Formatting and printing are halted, Jams | Xerox 4510/4510ps

		D i s p l a y e d C o n t r o l P a n e l M e s s a g e s
Figure 7.2 Control Panel messages (continued)

Message			Description/Action

Ofﬂine	_/_	Printer is ofﬂine, not in menu mode, and without any fault conditions.
		Ofﬂine does not mean the printer is disconnected from the computer. It means
		page formatting and printing are halted.
		ACTION: To put the printer online, press Online
		ACTION: To put the printer online, press Online

Online	___	Printer is online and either processing data or ready to accept print jobs.
		ACTION: None

Open Cover		Printer has a paper jam.
Clear Paper Path		ACTION: Open the cover and remove paper from the paper path. See “Paper

		Jams” (page 7-19).

Out of Memory		Current job cannot print because it exceeds available memory.
		See “Printer Settings that Affect Memory” (page 3-67).
		• For PCL, the bottom line displays, Press *
		– Even though Auto Continue (page 3-59) may be On, you will see
		the message below for ten seconds:
		Press *
		– The printer waits ten seconds, then resumes (in effect, pressing
		Enter	for you).
		• For PostScript, it displays	Flushing...
		The page is ejected from the printer. Depending on the cause of the problem, your
		print job may continue or be ended.
		ACTION:
		• Reduce resolution to 300 dpi.
		• Install additional memory. See “Installing a SIMM” (page 5-4).
		• Contact your dealer or Xerox / Rank Xerox.

C h a p t e r 7 : T r o u b l e s h o o t i n g ❖ 7-11

Image 177

Xerox 4510/4510ps manual Formatting and printing are halted, Printer has a paper jam, Jams, Message below for ten seconds

