Znyx Networks bh5700 manual Before Calling Support

Chapter 18 Before Calling Support

Because of the highly customized configurations that can be applied by customers to their ATCA switch environment, the focus must be on data collection to get a snapshot of the current switch configuration and network traffic activity. If support is needed, it is necessary to gather the following information for further diagnosis before calling support:

1.Get a network diagram showing key devices, VLANs, ports, IP addresses, packet flow, and amount and type of traffic (TCP, UDP, Broadcast, Multicast).

2.MAC addresses are useful as well.

3.Document a repeatable test case to reproduce the problem.

4.Obtain configuration scripts (the S* scripts run from the /etc/rcZ.d directory when the switch first boots).

5.Run /etc/rcZ.d/tools/support_script.sh and capture the output before and after the problem occurs. Navigate to the /etc/rcZ.d/tools directory and run the following script:.

/support_script.sh

NOTE: The support script may take up to 10 minutes to output a report.

6.Copy and paste the output into a .txt file for support personnel.

Ethernet Switch Blade User's Guide release 3.2.2j page 189