Troubleshooting Network Accounting | Xerox 7775, 7765, 7755 guide

Accounting

7.Touch Save.

8.Touch Save again.

9.On your network accounting server, open the network accounting application.

10.Configure the application to define the destination for retrieval of data as the IP address or the fully qualified domain name of the printer.

Troubleshooting Network Accounting

If you are experiencing problems with Network Accounting, check the following:

1.Verify the printer is installed and functioning on the network. See Initial Setup at the Control Panel on page 15.

2.Verify TCP/IP is enabled. See Enabling TCP/IP on page 22.

3.Verify that enough delay time is set on the DHCP server to allow for normal maintenance shut downs if Dynamic TCP/IP addressing is used. See

4.Verify that the Network Accounting Feature Enablement Kit is installed.

5.Verify communication between the Accounting Server and the printer. Test the communication:

a.At the Network Accounting server, open a Web browser.

b.Type the IP address of your printer, then press Enter or Return.

If the CentreWare Is home page displays, the server is communicating with the printer.

6.Ensure Network Accounting settings are configured. See Network Accounting on page 148.

7.Verify authentication is configured for user access. See Authentication on page 54.

8.Verify that all users have scan and fax drivers installed on their computers. For details, see the User Guide at www.xerox.com/office/WC7755_WC7765_WC7775docs.

See also: For more help, see the Online Support Assistant at

www.xerox.com/office/WC7755_WC7765_WC7775support.

