A p t e r 7 Troubleshooting | Xerox 4510/4510ps, 4505/4505ps

Chapter 7

Troubleshooting

Overview	7-2
Before Calling for Service 7-2
Locating Your Printer’s Serial Number	7-4
Displayed Control Panel Messages	7-5
Paper Jams	7-19

Clearing Paper Jams from the Standard Tray or Lower Base 7-21

Clearing Paper Jams from the MP tray 7-25

Printer Operational Problems	7-26
Print Quality Problems	7-29

C h a p t e r 7 : T r o u b l e s h o o t i n g ❖ 7-1

Image 167

Xerox 4510/4510ps, 4505/4505ps manual A p t e r 7 Troubleshooting

Contents

Xerox 4505/4505ps and 4510/4510ps Desktop Laser Printers USA Table of Contents B l e o f C o n t e n t s Index GlossaryPage Overview Chapter E r v i e w Overview 4510/4510ps only Printer Components Control Panel on the printer. See Using the Control Panel Factory Settings A r i n g t h e P r i n t e r Sharing the Printer M o r y C o n s i d e r a t i o n s Memory Considerations A p t e r 2 H a n d l i n g P a p e r Overview Paper Input Paper Output Paper SpeciﬁcationsPaper Trays Loading Paper Selecting a Paper Source A p t e r 2 H a n d l i n g P a p e r P e r I n p u t Paper Input P e r O u t p u t Paper Output P e r Specification s WeightDimensions Paper Size Dimensions DL Envelope LegalCOM-10 Envelope Monarch Envelope Multipurpose MP Tray Standard Paper Tray Paper TraysP e r T r a y s 250 Standard TrayPaper† Sheets Envelope Optional Tray Paper † Capacity ‡ SheetsLegal Folio 8.5 x 250 Legal 8.5 x Letter 8.5 x Paper† Capacity‡ Sheets Multipurpose Tray P e r T r a y s Optional Lower Base A d i n g P a p e r Loading PaperLoading Standard or Lower Paper Tray Remove the tray from Printer Is tucked under If necessary, adjust Side guide to Correct paper widthLoad paper in the tray Making sure the paper Insert the paper tray Printer Feeding Multipurpose Paper Tray Adjust the side guides To the desired paper Size Feed paper or Envelopes into the MP Tray Face up Loading Letterhead Pre-printed Drilled, or Label Paper Loading Envelopes PCL Paper Source Alternate Names Printing a L e c t i n g a P a p e r S o u r c e Standard Source Mapping SettingsSource Mapping Description Setting Lower PCL Paper Source Without With Lower BaseStandard Standard-Lower MP Tray Source Mapping Examples Example You have a lower base installed. You want to load as much You do not have a lower base installed. You want to print Will automatically switch between the trays according to Mostly on white A4 paper but sometimes on pre-printed A4 2-10. You want to print mostly on white A4 Xerox PCL 5e emulation Windows printer driver also has this Other pages of your document. Neither your software PCL Menu Overview Control Panel FeaturesNavigating the Menu System Main Menu System Language System Menu Reset MenuPostScript Menu Interface Menu Control Panel N t r o l P a n e l F e a t u r e s Control Panel Features Form Feed Indicator LightsIndicator Description Online Menu ResetKeys Key Description Changes to values will be saved unless you ﬁrst press Enter EnterDown Language PCL Menu Reset Printer Reset MenusReset All Navigating the Menu System Symbol Description Example Menu System Indicators Press Online to take the printer ofﬂine Setting a Menu Option Message I n M e n u S y s t e m Main Menu System Main Menu hierarchy N g u a g e LanguageLanguage Options Options English Equivalent L M e n u PCL Menu PCL Menu hierarchy showing factory settings PCL Menu hierarchy PCL Menu Options Internal Option Setting DescriptionCopies Font Source 10.00 Font NumberPitch 12.00 Default SourceInteraction of Default Source and Source Mapping Point Size See Selecting a Paper Source Source Mapping Orientation Paper SizeMP Tray Size 60* USA Form Length64* Europe Roman-8 Symbol Set Off Jam RecoveryProtection 600x600 ResolutionPrinter Settings that Affect Memory page 3-67 for