System Guide | Troubleshooting |
•Is the queue faulted, or is it accepting jobs?
•Did this file or a similar file print on a previously installed version of the system software?
•Will the job print on any other PostScript printers?
•Does the PostScript file distill properly using Acrobat Distiller?
TIFF problems
The following questions may be helpful to ask when trying to isolate a TIFF problem:
•Is the file a true TIFF, or is it a TIFF wrapped in a PostScript wrapper?
•Did the PostScript error page list the error as “Decomposition Task Failed” to indicate that the tags and compression formats of this file are not supported?
•What type of client and application were used to submit the file?
•Can the TIFF image be viewed using any software package?
•Does the error page list errors such as “image mask”, “Xeroximage” or “image” to indicate that the FTP transmission of the file has corrupted the TIFF image data?
•If the file has an orientation problem, has an attempt been made to change the orientation using the Xerox Client Software print command orientation switch?
•What compression format was used to compress the file?
•What dots per inch (dpi) resolution was used or intended for the file?
PDF problems
The following questions may be helpful to ask when trying to isolate a PDF problem:
•Was the PDF created from the original PostScript using the latest version of Adobe’s PDF Distiller?
•Does the original PostScript file print correctly?
•Will all of the pages of the job open with Adobe Acrobat?
•What application and/or PDF software created the PDF file?
Common Controller |