WorkCentre 7755/7765/7775 Multifunction Printer	149
System Administrator Guide

Image 149

Xerox 7775, 7765, 7755 manual Troubleshooting Network Accounting

Contents

Xerox WorkCentre 7755 / 7765 Page Contents Security Printing Scanning Accounting Audit Log Event Identification Numbers Introduction1 Overview Configuration Steps Information Source More InformationPage Initial Setup Physical Connection Installation Wizard Initial Setup at the Control PanelQuick Setup Home Configuration Report Touch Ethernet Physical Media Manually Setting the Printer’s Ethernet Interface SpeedAssigning a Network Address Accessing CentreWare is Initial Setup in CentreWare isChanging the System Administrator Password Locking or Unlocking the Printer Using the Configuration Overview Accessing the Configuration ReportEnabling Services Disabling the Configuration Report at Startup Touch Installed Options Viewing the Status of Services from the Control PanelPage Microsoft Networking on Network Configuration Manually Configuring the Network Address Configuring TCP/IP Settings at the Control PanelEnabling TCP/IP Touch Subnet and Gateway Configuring Dynamic Address Settings Configuring TCP/IP Settings in CentreWare isConfiguring DNS/DDNS Settings Configuring Settings for IPv4 Zero-Configuration Networking Configuring IP Settings for IPv6 Default Dhcp Settings Manual Address Options CentreWare IS, click Properties Connectivity Protocols SLP SLP CentreWare IS, click Properties Connectivity Protocols FTP FTP Editing Snmp v1/v2c Properties Configuring Snmp Settings Snmp Advanced Settings Editing Snmp v3 SettingsAdding IP Trap Destination Addresses CentreWare IS, click Properties Connectivity Protocols Snmp Under Trap Destination Addresses, click Add IPX Address Adding IPX Trap Destination Addresses CentreWare IS, click Properties Connectivity Protocols Ssdp Ssdp Enabling LPR/LPD LPR/LPD Raw TCP/IP Printing Basic SettingsAdvanced Settings Miscellaneous Backchannel DataBanner Page Printing Optional Information Configuring Smtp Server Settings System Administrator Guide CentreWare IS, click Properties Connectivity Protocols Ldap Configuring LDAP/LDAPS Server Settings Defining User Mappings Configuring Contexts for Ldap User Roles Access Setup Configuring Authorization Access by GroupsDevice Access Setup On the Authorization Access page, click the User Roles tab Feature Access Setup Configuring Filters for LdapService Access Setup Under User ID Query Filter, select Enable Custom Filter Under Email Address Book Filter, select Enable Custom Filter POP3 CentreWare IS, click Properties Connectivity Protocols Http Configuring Http SettingsEnabling Http Proxy Server CentreWare IS, click Properties Connectivity Protocols NTP NTP Enabling AppleTalk on the printer AppleTalk Service Advertising Protocol SAP Configuring NetWare SettingsBindery Settings NetWare NetWare Directory Services NDS Microsoft Networking Configuring Microsoft NetworkingConfiguring Wins Enabling WSD WSD Click Apply Security4 Authentication Setting up Access RightsAuthorization Overview Specifying Password Requirements Local AuthenticationUser Information Must contain at least 1 number Setting up Network Authentication Network AuthenticationSetting Up Local Authentication Configuring Authentication Server Settings for SMB Configuring Authentication Server Settings for Ldap Authentication Using a Card Reader SystemConfiguring Authentication Server Settings for NDS Novell Click Configure next to Device User Interface Authentication Manually Configuring Control Panel Authentication Security Controlling Access for All Users Controlling Access to Tools and Features Creating a Self-Signed Certificate Installing a Digital CertificateDigital Certificates Click Upload Certificate Managing Trusted Certificate AuthoritiesCreating a Request Select Save Target As Downloading the Generic Xerox CA Enabling Secure Http SSL Under Secure Http SSL select Enabled if requiredSecure Http SSL Enabling IPsec IPsecManaging Actions Creating a New Action Internet Key Exchange Settings Manual Keying SettingsUnder IPsec Mode, select Transport Mode or Tunnel Mode Security Parameter Index in field Editing or Deleting an Action Managing Host Groups Managing Protocol GroupsCreating a New Protocol Group Editing or Deleting a Protocol Group Editing or Deleting a Host Group Managing Security PoliciesDefining a Security Policy Prioritizing a Security Policy 802.1X Enabling and ConfiguringAt the Control Panel CentreWare is Enable Save to save new password Under Protocol, select Enable Stored Data Encryption Manually Deleting Image Data Overwriting Image DataScheduling Routine Deletion of Image Data Manually Deleting All Image Data Security Creating an IP Filter Rule IP FilteringEditing or Deleting IP Filter Rules CentreWare IS, click Properties Security IP Filtering Arranging the Execution Order of IP Filter Rules Audit Log Click Enabled under Enabling Audit Log on machineEnabling Audit Log Saving an Audit Log Completion Status Page Printing5 Saving and Reprinting Jobs Enabling the Reprint Saved Jobs FeatureSaving and Printing Jobs Saving a Job from Your Computer Creating a New Folder Creating and Managing FoldersManaging Folders Under Folder Operations, click Create New Folder Restoring Saved Jobs Backing up Saved Jobs To restore jobs from an FTP file repository Managing Banner Sheet Printing Options Setting Banner Sheet Identification OptionsManaging Banner Sheet Print Options in CentreWare is Managing Banner Sheet Print Options at the Control Panel User ID Job Name Application Name filename.xxx Touch Service Settings Touch Job Sheets Banner SheetsUser ID johndoe Job Name Application Name filename.xxx User ID Remote Job Name Job # Installing Xsus Xerox Services for Unix Systems XsusLocate the Installation Files UNIX, Linux, and AS/400 Printing Download the Files Perform the Installation ProcedureLaunch Xsus Type tar -xvf filename.tgz then press Return or Enter Printing from a Linux Workstation Installing the Xerox PPD on the WorkstationAdding