TrueRes Cleared at the end of every print job Protection or ResolutionState Saving Temporary fonts and macros are always S t S c r i p t M e n u PostScript Menu PostScript Menu Hierarchy 11 PostScript Menu hierarchy showing factory settings TrueRes Copies Default Tray Manual Size Tray SwitchingDefault Tray PostScript Menu Options Paper Tray SwitchingLower tray when the printer is feeding Do not remove either the standard or Manual Size Print Errors Higher resolutions require more printer memory. See Memory Down in Page Protection or ResolutionContents of virtual memory will not Be saved if there is not enough free T e r f a c e M e n u Interface MenuInterface Menu Hierarchy Token Ring Menu See 13 Interface Menu hierarchy showing factory settings Serial Menu LocalTalk Menu‡ System Language Port EnablePort Timeout Parallel Menu Options Lang. Sensing Is on a network Also see Printer Settings that Affect MemoryAuto Job End Auto Job End should be On if the printer Software application that supports it BidirectionalTransfer Rate Only set Bidirectional On if you have a Serial Menu Options Lang. Sensing 3-67for other ways to correct the problem Enough to exceed the Port TimeoutWhen Off, the print job does not end after Port Timeout interval. It could be the Port Timeout DTR Polarity Baud RateHandshake Parity setting must match the host Data Bits setting must matchHost computer data bits setting How the parity bit is used in error checking Has been inactive for this amount of time Secs Time interval for determining when to poll the nextLocalTalk Menu Option Ethernet Menu Options Lang. Sensing Correct frame type Frame Type802.3 Token Ring Menu Options Language setting if it fails to sense the language When Lang. Sensing page 3-55 is On, SystemLanguage is used only when the printer cannot Incoming data stream, then switching to 18 Token Ring Menu options showing factory settings S t e m M e n u System MenuSystem Menu Hierarchy System Messages System Menu OptionsHex Dump Chime Two examples are When Auto Continue is Off, the printer does notResumes operation after certain system errors if Control of the resumption of printing after system 30 min DefaultsPower Saver 15 min S t M e n u Test MenuTest Menu Hierarchy Demo Test Menu FunctionsFunction Description Conﬁg. Sheet Test Print Have loaded and what Symbol Set page 3-25 you are usingPCL Font List PS Font List Memory Check Fuser Cleaning S e t M e n u Reset Menu HierarchyReset Menu Functions Option Description Protection Off Printer Settings that Affect MemoryI n t e r S e t t i n g s t h a t a f f e c t M e m o r y PostScript Menu Protection or Resolution setting PostScript and PCL PostScript and/or PCL 10 MB Setting 300 dpi 600 dpiWith Page Protection Off With Page Protection setPage A p t e r 4 U s i n g F o n t s Using Fonts Temporary and Permanent Fonts Scalable font Bitmapped font Where Fonts Reside N t s R e s i d e n t o n t h e P r i n t e r Fonts Resident on the Printer TrueType Fonts Intellifont Fonts N t s R e s i d e n t o n t h e P r i n t e r D i n g F o n t s Adding FontsPostScript Font cards for the 4505/4505ps and 4510/4510ps contain PCL Font Cards Fonts within Software Applications L e c t i n g a F o n t Selecting Font W n l o a d i n g F o n t s Temporary and Permanent Fonts W n l o a d i n g F o n t s W n l o a d i n g F o n t s Page A p t e r 5 a d d i n g P r i n t e r O p t i o n s Adding Printer Options Paper trays Sheet lower base with paper tray Font card Ethernet cardLocalTalk card Token Ring card 4505ps and 4510ps Users Installing aInstall i n g a S I M M Install i n g a S I M M Install i n g a S I M M Thumbscrews are not Removable Plugged Place the controller Board on a ream Paper When removing a Simm Be careful not to damage Be careful not to damage Locking clips located Insert