panel 3 Copy4 Paper and Other Media 5 Fax 4 in 1 onlyPrint Machine Administration7 Scan 4 in 1 only 10-1 9 Maintenance10 Troubleshooting 11 SpecificationsGeneral Specifications 12 IndexFax Specifications Scanner and Copier SpecificationsXerox WorkCentre 4118 User Guide Page¾ Environmental Compliance ¾ Illegal Copies ¾ Customer Support ¾ Safety Notes ¾ Regulatory Information1 Welcome ¾ Introduction ¾ About This Guide ¾ Related Information SourcesWelcome IntroductionXerox WorkCentre 4118p Xerox WorkCentreProvides more in-depth specification About This Guidefeature mode or key featureWelcome This User Guide The Quick Use Guide The Quick Install SheetsThe System Administration Guide Related Information SourcesXerox Canada Welcome Center Customer SupportWelcome Xerox US Welcome CenterWelcome Safety NotesWarning Markings Electrical SupplyCleaning Your Product Electrical Safety InformationOperator Accessible Areas MaintenanceWelcome Operational Safety InformationDisconnect Device Do TheseWelcome Maintenance InformationOzone Safety Information Do Not Do TheseUnited States, Canada, Europe, Australia/New Zealand Laser Safety InformationConsumables Radio Frequency EmissionsSTANDARD Product Safety CertificationWelcome AGENCYWelcome Regulatory InformationFAX Function CE MarkData Coupler Information WelcomeWelcome CANADAWelcome EUROPERadio Equipment & Telecommunications Terminal Equipment Directive Welcome Environmental ComplianceCanada EuropeWelcome Illegal CopiesWelcome Canada¾ Passports. Foreign Passports may be photographed Welcome Other countriesProfessional/Business Environment Product Recycling and DisposalEuropean Union Domestic/Household EnvironmentXerox WorkCentre 4118 User Guide North AmericaOther Countries WelcomePage WelcomeXerox WorkCentre 4118 User Guide 2 Getting Started ¾ Unpacking ¾ Machine Overview ¾ Installing Drum and Toner Cartridges¾ Making Connections ¾ Powering On the Machine ¾ Loading Paper ¾ Machine Setup ¾ Installing SoftwareGetting Started UnpackingXerox WorkCentre 4118 User Guide CD ContentsUser Guide CD Getting StartedNuance CD Drivers CDGetting Started Nuance CD CD InstallationUser Guide CD Drivers CDModels and Options Machine OverviewGetting Started Front View Component LocationGetting Started Getting Started Rear ViewDocument Feeder Connector Telephone Connections AC Power Cord Connector Power Switch Parallel Connector USB ConnectorGetting Started Control Panel Overview2 in 1 Control panel 4 in 1 Control panel5 Original Type Used to select the type of original being scanned Getting StartedGetting Started¾ Open the front cover Installing Drum and Toner CartridgesGetting Started ¾ Pull the release latch to open the¾ Remove the starter toner cartridge from its bag Getting StartedGetting Started Making Connections1 Document Feeder 2 Telephone Line WorkCentre 4118, 4 in 1 onlyXerox WorkCentre 4118 User Guide 3 USB or Parallel Port CableCAUTION Shut down the computer before connecting the cable Getting StartedThe power cord must be plugged into a grounded power socket Powering On the Machine¾ Connect the AC Power Cord to the machine and a power outletGuide Loading PaperGetting Started Rear¾ Do not fill above the Maximum Fill Line Getting Started¾ Fan the paper and insert it into the tray Corner snubbersDo not allow the guide to press against the edge of the paper tightly Getting StartedGetting Started Machine SetupStatus Getting Started Machine Setup OptionsName Startedor Off FastStarted Enter the current date and time using theNumeric Keypad. Use Clock Mode to set If the Fax Setup option Auto Reduction is set toPrograms for Windows Installing SoftwareInstalling Drivers System RequirementsStarted Installing Drivers in WindowsMacintosh LinuxGetting Started ¾ Choose the components you want to install and then click NextClick Next to install your selections 6 ¾ When the setup has completed click FinishPage Getting StartedPage ¾ Choose the components you want to install and then click Next¾ Click Finish. The driver installation is now complete Getting Startedfor the WorkCentre Getting StartedWorkCentre Getting Started Click Next when prompted then click Finish¾ Choose Yes to print a test page and click Finish Getting StartedGetting Started Test Print or ScanTest Print Test ScanDigital copying is available as standard on the Xerox WorkCentre ¾ Copying Procedure ¾ Basic Copy Features ¾ Special Copy Features¾ Compatible Features 3 CopyCopy Copying Procedure1 Select Copy Mode 2 Select