Contents

Xerox 4505/4505ps and 4510/4510ps Desktop Laser Printers USA Table of Contents B l e o f C o n t e n t s Index GlossaryPage Overview Chapter E r v i e w Overview 4510/4510ps only Printer Components Control Panel on the printer. See Using the Control Panel Factory Settings A r i n g t h e P r i n t e r Sharing the Printer M o r y C o n s i d e r a t i o n s Memory Considerations Paper Trays Overview Paper Input Paper Output Paper SpeciﬁcationsLoading Paper A p t e r 2 H a n d l i n g P a p e r Selecting a Paper Source A p t e r 2 H a n d l i n g P a p e r P e r I n p u t Paper Input P e r O u t p u t Paper Output Dimensions WeightPaper Size Dimensions P e r Specification s COM-10 Envelope LegalMonarch Envelope DL Envelope Paper Trays P e r T r a y sMultipurpose MP Tray Standard Paper Tray Paper† Standard TraySheets 250 Legal Optional Tray Paper † Capacity ‡ SheetsFolio 8.5 x 250 Legal 8.5 x Letter 8.5 x Envelope Paper† Capacity‡ Sheets Multipurpose Tray P e r T r a y s Optional Lower Base Loading Paper Loading Standard or Lower Paper TrayA d i n g P a p e r Remove the tray from Printer Load paper in the tray If necessary, adjust Side guide to Correct paper widthMaking sure the paper Is tucked under Insert the paper tray Printer Feeding Multipurpose Paper Tray Adjust the side guides To the desired paper Size Feed paper or Envelopes into the MP Tray Face up Loading Letterhead Pre-printed Drilled, or Label Paper Loading Envelopes PCL Paper Source Alternate Names Printing a L e c t i n g a P a p e r S o u r c e Source Mapping Settings Source Mapping Description SettingStandard Standard Standard-Lower PCL Paper Source Without With Lower BaseMP Tray Lower Source Mapping Examples Example You have a lower base installed. You want to load as much You do not have a lower base installed. You want to print Will automatically switch between the trays according to Mostly on white A4 paper but sometimes on pre-printed A4 2-10. You want to print mostly on white A4 Xerox PCL 5e emulation Windows printer driver also has this Other pages of your document. Neither your software Navigating the Menu System Overview Control Panel FeaturesMain Menu System Language PCL Menu PostScript Menu Reset MenuInterface Menu System Menu Control Panel N t r o l P a n e l F e a t u r e s Control Panel Features Indicator Description Indicator LightsOnline Form Feed Keys ResetKey Description Menu Enter DownChanges to values will be saved unless you ﬁrst press Enter Reset All Reset Printer Reset MenusNavigating the Menu System Language PCL Menu Symbol Description Example Menu System Indicators Press Online to take the printer ofﬂine Setting a Menu Option Message I n M e n u S y s t e m Main Menu System Main Menu hierarchy Language Options LanguageOptions English Equivalent N g u a g e L M e n u PCL Menu PCL Menu hierarchy showing factory settings PCL Menu hierarchy PCL Menu Options Copies Option Setting DescriptionFont Source Internal Font Number Pitch10.00 Interaction of Default Source and Source Mapping Default SourcePoint Size 12.00 See Selecting a Paper Source Source Mapping Paper Size MP Tray SizeOrientation Form Length 64* Europe60* USA Roman-8 Symbol Set Jam Recovery ProtectionOff Printer Settings that Affect Memory page 3-67 for ResolutionTrueRes 600x600 State Saving Protection or ResolutionTemporary fonts and macros are always Cleared at the end of every print job S t S c r i p t M e n u PostScript Menu PostScript Menu Hierarchy 11 PostScript Menu hierarchy showing factory settings Default Tray Copies Default Tray Manual Size Tray SwitchingPostScript Menu Options TrueRes Lower tray when the printer is feeding Tray SwitchingDo not remove either the standard or Paper Manual Size Print Errors Higher resolutions require more printer memory. See Contents of virtual memory will not Down in Page Protection or ResolutionBe saved if there is not enough free Memory Interface Menu Hierarchy Interface MenuToken Ring Menu See T e r f a c e M e n u 13 Interface Menu hierarchy showing factory settings Serial Menu LocalTalk Menu‡ Port Timeout Port EnableParallel Menu Options System Language Lang. Sensing Auto Job End Also see Printer Settings that Affect MemoryAuto Job End should be On if the printer Is on a network Transfer Rate BidirectionalOnly set Bidirectional On if you have a Software application that supports it Serial Menu Options Lang. Sensing When Off, the print job does not end after Enough to exceed the Port TimeoutPort Timeout interval. It could be the Port Timeout 3-67for other ways to correct the problem Baud Rate HandshakeDTR Polarity Host computer data bits setting Data Bits setting must matchHow the parity bit is used in error checking Parity setting must match the host Secs Time interval for determining when to poll the next LocalTalk Menu OptionHas been inactive for this amount of time Ethernet Menu Options Lang. Sensing Frame Type 