the new Simm into either Simm slotPress the Simm down until the clips lock it Place Push the controller Board ﬁrmly into Place Replace the printer Controller board Printer controller board and the chassis Controller board and try Replace the rear coverIf the thumbscrews do not Easily turn, reseat Install i n g a S I M M Press Menu Power on 1 PrinterPress Online Press Enter again to start printing a Conﬁguration Sheet Press Enter Total system memory = nnnn KB Verify the Simm has been correctly installed Font Card Install i n g a F o n t C a r d When installing Pcmcia font cards, printing a PCL Font List A p t e r 6 M a i n t a i n i n g t h e P r i n t e r Maintaining the Printer Maintaining the printer in good operating condition is P l a c i n g t h e E P C a r t r i d g e Replacing the EP Cartridge Press the side latches down to release Open the front cover Remove Multipurpose MP Tray, if installed Please recycle it Remove the old EP Cartridge You may have to pull ﬁrmly Dispose of the tab and tape E E P C a r t r i d g e Close the front cover P l a c i n g t h e E P C a r t r i d g e S e r C l e a n i n g C y c l e FuserOn the Control Panel, press Online Wait for the Control Panel to display Press Up or Down until you see Online Ready J u s t i n g t h e P r i n t D e n s i t y Adjusting Print DensitySelect the System Menu see Select Print Density E a n i n g t h e P r i n t e r Cleaning the Printer A n s p o r t i n g t h e P r i n t e r Helpful Hints for Moving the Printer A p t e r 7 Troubleshooting Troubleshooting Critical Before Calling for Service Moderate Serious Serial number Locating Your Printer’s Serial Number 0040† Displayed Control Panel MessagesMessage Description/Action 0001† 1000† Power Off & OnComm. Error 0101† Action None A p t e r 7 Troubleshooting Three cleaning sheets are being printedCleaning sheets have been printed Fuser assembly has failed printing cannot resume IOT NVM Fail InstallService Required EP Cartridge Load that size or press Enter DisplayLocalTalk card XNIC-L’TALK has failed and cannot be used Lower tray needs paper MP-Lower Lower-StandardMP Tray MP-Low-Std Formatting and printing are halted See Printer Settings that Affect MemoryReduce resolution to 300 dpi Install additional memory. See Installing a Simm Last Print Too ComplexPrinting Please Read Print jobs, temporary fonts, and macros from memory Reset Menus has been invoked from the Reset MenuList of PostScript fonts page 3-63 is printing Printer is online and waiting for data to print Temp Font/Macro Turn Power OffStd. Tray Empty Std. Tray Out Being used by the application Printer is exiting power-saver modePrinter has changed resolution to Message clears when the next job prints Message clears when the next job prints Printer has changed resolution to MessageDescription/Action Page P e r J a m s Paper Jams Printer paper path Area inside Printer near the fuser Caution may be hot Clearing Paper Jams from Standard Tray or Lower Base P e r P e r J a m s P e r Clearing Paper Jams from MP tray I n t e r O p e r a t i o n a l P r o b l e m s Printer Operational ProblemsProblem Action Print another PCL Font List If garbled data, check Conﬁguration Sheet to conﬁrm thatOn printer and try again Print a PCL Font List See Chapter Hierarchy Blank Prints Problem Possible Causes Corrective ActionsI n t Q u a l i t y P r o b l e m s Light/faint prints Spot deletions Background/blackDefective EP cartridge Replace EP cartridge Prints Deletions Horizontal line Horizontal dark streaks Vertical dark streaks Current Residual imageDefective EP cartridge Replace EP cartridge Ghost images Previous pages is Dealer or Xerox / Rank Xerox See Chapter Unfused or partiallyFused image Skewed prints Be in your software application Both horizontal and vertical foldsShould fall within plus