the Paper SupplyDocument Feeder optional on the 2 in 3 Load the OriginalsCopy ¾ Lower the Document Feeder or Document Cover Select the Copy FeaturesDocument Glass Copy¾ If the Document Glass is used Enter the QuantityPress Start CopyReduce/Enlarge from Basic Copy FeaturesFeature Description Copysided copies are required ¾ Continue the procedure until all the originals haveCopy Auto Fit displaysPaper Supply CopyOriginal Type Color OriginalFeature Description Special Copy FeaturesCopy Margin Shift z Use to ’clean up’Copy Edge EraseAuto Suppress Suppress featureCopy Book CopyCreate Booklet Booklet featureCopy TransparenciesCopy Compatible FeaturesXerox WorkCentre 4118 User Guide Page CopyXerox WorkCentre 4118 User Guide Page ¾ Loading Paper ¾ Setting the Paper Size ¾ Media Specifications4 Paper and Other Media Xerox WorkCentre4118 User GuidePaper and Other Media Using the Paper TraysPreparing Paper for Loading Loading the Paper TraysPaper and Other Media positioned under the snubbers Paper and Other MediaPaper and Other Media Using the Bypass TrayPaper and Other Media Loading the Bypass TrayPaper Support Bypass Tray Xerox WorkCentre4118 User Guide Paper and Other MediaBypass Tray is lit on the Status Map ¾ To select the Bypass Tray, pressPaper and Other Media Setting the Paper SizeMedia Sizes and Types Media SpecificationsPaper and Other Media ¾ Use only well-constructed envelopes with sharp, well creased folds Paper and Other Media¾ Ensure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause damage to machine components Paper and Other MediaPage Paper and Other MediaXerox WorkCentre4118 User Guide 5 Fax 4 in 1 only ¾ Faxing Procedure ¾ Dialing Methods ¾ Basic Fax Features¾ Special Fax Features ¾ Fax Forwarding ¾ Mailbox Setup ¾ Mailbox Procedures ¾ Fax Setup OptionsFax 4 in 1 only Faxing Procedure1 Load the Originals Document Feeder¾ Lower the Document Feeder Select the Fax keyDocument Glass Fax 4 in 1 onlyFax 4 in 3 Select the Fax Features4 Enter the Fax Number 1 onlyKeys 6 Job StatusPress Start Fax 4 in 1 onlyFax 4 in 1 only Dialing MethodsManual Dialing ¾ Dial the fax number. When the fax tone is heard, press Start to1 only Manual group dialingFeature Description Basic Fax FeaturesFax 4 in 1 only Super Fine resolution 1onlyAlso used when sending a Fax 4 in 1 only Special Fax FeaturesFeature Description ¾ Using the Navigation keys select Fax Features1only Delay FaxMemory Fax TX Poll only1Priority Fax PollingBatch TX 1onlySecure Receive All - forward RX and TX Fax ForwardingFax 4 in 1 only Off - don’t forward RX - forward received TX - forward transmittedSetBullMBX bulletin Mailbox SetupCreate a Mailbox SetConfMBX confidentialFax 4 in 1 only Delete a MailboxTo delete a mailbox Storing Documents in a Mailbox Mailbox ProceduresFax 4 in 1 only ¾ Press the Menu/Exit key Printing Mailbox Contents¾ Using the Navigation Keys select Mailbox and press Enter Fax 4 in 1 only¾ Press the Menu/Exit key Deleting Mailbox Contents¾ Using the Navigation Keys select Mailbox and press Enter Fax 4 in 1 onlyFax 4 in 1 only Polling from a MailboxFax 4 in 1 only Sending to a MailboxChanging the Fax Setup Options Fax Setup OptionsFax 4 in 1 only Fax 4 in 1 only Fax Setup OptionsDRPD Speed Dials Fax 4 in 1 onlyEdit Group Dials Fax 4 in 1 onlyMSG Confirm Receive Mode is set to Ans/Fax onlyUse to activate the machine performing an until you 4 insee DRPD Mode on the bottom line and only1Page Fax 4 in 1 onlyXerox WorkCentre 4118 User Guide Page ¾ Printing a Document ¾ Printer Settings ¾ PCL Driver6 Print Xerox WorkCentre 4118 User GuidePrint Printing a DocumentWindows NT Printer SettingsAccessing Printer Settings Windows 98/MePage Windows XPPrint ¾ Select File Print Properties from within any Windows applicationPrint PCL DriverPrint Layout TabRotate 180 Degrees Use to select whether a banner page is required Paper TabPrint menuPrint Image Options TabPrint Quality Mode Toner Save Modethe fonts which are resident on the printer will be used for the job Output Options TabPrint If this option is selectedMessage Angle Watermark TabPrint Watermark MessagePage About TabPrint Xerox WorkCentre 4118 User GuidePage PrintXerox WorkCentre 4118 User Guide Xerox WorkCentre 4118 User Guide ¾ TWAIN Scanner Program ¾ TWAIN Scanning Procedure¾ Scanning Using the WIA Driver 7 Scan 4 in 1 onlyScan 4 in 1 only TWAIN Scanner ProgramDocument Feeder TWAIN Scanning Procedure1 Open the Image Editing Application 23 Load the Originals¾ Lower the