Prestige 100L IDSL Router

Chapter 12

Troubleshooting

This chapter covers the potential problems you may run into and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem. Please see our supporting disk for further information.

12.1 Problems Starting Up the Prestige

Table 12-1

Troubleshooting Starting Up Your Prestige

 

 

 

PROBLEM

CORRECTIVE ACTION

 

 

 

None of the LEDs are on when

Check the connection between the AC adapter and the Prestige.

you power on the Prestige

Check the connection between your two routers. When they are

 

 

connected, the LNK and 128K LED should be on if the transfer type

 

is 128K; and the LNK and 64K LED are on if the transfer type is

 

64K.

 

 

Check the IDSL line if it is a single line to connect to a pair of

 

routers.

 

 

Check with the phone company if the IDSL line is connected to their

 

company.

 

 

If the error persists, you may have a hardware problem. In this case,

 

you should contact technical support.

 

 

 

Cannot access the Prestige via

1. Check to see if the Prestige is connected to your computer’s

the console port.

serial port.

 

 

 

 

 

2. Check to see if the

VT100 terminal emulation.

 

communications program is

 

 

9600 bps is the default speed

 

configured correctly. The

 

on leaving the factory. Try other

 

communications software

 

speeds, e.g., 19200, 38400,

 

should be configured as

 

57600, 115200; in case it has

 

follows:

 

been changed.

 

 

 

 

 

 

 

No parity, 8 Data bits, 1 Stop bit,

 

 

no Flow Control.

 

 

 

Troubleshooting

12-1

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ZyXEL Communications Prestige 100L manual Troubleshooting, Problems Starting Up the Prestige, Problem Corrective Action