P r i n t e r O p e r a t i o n a l P r o b l e m s

Figure 7.4 Printer Operational Problems (continued)

Problem

 

Action

 

 

 

The text printed is a

1.

Make certain that the software application you are using to create your job is

listing of the PostScript

 

configured properly. Refer to your software documentation.

commands instead of

2.

If Language Sensing is set to OFF, make certain that the System Language

the PostScript job

 

setting for the port you are using is set to PostScript. See the “Interface Menu

 

 

 

 

Hierarchy” (page 3-37).

 

3.

If Language Sensing is set to ON, the job sent to the printer might have

 

 

included an incorrect header and therefore not have indicated that a

 

 

PostScript Job was being sent.

 

 

• Set System Language to PostScript in the appropriate Interface Menu (i.e.

 

 

Parallel, Serial, etc.) and try sending the job again.

 

 

• Check your software to make sure the PostScript header file is being sent

 

 

to the printer.

 

 

 

A legal document prints

1.

Set Page Protection to Legal. If page is still being clipped, more memory needs

but the edges are cut off

 

to be installed.

 

 

 

A PostScript job fails to

1.

Check the configuration and be certain the proper emulation is selected; also

print

 

check the configuration of your printer driver configuration.

 

2.

If Language Sensing is set to ON, set System Language to PostScript in the

 

 

appropriate Interface Menu (i.e. Parallel, Serial, etc.) and resend the job.

 

3.

Set Print Errors to ON and resend job.

 

 

• If error page prints, this means that there is a problem in the PostScript

 

 

coding. Correct the coding problem and resend the job.

 

 

• If job does not print and no error page was printed, set Page Protection

 

 

to OFF.

 

 

• If job still does not print, this job may require additional memory.

 

 

 

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