Document Feeder 3 Select the Scan FeaturesDocument Glass Scan 4 in 1 onlyScan 4 in 1 only 4 Select Preview5 Select Scan 6 Save the ImageWIA Scanning Procedure Scanning Using the WIA DriverScan 4 in 1 only Xerox WorkCentre 4118 User Guide Scan 4 in 1 onlyPage Page Scan 4 in 1 onlyXerox WorkCentre 4118 User Guide 8 Machine Administration Reports Machine AdministrationReports Available Xerox WorkCentre 4118 User Guide Printing ReportsMachine Administration ¾ Press the Machine Status keyRunning ControlCentre Installing ControlCentreUsing ControlCentre ControlCentreRetrieves the Firmware Update TabPhonebook Tab 4 in 1 only Machine AdministrationPage Printer TabPCL Button Machine AdministrationPasscode Protection Enable Passcode ProtectionMachine Administration ¾ Enter the new passcode and press Enter Change the PasscodeMachine Administration This will be blank if you have just enabled Passcode ProtectionMachine Administration Clear MemoryClearing the Memory System Data Fax Phone Book Fax RX History Fax TX HistoryCheck the Serial Number Maintenance ToolsMachine Administration The Suppliers Name Notify Toner LowNew Drum Your Customer Number Your Customer Name The Supplier’s Fax NumberBilling Counters Clean DrumMachine Administration Machine Administration Enabling or Disabling Auxiliary AccessPage Machine AdministrationXerox WorkCentre 4118 User Guide Page 9 Maintenance¾ Cleaning ¾ Ordering Supplies ¾ Customer Replaceable Units Xerox WorkCentre 4118 User Guide¾ Open the Document Feeder CleaningCleaning the Document Glass and Constant Velocity Transport CVT Glass MaintenanceOutside Areas of the Machine Control Panel and LCDMaintenance REPLACEABLE UNIT Ordering SuppliesMaintenance CUSTOMERExpected Cartridge Life Toner Save ModeCustomer Replaceable Units Toner CartridgeMaintenance To Re-distribute the Toner¾ The display shows New Toner?, select No and press Enter Maintenance Setting the Product to Send Toner Low InformationXerox WorkCentre 4118 User Guide Replacing the Drum Cartridge Drum CartridgeMaintenance Maintenance lock the lever ¾ Close the front cover and the side cover MaintenanceThe machine returns to Standby mode Reinstall the toner cartridge, thenXerox WorkCentre 4118 User Guide 10 Troubleshooting¾ General ¾ Fault Clearance ¾ Customer Support ¾ LCD Error Messages ¾ Problem and Solutions ChartsGeneral TroubleshootingTroubleshooting Fault ClearanceDocument Jams Input Misfeed¾ Close the Document Feeder top cover Exit MisfeedTroubleshooting Feeder¾ Close the Document Feeder and reload the documents Roller MisfeedTroubleshooting ¾ Open the Document FeederPaper Feed Area Paper JamsTroubleshooting Troubleshooting Paper Exit AreaXerox WorkCentre 4118 User Guide ¾ Turn the Jam Remove Lever back to the original position Troubleshooting¾ Gently pull the paper out through the exit area ¾ Push the Fuser Lever upBypass Tray Jam 2 Sided JamTroubleshooting Xerox Canada Welcome Center TroubleshootingCustomer Support Xerox US Welcome CenterJams” on page LCD Error MessagesTroubleshooting TrayUnit Options” on page 5-22 for more informationthe LSU Laser Scanning On the Machine” starting on page 2-16. If theThe Toner Cartridge has 10-610-6 page“Cleaning the Document Glass and Constant Velocity Transport Problem and Solutions ChartsCopying Problems Troubleshootingthat work. If printing is still not possible, replace Printing ProblemsIf the computer is equipped with an ECP parallel Change the page orientation in the printer setupport, enable this mode of operation. Refer to the Enabling High Speed Printer CommunicationsTroubleshooting Faxing Problems Solution ChartToner Cartridge Check with the party sending the original that the original is a ¾ Media Specifications 11 Specifications¾ Introduction ¾ Printer Specifications ¾ Fax Specifications ¾ Scanner and Copier Specifications ¾ General SpecificationsXerox WorkCentre 4118 User Guide SpecificationsIntroduction PageSpecifications Printer SpecificationsSpecifications Fax SpecificationsSpecifications Scanner and Copier Specifications600 x 300 Document Feeder Specifications General Specifications32 kg Drum and Toner Cartridges included Paper Type Media SpecificationsSpecifications Plain paper, OHP film, Label, Envelope, Card, PostcardB5 means JIS and ISO Transparency film thickness 150 µm SpecificationsPaper Label thickness 140 µm Numerics IndexIndex Index Index Index Index Canada 1-5 US 1-5Index Xerox WorkCentre 4118 User GuideIndex IndexXerox WorkCentre 4118 User Guide