or minus two Lines Excessively dark TrueRes Smoothing problems Appendix a 4505ps Printer Speciﬁcations PostScript option Factory-provided features 2 MB printer memoryDocument Services for Printing software diskettes On the 4505ps printer 35.2 x 39.4 x 25.4 cm 1 0 a n d 4 5 1 0 p s P r i n t e r Specification s4510ps Printer Speciﬁcations Up to 20,000 prints On the 4510ps printer X 11 Letter Printer Language Paper Size Printable Area Width LengthAll paper sizes PostScript Cable Speciﬁcations B l e Specification s ACK Signal Signal Name Source Function Pin # Init Host RS-232C Serial Interface Ccitt Settings are for 8 bit data with 1 stop bit and parity none Figure A.4 Pin assignment for RS-232C Signal Name Pin # RS-232C Direction Function RS-422A Serial Interface Ccitt Signal Name Pin # RS-422A Direction Function Null Modem Network Interface Figure A.6 Null Modem wiring Appendix B Page L P r i n t e r C o m m a n d s Function Parameter Command Decimal Value Hexadecimal ValueGraphics are printed on the page. Figure B.1 lists the PCL Length and Size Reverse Landscape Horizontal Column Spacing Perforation Skip ModeMargins and Text Length Cursor Positioning End-of-Line Termination Math-8 027 040 056 Ventura Math 027 040 054 Primary Height # Points 027 040 115 # ... # 28 73 # ... # Spacing Stroke Weight Primary Typeface Family Transparent Print Font DefaultUnderline C2S 027 042 099 050 2A 63 32 Soft Symbol Set Management / Creation Raster Graphics Graphics Imaging Print Model Rectangle Dimensions USER-DEFINED Pattern / Management Creation Macros Programming Hints PCL Vector Graphics SWITCHING/SET-UP Picture Frame G L / 2 C o n t e x t P r i n t e r C o m m a n d s Context Printer CommandsCommand Mnemonic Parameters Polygon Group Character Group User Deﬁned Line Type Index ,gap1 . . . gapn Pen required, 1 for black recommended or 0 forWhite Height must be less than N t r o l codes Function Symbol Decimal DescriptionControl Codes Page P e n d i x C I / O P o r t P o l l i n g C-1 Appendix C For the 4505/4505ps printers P e n d i x C I / O P o r t P o l l i n g C-3 For the 4510/4510ps printersAuto Job End is On Page P e n d i x D O r d e r i n g I n f o r m a t i o n D-1 Appendix D Printer Memory Simm Printer OptionsOption/Part No Description Comments P e n d i x D O r d e r i n g I n f o r m a t i o n D-3 Printer Memory option, aboveFont Cards Network Interfaces P e n d i x D O r d e r i n g I n f o r m a t i o n D-5 Paper Trays 4505/4505ps and 4510/4510ps Lower BaseBase attaches to the bottom Cables Additional Order ItemsType/Part No Description Comments EP Cartridge Software drivers and utilities for Services for Printing GuideSoftware Diskettes For more information on Xerox P e n d i x D O r d e r i n g I n f o r m a t i o n D-9 User Documentation P e n d i x D O r d e r i n g I n f o r m a t i o n D-11 Page Appendix E P e n d i x E E n v i r o n m e n t a l Specification s E-1 Acoustic Noise Figures maximums Xerox Commitment to Environmental Quality Class B P e n d i x E E n v i r o n m e n t a l Specification s E-3 Operational Safety P e n d i x E E n v i r o n m e n t a l Specification s E-5 Luokan 1 Laserlaite Klass 1 Laser Apparat Varoitus Laser Safety Finland Sweden O s s a r y GL-1 GlossaryPage O s s a r y GL-3 Downloaded fonts See DownloadingPage O s s a r y GL-5 Page O s s a r y GL-7 Manual tray See MP trayPage O s s a r y GL-9 Printer description See Description Printer reset See Reset O s s a r y GL-11 Page O s s a r y GL-13 Page D e x Index Emulation, see Lang. Sensing option, State Saving option Adding, see SIMM, Installing Procedure 6-9 to Options 3-41 to Lower tray 2-14 to Options 3-32 to PCL Menu 3-15 to Options 3-18 to Test Menu 3-61 to Functions 3-62 to System Menu 3-57 to 3-60 Options 3-58 to Toner, see EP cartridge Options 3-54 to