the Xerox Printer Printing with Cups AS/400 Installing the Wsco and Setting up Print QueuesPage Managing Copy Functions Touch Save Defaults Specifying Default Copy SettingsTouch Copy Service Settings Touch Feature Defaults Changing the Reading Order Edge Erase Presets Creating Copy Feature PresetsImage Shift Presets Touch Edge Erase Presets Touch Reduce/Enlarge Presets Reduce/Enlarge PresetsPage Scanning7 Enabling or Disabling Scan to Mailbox Setting Scan PoliciesScanning to a Folder on the Printer Creating and Editing a Folder Managing Folders and Scanned FilesDeleting Scanned Files Under Scan to Mailbox, click Create Folder CentreWare IS, click Properties Services Scan to Mailbox Managing Folder PasswordsDelete Scan Folders Under Remove folder from device, click Delete Folder Monitoring Capacity Troubleshooting Scan to Email Editing Default Scan SettingsCentreWare IS, click Properties Services Email Defaults Scanning to an Email Address See also See the Online Support Assistant at Configuring File Repository Settings Configuring Workflow ScanningEnable Scan Template Management Workflow Scanning NetWare NCP FTP SMB HTTP/HTTPS Under Script path and filename, click Get Example Scripts CGI Scripts Adding a File Destination Configuring the Default TemplateAdding a Fax Destination Adding Document Management Fields Under Document Management Fields, click Add Configuring Workflow Scanning General SettingsConfiguring Other Default Template Scanning Options Date Time Job ID User ID Setting Scanned Image File Naming ConventionsConfiguring Template Pool Repository Settings Updating the List of Templates at the Control Panel Template Display Settings on the Control PanelConfiguring a Validation Server Troubleshooting Workflow Scanning Scanning to a User’s Home Folder Configuring Scan to HomeSelect Ldap Query Select No Ldap Query 117 Configuring the Printer for the Xerox Scan Utility Fax8 Send and Receive Fax Install WizardEmbedded Fax Setting Fax Defaults Configuring Embedded Fax SettingsSetting Incoming Fax Defaults Send Only Receive Only Enabling or Disabling the Secure Fax Feature Enabling Ring VolumeEnabling or Disabling Junk Fax Prevention Touch Secure Receive Printing or Clearing Secure Faxes Setting Transmission DefaultsSetting Default Output Options Editing a Fax Mailbox Touch Mailbox SetupFax Mailboxes Storing a Fax in a Mailbox Deleting a Fax Mailbox Fax Reports Setting Up Fax ReportsPrinting or Deleting Stored Faxes Mailbox Number Mailbox Passcode Touch Print All Documents Printing a Fax Report Fax PollingDeleting Sent Fax Jobs from Memory Storing a Fax for Remote Polling Printing and Deleting Stored Faxes Remote PollingPolling a Remote Fax Polling a Remote Mailbox Testing the Fax Connection Troubleshooting Embedded FaxDefining Mailbox and Polling Policies Touch Mailbox & Polling Policies Fax Server Fax Configure a Server Fax Filing RepositoryConfiguring a Fax Repository using FTP Configure a Fax Repository using HTTP/HTTPS Configure a Fax Repository using SMB Configure a Fax Repository using Netware Configure Server Fax Default SettingsConfigure a Fax Repository using Smtp Troubleshooting Server Fax General Settings Configuring Default Internet Fax SettingsAdvanced Settings and Layout Adjustment Internet Fax Internet Fax Image Settings Configuring Internet Fax Receive SettingsUnder Internet Fax Image Settings, click Edit Filing Options Internet Fax Addresses Troubleshooting Internet Fax LAN Fax Click Xerox Features from the Copies and Pages menuSending a LAN Fax Adding a Fax Recipient Select Options from the Cover Sheet Image menu Setting up a Cover SheetSetting LAN Fax Options Editing the Phonebook Setting up Phonebook Preferences Click OK on the Paper/Output tab to send your fax Page Accounting9 Creating a Group Account Xerox Standard AccountingEnabling Xerox Standard Accounting Creating a General Account Creating a New User Account and Setting Usage Limits Maximum Usage Limits Resetting Usage LimitsPrinting a Report Click Add Account 147 Network Accounting Enabling and Configuring Network Accounting Troubleshooting Network Accounting Enabling Accounting in an Apple Macintosh Print Driver Enabling Accounting in Print DriversEnabling Accounting in a Windows Print Driver Administrator Tools Monitoring Alerts and Status Setting up Alert NotificationAlerts Email Alerts Low Supply Warning Local UI Alerts Sleep Mode Energy Saving SettingsSleep Mode Options Advanced Sleep Mode Options Setting the Date and Time in CentreWare is Setting the Date and TimeSetting the Date and Time at the Control Panel Touch Device Settings General Date and Time Restarting the Printer from the Control Panel Taking the Printer OfflineRestarting the Printer in CentreWare is Administrator Tools Touch Reset. Notes Enabling SMart eSolutions SMart eSolutions and Billing InformationSMart eSolutions View Usage and Billing Information Maintenance AssistantMeter Assistant Supplies Assistant Billing Information Creating a Clone File CentreWare IS, click Properties General Setup CloningCloning Click I Have a Cloning File Installing a Clone File Internet Fax and Email Address Book Address BooksAddress Book Security Editing the Public Address Book in CentreWare is Editing the Public Address Book as a .csv File Mapping the Address Book Fax Address Book LAN Fax Address Book Font Management Utility Click Start Download Network Logs Customizing Printer Contact Information Manual Click Install SoftwareUpdating the Printer Software Under Refresh Start Time, select Hourly or Daily Auto Upgrade Customization Expansion Installing Custom Services Software Enabling Extensible ServicesEnabling Extensible Service Registration Select Enable next to Extensible Service Registration Auxiliary Interface Kit Page Audit Log Event Identification Numbers Description Audit Log Event Identification Numbers SSL Page Numerics Index FTP IPsec, 66 enabling Linux printing Local authentication, 55 setting up Enabling Service Registration page, 18 services SSL Xsus Zero-configuration networking