Accounting and Billing, Troubleshooting | Xerox 701P40211 instruction

TABLE OF CONTENTS

				Non Resident Fonts	7-6
				Font substitution	7-7

8.	Accounting and Billing				8-1

		Accounting			8-1

			Auto exporting accounting log		8-1

			Accounting exported values		8-1

			Accounting file fields		8-2

		Billing			8-9

			Billable Events		8-9

			Billing Meters		8-10

9.	Troubleshooting				9-1

		Calling for service			9-1

		Declared faults			9-1

			Printer fault		9-2

			Job fault		9-2

		Undeclared faults			9-2

			Client problems		9-3

				Windows problems	9-3

				Macintosh problems	9-3

				DigiPath problems	9-4

				GUI problems	9-4

				Print Quality problems	9-5

				Font problems	9-5

				Inoperable system problems	9-6

				Job flow problems	9-6

				Job Integrity problems	9-8

				PDL problems	9-8

				PostScript problems	9-8

				TIFF problems	9-9

				PDF problems	9-9

			Restore password		9-10

iv	SYSTEM GUIDE

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Xerox 701P40211 manual Accounting and Billing, Troubleshooting

Contents

Xerox Document Services Platform Series USA Table of Contents Table of Contents Printing FinishingFonts Troubleshooting Accounting and Billing Hints and Tips Table of Contents Table of Contents System Guide Viii Contents IntroductionAbout this guide Conventions Customer Support Gateway Configuration Internet Services Http Gateway Configuration IPP Gateway Configuration Type cd /opt/XRXnps/XRXippGateway Simple Network Management Protocol Snmp Configuration Administrator must enable Snmp in License Manager Configuration variables Snmpdebuglog Printer and job messages Snmp MIB Support Gateway Configuration System Guide NDS Setup Type cd /opt/XRXnps/XRXnwqsgw/bin Gateway Configuration System Guide Common Controller Backup and Restore Backup Restore Backing up a System Type restore Restoring a System Security and Network Setup Access and Security Overview of Security Changing the logon level User Password changes Roles and responsibilitiesXerox responsibility Security Setup DocuSP 3.7 security changes Using the High security setting Security and Network Setup System Guide User and File-level changes User level OS and host information hidden Multicast routing disabledSolaris file permissions secured Sendmail daemon secured DocuSP router capabilities disabled Network parameters secured Executable stacks disabledRemote CDE login disabled NFS port monitor restricted Xdss script components Configure-xdss scriptDigiPath and Decomposition Services Disabling LP Anonymous Printing Enable-ftp and disable-ftp scripts Remote shell internet serviceDisable-security and enable-security scripts User Account Management Print command line client from remote systems Configure for xrxusr Other security tips Document and backup Sample of inetd.conf fileOnline help for security # Syntax for TLI-based Internet services # only on machines acting as boot servers Orstream or dgram #rexd/1 tli rpc/tcp wait root /usr/sbin/ rpc.rexd rpc.rexd Quick reference How Do I? Answer How Do I? Answer Controller settings for limited Fifo scheduling/printing PrintingFirst In/First Out Fifo Printing Enable/Disable Fifo Job Scheduling ‘Enabling Fifo Job Scheduling’ Enabled Disabled ‘No Change Made’ Ascii and PCL Printing Utility Impact on DocuSP printersSetpclcontrol Utility Set lp/lprcopycount utility Socket Gateway Configuration Utility setVPSoption # ./setVPSoption -2NONVPS Tiff files Tiff orientationPerformance considerations Compression Resolution UnitsSupported Tiff tags T4 Option Strip Byte Counts and Strip Offsets Micr EnablementY Resolution Tile Width, Tile Length, Tile Offsets, Tile Byte Counts Using Vipp Paper Trays Printing hints Printing System Guide Common Controller Finishing Subset FinishingDocuTech Creating jobs to use subset finishing Subset Offset Page Level Jog PCL Offset/Separator/Subset Finishing command PCL Paper Source Command Mixed StackingLarge Capacity ESC&15H Envelope Feed ESC&16H Additional finishing information Finishing System Guide Common Controller How to choose fonts FontsFonts Font download option Resident FontsPostScript Resident Fonts System GuideFonts FontsSystem Guide PCL resident fonts PCL 5e resident bitmap fonts Non Resident FontsDownloaded fonts Optional or soft fonts Font substitutionPostScript fonts PCL 5e fonts Auto exporting accounting log Accounting and BillingAccounting Accounting exported values Accounting file fields System Guide Accounting and Billing Bytes Processed SecondsRead Skipped Accounting and Billing System Guide Sheets Printed Pages Printed Accounting and Billing System Guide Billing Billable Events Billing Meters Market Region Billing Meters for Region Troubleshooting Calling for serviceDeclared faults Undeclared faults Printer faultJob fault Client problems Windows problemsMacintosh problems DigiPath problems GUI problems Print Quality problems Font problems Inoperable system problems Job flow problemsAt the # prompt, typesync sync halt and press Enter System Guide Troubleshooting Job Integrity problems PDL problemsPostScript problems Tiff problems Restore password Restart DocuSP software without rebooting Productivity and performance problemsProblems when saving a job Systemlog Printing system logsAlljobslog Statuslog Epexceptionlog and epprimarylog Printing the system logs Rebooting and restarting Printing the accounting logType sync sync halt Loading XJDC/Unix Opt/XRXnps/bin/XJDC -option,option... filename Configuring XJDC/Unix Xjdc Hints and Tips Output files BASIC.JSL Troubleshooting System Guide Hints and Tips General Time used to generate the PDL Color SystemsGeneral Comments Time used to transfer PDL Ethernet Time required to print PDLJob submission hints Number of images Gateways Job submission order Job RIP HintsVariable data Image Quality Job Printing Hints Skipped Pitches PCI Channel Interface PWB Trace Capture Procedure Perform a Trace Export the trace file to floppy Index Numerics Index System Guide INDEX-3 Index INDEX-4 System Guide