802.3Correct frame type Token Ring Menu Options Language is used only when the printer cannot When Lang. Sensing page 3-55 is On, SystemIncoming data stream, then switching to Language setting if it fails to sense the language 18 Token Ring Menu options showing factory settings System Menu System Menu HierarchyS t e m M e n u Hex Dump System Menu OptionsChime System Messages Resumes operation after certain system errors if When Auto Continue is Off, the printer does notControl of the resumption of printing after system Two examples are Power Saver Defaults15 min 30 min Test Menu Test Menu HierarchyS t M e n u Function Description Test Menu FunctionsConﬁg. Sheet Demo PCL Font List Have loaded and what Symbol Set page 3-25 you are usingPS Font List Test Print Memory Check Fuser Cleaning Reset Menu Hierarchy Reset Menu FunctionsS e t M e n u Option Description Printer Settings that Affect Memory I n t e r S e t t i n g s t h a t a f f e c t M e m o r yProtection Off PostScript Menu Protection or Resolution setting With Page Protection Off Setting 300 dpi 600 dpiWith Page Protection set PostScript and PCL PostScript and/or PCL 10 MBPage A p t e r 4 U s i n g F o n t s Using Fonts Temporary and Permanent Fonts Scalable font Bitmapped font Where Fonts Reside N t s R e s i d e n t o n t h e P r i n t e r Fonts Resident on the Printer TrueType Fonts Intellifont Fonts N t s R e s i d e n t o n t h e P r i n t e r Adding Fonts PostScriptD i n g F o n t s Font cards for the 4505/4505ps and 4510/4510ps contain PCL Font Cards Fonts within Software Applications L e c t i n g a F o n t Selecting Font W n l o a d i n g F o n t s Temporary and Permanent Fonts W n l o a d i n g F o n t s W n l o a d i n g F o n t s Page A p t e r 5 a d d i n g P r i n t e r O p t i o n s Adding Printer Options Paper trays Sheet lower base with paper tray LocalTalk card Ethernet cardToken Ring card Font card Installing a Install i n g a S I M M4505ps and 4510ps Users Install i n g a S I M M Install i n g a S I M M Thumbscrews are not Removable Plugged Place the controller Board on a ream Paper When removing a Simm Be careful not to damage Insert the new Simm into either Simm slot Press the Simm down until the clips lock it PlaceBe careful not to damage Locking clips located Push the controller Board ﬁrmly into Place Replace the printer Controller board Printer controller board and the chassis If the thumbscrews do not Replace the rear coverEasily turn, reseat Controller board and try Install i n g a S I M M Power on 1 Printer Press OnlinePress Menu Press Enter again to start printing a Conﬁguration Sheet Press Enter Total system memory = nnnn KB Verify the Simm has been correctly installed Font Card Install i n g a F o n t C a r d When installing Pcmcia font cards, printing a PCL Font List A p t e r 6 M a i n t a i n i n g t h e P r i n t e r Maintaining the Printer Maintaining the printer in good operating condition is P l a c i n g t h e E P C a r t r i d g e Replacing the EP Cartridge Press the side latches down to release Open the front cover Remove Multipurpose MP Tray, if installed Please recycle it Remove the old EP Cartridge You may have to pull ﬁrmly Dispose of the tab and tape E E P C a r t r i d g e Close the front cover P l a c i n g t h e E P C a r t r i d g e Fuser On the Control Panel, press OnlineS e r C l e a n i n g C y c l e Wait for the Control Panel to display Press Up or Down until you see Online Ready Adjusting Print Density Select the System Menu see Select Print DensityJ u s t i n g t h e P r i n t D e n s i t y E a n i n g t h e P r i n t e r Cleaning the Printer A n s p o r t i n g t h e P r i n t e r Helpful Hints for Moving the Printer A p t e r 7 Troubleshooting Troubleshooting Critical Before Calling for Service Moderate Serious Serial number Locating Your Printer’s Serial Number Message Description/Action Displayed Control Panel Messages0001† 0040† Comm. Error Power Off & On0101† 1000† Cleaning sheets have been printed Three cleaning sheets are being printedFuser assembly has failed printing cannot resume Action None A p t e r 7 Troubleshooting Service Required InstallEP Cartridge IOT NVM Fail LocalTalk card XNIC-L’TALK has failed and cannot be used DisplayLower tray needs paper Load that size or press Enter MP Tray Lower-StandardMP-Low-Std MP-Lower Reduce resolution to 300 dpi See Printer Settings that Affect MemoryInstall additional memory. See Installing a Simm Formatting and printing are halted Printing Too ComplexPlease Read Last Print List of PostScript fonts page 3-63 is printing Reset Menus has been invoked from the Reset MenuPrinter is online and waiting for data to print Print jobs, temporary fonts, and macros from memory Std. Tray Empty Turn Power OffStd. Tray Out Temp Font/Macro Printer has changed resolution to Printer is exiting power-saver modeMessage clears when the next job prints Being used by the application