ZyXEL Communications Prestige 100L manual Troubleshooting, Problems Starting Up the Prestige

Prestige 100L IDSL Router

Chapter 12

Troubleshooting

This chapter covers the potential problems you may run into and the possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem. Please see our supporting disk for further information.

12.1 Problems Starting Up the Prestige

Table 12-1	Troubleshooting Starting Up Your Prestige
PROBLEM	CORRECTIVE ACTION
None of the LEDs are on when	Check the connection between the AC adapter and the Prestige.
you power on the Prestige	Check the connection between your two routers. When they are
	connected, the LNK and 128K LED should be on if the transfer type
	is 128K; and the LNK and 64K LED are on if the transfer type is
	64K.
	Check the IDSL line if it is a single line to connect to a pair of
	routers.
	Check with the phone company if the IDSL line is connected to their
	company.
	If the error persists, you may have a hardware problem. In this case,
	you should contact technical support.
Cannot access the Prestige via	1. Check to see if the Prestige is connected to your computer’s
the console port.	serial port.
	2. Check to see if the	VT100 terminal emulation.
	communications program is
		9600 bps is the default speed
	configured correctly. The
		on leaving the factory. Try other
	communications software
		speeds, e.g., 19200, 38400,
	should be configured as
		57600, 115200; in case it has
	follows:
		been changed.
		No parity, 8 Data bits, 1 Stop bit,
		no Flow Control.

Troubleshooting 12-1