Panasonic KX-FC255AL manual When a function does not work, check here, Initial settings, General

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	11. Help


Display	Cause & Solution
“Memory Full”	L The cordless handset’s phonebook memory is full. Erase unnecessary
	items (page 26).
	L There is no room left in memory to record voice messages. Erase
	unnecessary messages (page 46, 47).

“SMS Full”	L Erase unnecessary messages (page 33).
“You must first	L You must subscribe to Caller ID service. Once you receive caller information
subscribe to Caller ID.”	after subscribing to Caller ID service, this message will not be displayed.

11.3 When a function does not work, check here

If you still have difficulties after following the instructions in this section, reset the unit. Disconnect the power cord and turn OFF the cordless handset. Reconnect the power cord and turn ON the cordless handset.

11.3.1 Initial settings

Problem	Cause & Solution
I cannot hear a dial tone.	L If you used a splitter/coupler to connect the unit, remove the splitter/coupler
	and connect the unit to the wall jack directly. If the unit operates properly,
	check the splitter/coupler.
	L Disconnect the unit from the telephone line and connect a known working
	telephone. If the working telephone operates properly, contact our service
	personnel to have the unit repaired. If the working telephone does not
	operate properly, contact your telephone company.
	L The power cord or telephone line cord is not connected. Check the
	connections.
	L If you have connected the fax machine through a computer modem,
	connect the fax machine directly to a telephone line jack.

The unit does not work.	L Make sure that the cordless handset’s battery is installed correctly (page
	16) and fully charge it (page 18).
	L Check the connections (page 17).

The unit does not ring.	L The night mode feature is turned ON. Turn it OFF (page 24).
	L The ringer volume is turned OFF. Adjust it (page 19).

I cannot make calls.	L You dialled a call restricted number. Remove the number from the call
	restricted list (page 58).

11.3.2 General

Problem	Cause & Solution
The unit displays “PAPER	L You forced the recording paper into the paper tray too strongly. Remove all
JAMMED” even though paper	of the installed paper, and re-install it gently.
is installed.
The unit displays “CHECK	L The paper is inserted halfway. Insert it correctly (page 75) and press {SET}
PAPER” even though paper is	to clear the message.
inserted.
The other party complains	L FAX ONLY mode is set. Tell the other party the number is only used for
they only hear a fax tone and	faxes.
cannot talk.	L Change the receiving mode to TEL mode (page 39) or TAM/FAX mode
	(page 40).

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Contents Compact Plain Paper Fax with Dect Operating InstructionsThank you for purchasing a Panasonic fax machine Things you should keep a recordFor your future reference Page Important information Installation Important safety instructionsBattery Routine care For Best PerformanceLocation and noise EnvironmentDistinctive Ring Operating additional units Multi-unit OperationAccessory information Included accessoriesCharger Operating instructions Button descriptions of the base unit Display descriptions of the cordless handset Button descriptions of the cordless handsetSoft key icons Action Icon Menu icon Menu/featureSMS Short Message Service Menu iconsBase unit Cordless handset OverviewInk film Correct Paper trayIncorrect CorrectSlant Battery installation / replacementRecording paper Handset cordBase unit ConnectionsCharger unit Cordless handset screen saver mode Battery chargeTurning the cordless handset power ON/OFF Adjusting base unit volume Adjusting cordless handset volumeWith the cordless handset Date and timeWith the base unit SET Recall Your logoYour fax number Menu StopMaking phone calls SP-PHONE Redial Answering phone callsMIC SP-PHONE Night mode Using the recall featureRecording a telephone conversation Cordless handset only Storing phonebook items Cordless handset phonebookCategories Editing a stored item Making a phone call using the phonebookChain dial Cordless handset only Base unit phonebookErasing all items One touch dialHow Caller ID is displayed Caller ID serviceViewing and calling back Category features for cordless handset phonebookWith the cordless handset 1 ij i # Symbols and operations for caller informationErasing caller information With the cordless handset 1 i j i#Into the base unit Using SMS Short Message ServiceTurning SMS ON/OFF Into the cordless handset 1 i j i#Registering mailboxes Changing SMS message centre numbersSending a message Receiving a message Guide to SMS settingsPublic i# Settings i# PBX Access No. i # Changing private mailbox settingsStoring the PBX line access number for PBX users only Public i# Settings i# Private Mailbox i #SP-PHONE Stop FAX Start Redial Sending a fax manuallyDocument requirements Sending a fax using Phonebook and one touch dialErasing a stored item from the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Adding a new item into the broadcast memoryUse mostly as a telephone TEL mode Use only as a fax FAX only modeSelecting the way to use your fax machine Receiving a fax manually Auto answer OFF Activating TEL modeSP-PHONE Stop FAX Start Receiving a fax automatically Auto answer on Activating FAX only modeSET i Menu To display the junk fax prohibitor listTo print the junk fax prohibitor list To erase an item from the junk fax prohibitor listUsing with the ring detection feature Making a copy More copying featuresCopy Start Stop Collated pages Uncollated pages Example Making 2 copies of a 4-page original documentTo check the greeting message Press Greeting Check Recording your greeting messageErasing your recorded greeting message MIC Erase Greeting Check Stop Greeting RECTo play back messages Useful features during playbackListening to recorded messages Leaving a message for others or yourselfRecording your greeting message Direct command operationListening to recorded messages Summary of remote operation Remote operation using remote commandsOperating from a remote location Programming for answering machineTo turn on the auto answer setting Key Remote commandRecording a marker message Base unit programming Basic featuresAdvanced features To cancel after programming, press Stop then SET OFF defaultDesired resolution Using 24-hour time entryDarker Letter 92% defaultTo print the stored document Setting friendly #46 86% 72%60s Maximum greeting message time is 60 seconds TAM/FAXSee page 45 for details Other party 100msec. defaultConnecting tone volume cannot be adjusted Work correctly. Consult your PBX supplier for the correctCordless handset programming Cordless handset featuresEnter the current 4-digit base unit PIN. *2 Using the base unit PIN/repeaterBase unit settings menu Sub-menu Feature default setting Change base unit PIN 0000 . *1Display Setup Time settingsCall options Operating additional units Transferring a call/conference IntercomCopying all the phonebook items To the cordless handset using the base unitCopying phonebook items Copying one phonebook itemCharacter entry modes Characters available in each character entry modeWhen the base unit displays the character entry screen Character entryExtended 2 character table O When writing SMS messagesCyrillic character table P Error messages Reports Display Cause & Solution Error messages DisplayPhonebook items from the destination unit and try again Erase unnecessary messages page 46Recording was too short. Try again Try againInitial settings When a function does not work, check hereGeneral Base unit does not function Problem Cause & Solution Redial or Pause onReceiving mode does not Problem Cause & Solution Cordless handset doesRedialled. Redial the number manually Other user to complete the callFax receiving Fax sendingReceiving mode Problem Cause & Solution Blank sheet is ejectedUsing the cordless handset When an extension telephoneAnswering machine CopyingTo the appropriate service. Consult your service provider If a power failure occurs11.3.8 SMS Recording paper jams When the recording paper has jammed in the unitDocument jams When the recording paper was not fed into the unit properlyDo not use paper products, such as paper towels or tissues Thermal head cleaning Reference lists and reports Base unit only SpecificationsMenu SET RF transmission power Approx mW Voice coding ITU-T No Test ChartRecording paper specifications Recording paper size Recording paper weightBroadcast List IndexTAM/FAX Page Page Copyright Sales Department Panasonic Australia Pty. LimitedManufacturer Panasonic Communications Malaysia Sdn. Bhd Global web site