Xerox 7755, 7765, 7775 manual Troubleshooting Workflow Scanning

Models: 7755 7775 7765

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Scanning

Note: If your printer is locked, you must log in as a system administrator. For details, see Accessing CentreWare IS on page 17.

1.In CentreWare IS, click Properties > Services > Workflow Scanning > Validation Servers.

2.Click Add.

3.Select HTTP or HTTPS.

4.Under Protocol, select the address type. Options are IPv4, IPv6, or Host Name.

5.Type the appropriately formatted address and port number in the Address: Port field. The default port number is 80 for HTTP and 443 for HTTPS.

6.In the Path field, type the path on the server.

Note: The format for a directory path for FTP is /directory/directory, while the format for a directory path for SMB is \directory\directory.

7.Type a Response Timeout between 5 and 100 seconds.

8.Click Apply.

Troubleshooting Workflow Scanning

If you are experiencing problems with Workflow Scanning, verify the following: Notes:

Resolve any mechanical issues before attempting to use Workflow Scanning. For assistance and support, see www.xerox.com/office/WC7755_WC7765_WC7775support.

If your printer is locked, you must log in as a system administrator. For details, see Accessing CentreWare IS on page 17.

1.Verify the printer is installed and functioning on the on the network. See Physical Connection on page 14.

2.Verify that TCP/IP is enabled. Enabling TCP/IP on page 22.

3.Ensure the Network Scanning and Email Feature Enablement Kit is installed and enabled. See your Xerox Sales Representative for details.

4.Ensure Workflow Scanning is enabled. See Configuring Workflow Scanning on page 106.

5.Ensure the Scan File Repository is set up correctly and that the path specified to the repository is correct. See Configuring File Repository Settings on page 106.

6.Ensure the default scanning template is configured. See Configuring the Default Template on page 111.

7.For problems scanning using FTP, verify that FTP is configured properly. See FTP on page 107

8.For problems scanning using NCP, verify the printer has the appropriate user account permissions.

9.For problems scanning using SMB, verify the printer has the appropriate user account permissions.

10.For problems scanning using HTTP(s), verify that a certificate has been installed on the printer. See Secure HTTP (SSL) on page 65 and Digital Certificates on page 62.

See also: For more help, see the Online Support Assistant at

www.xerox.com/office/WC7755_WC7765_WC7775support.

WorkCentre 7755/7765/7775 Multifunction Printer

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System Administrator Guide

 

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Xerox 7755, 7765, 7775 manual Troubleshooting Workflow Scanning