Message clears when the next job prints Printer has changed resolution to MessageDescription/Action Page P e r J a m s Paper Jams Printer paper path Area inside Printer near the fuser Caution may be hot Clearing Paper Jams from Standard Tray or Lower Base P e r P e r J a m s P e r Clearing Paper Jams from MP tray Printer Operational Problems Problem ActionI n t e r O p e r a t i o n a l P r o b l e m s On printer and try again If garbled data, check Conﬁguration Sheet to conﬁrm thatPrint a PCL Font List See Chapter Print another PCL Font List Hierarchy I n t Q u a l i t y P r o b l e m s Problem Possible Causes Corrective ActionsLight/faint prints Blank Prints Defective EP cartridge Replace EP cartridge Background/blackPrints Spot deletions Deletions Horizontal line Horizontal dark streaks Vertical dark streaks Defective EP cartridge Replace EP cartridge Ghost images Residual imagePrevious pages is Dealer or Xerox / Rank Xerox Current Fused image Unfused or partiallySkewed prints See Chapter Should fall within plus or minus two Both horizontal and vertical foldsLines Be in your software application Excessively dark TrueRes Smoothing problems Appendix a 4505ps Printer Speciﬁcations Document Services for Printing software diskettes Factory-provided features 2 MB printer memoryOn the 4505ps printer PostScript option 4510ps Printer Speciﬁcations 1 0 a n d 4 5 1 0 p s P r i n t e r Specification sUp to 20,000 prints 35.2 x 39.4 x 25.4 cm On the 4510ps printer All paper sizes Printer Language Paper Size Printable Area Width LengthPostScript X 11 Letter Cable Speciﬁcations B l e Specification s ACK Signal Signal Name Source Function Pin # Init Host RS-232C Serial Interface Ccitt Settings are for 8 bit data with 1 stop bit and parity none Figure A.4 Pin assignment for RS-232C Signal Name Pin # RS-232C Direction Function RS-422A Serial Interface Ccitt Signal Name Pin # RS-422A Direction Function Null Modem Network Interface Figure A.6 Null Modem wiring Appendix B Page Graphics are printed on the page. Figure B.1 lists the PCL Function Parameter Command Decimal Value Hexadecimal ValueLength and Size L P r i n t e r C o m m a n d s Reverse Landscape Perforation Skip Mode Margins and Text LengthHorizontal Column Spacing Cursor Positioning End-of-Line Termination Math-8 027 040 056 Ventura Math 027 040 054 Primary Height # Points 027 040 115 # ... # 28 73 # ... # Spacing Stroke Weight Primary Typeface Family Font Default UnderlineTransparent Print C2S 027 042 099 050 2A 63 32 Soft Symbol Set Management / Creation Raster Graphics Graphics Imaging Print Model Rectangle Dimensions USER-DEFINED Pattern / Management Creation Macros Programming Hints PCL Vector Graphics SWITCHING/SET-UP Picture Frame Context Printer Commands Command Mnemonic ParametersG L / 2 C o n t e x t P r i n t e r C o m m a n d s Polygon Group Character Group White Pen required, 1 for black recommended or 0 forHeight must be less than User Deﬁned Line Type Index ,gap1 . . . gapn Function Symbol Decimal Description Control CodesN t r o l codes Page P e n d i x C I / O P o r t P o l l i n g C-1 Appendix C For the 4505/4505ps printers For the 4510/4510ps printers Auto Job End is OnP e n d i x C I / O P o r t P o l l i n g C-3 Page P e n d i x D O r d e r i n g I n f o r m a t i o n D-1 Appendix D Printer Options Option/Part No Description CommentsPrinter Memory Simm Printer Memory option, above Font CardsP e n d i x D O r d e r i n g I n f o r m a t i o n D-3 Network Interfaces P e n d i x D O r d e r i n g I n f o r m a t i o n D-5 Paper Trays Lower Base Base attaches to the bottom4505/4505ps and 4510/4510ps Type/Part No Description Comments Additional Order ItemsEP Cartridge Cables Software Diskettes Services for Printing GuideFor more information on Xerox Software drivers and utilities for P e n d i x D O r d e r i n g I n f o r m a t i o n D-9 User Documentation P e n d i x D O r d e r i n g I n f o r m a t i o n D-11 Page Appendix E P e n d i x E E n v i r o n m e n t a l Specification s E-1 Acoustic Noise Figures maximums Xerox Commitment to Environmental Quality Class B P e n d i x E E n v i r o n m e n t a l Specification s E-3 Operational Safety P e n d i x E E n v i r o n m e n t a l Specification s E-5 Luokan 1 Laserlaite Klass 1 Laser Apparat Varoitus Laser Safety Finland Sweden O s s a r y GL-1 GlossaryPage O s s a r y GL-3 Downloaded fonts See DownloadingPage O s s a r y GL-5 Page O s s a r y GL-7 Manual tray See MP trayPage O s s a r y GL-9 Printer description See Description Printer reset See Reset O s s a r y GL-11 Page O s s a r y GL-13 Page D e x Index Emulation, see Lang. Sensing option, State Saving option Adding, see SIMM, Installing Procedure 6-9 to Options 3-41 to Lower tray 2-14 to Options 3-32 to PCL Menu 3-15 to Options 3-18 to Test Menu 3-61 to Functions 3-62 to System Menu 3-57 to 3-60 Options 3-58 to Toner, see EP cartridge Options 3-54 to