Panasonic KX-FC255AL Problem Cause & Solution Redial or Pause on, Base unit does not function

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11. Help

Problem	Cause & Solution
{REDIAL} or {PAUSE} on the	L If this button is pressed during dialling, a pause will be inserted. If pressed
base unit does not function	immediately after a dial tone is obtained, the last number dialled will be
properly.	redialled.

The receiving mode does not	L The Distinctive Ring is set (feature #31 on page 52).
function properly.

During programming, I	L All or part of the number is the same as another code or ID. Change the
cannot enter the code or ID	number:
number.	– remote operation ID (code): page 48, or feature #11 on page 51.
	– fax activation code: feature #41 on page 53.
	– auto disconnection code: feature #49 on page 54.

The ink film runs out quickly.	L Even if there are only a few sentences, every page that comes out of the
	machine is considered a full page.
	L Turn OFF the following features:
	– sending report: feature #04 on page 50.
	– journal report: feature #22 on page 51.
	– Caller ID list: feature #26 on page 52.

The base unit beeps.	L The memory reception alert of feature #44 is ON (page 53), and the unit has
	a document in memory. Press {STOP} to stop the beeps, then see the
	displayed message instructions to solve the problem.

The speakerphone is not	L Use the speakerphone in a quiet room.
working.	L If you have difficulty hearing the other party, adjust the volume.

I cannot page a cordless	L The cordless handset is too far from the base unit.
handset or base unit.

The unit does not display the	L You need to subscribe to a Caller ID service.
caller’s name and/or	L Other telephone equipment may be interfering with your phone. Disconnect
telephone number.	it and try again.
	L Other electrical appliances connected to the same outlet may be interfering
	with the Caller ID information.
	L Telephone line noise may be affecting the Caller ID information.
	L The caller requested not to send his/her information (page 28).
	L If a call is being transferred to you, the caller information will not be
	displayed.

The display exits the Caller ID	L Do not pause for over 1 minute on the cordless handset or 3 minutes on the
List while viewing caller	base unit while viewing.
information.

11.3.3 Cordless handset

Problem	Cause & Solution
The cordless handset does	L Make sure that the battery is installed correctly (page 16) and fully charge
not work.	it (page 18).
	L Clean the charge contacts and charge again (page 18).
	L Turn the cordless handset power OFF, then ON (page 18).
	L Check that the power cord is connected properly.
	L The cordless handset has not been registered to the base unit. Register the
	cordless handset (page 59).
	L Re-install the batteries (page 16) and fully charge them.

The cordless handset display	L The cordless handset is in screen saver mode (page 18). Press {ih} to
is blank.	activate the cordless handset display again.
	L The cordless handset is not turned ON. Turn the power ON (page 18).

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Contents Operating Instructions Compact Plain Paper Fax with DectFor your future reference Things you should keep a recordThank you for purchasing a Panasonic fax machine Page Important information Battery Important safety instructionsInstallation For Best Performance Location and noiseEnvironment Routine careDistinctive Ring Multi-unit Operation Operating additional unitsCharger Operating instructions Included accessoriesAccessory information Button descriptions of the base unit Button descriptions of the cordless handset Display descriptions of the cordless handsetMenu icon Menu/feature SMS Short Message ServiceMenu icons Soft key icons Action IconOverview Base unit Cordless handsetInk film Incorrect Paper trayCorrect Battery installation / replacement Recording paperHandset cord CorrectSlantCharger unit ConnectionsBase unit Turning the cordless handset power ON/OFF Battery chargeCordless handset screen saver mode Adjusting cordless handset volume Adjusting base unit volumeWith the base unit Date and timeWith the cordless handset Your logo Your fax numberMenu Stop SET RecallMaking phone calls MIC SP-PHONE Answering phone callsSP-PHONE Redial Recording a telephone conversation Cordless handset only Using the recall featureNight mode Categories Cordless handset phonebookStoring phonebook items Making a phone call using the phonebook Chain dial Cordless handset onlyBase unit phonebook Editing a stored itemOne touch dial Erasing all itemsCaller ID service How Caller ID is displayedCategory features for cordless handset phonebook Viewing and calling backSymbols and operations for caller information Erasing caller informationWith the cordless handset 1 i j i# With the cordless handset 1 ij i #Using SMS Short Message Service Turning SMS ON/OFFInto the cordless handset 1 i j i# Into the base unitSending a message Changing SMS message centre numbersRegistering mailboxes Guide to SMS settings Receiving a messageChanging private mailbox settings Storing the PBX line access number for PBX users onlyPublic i# Settings i# Private Mailbox i # Public i# Settings i# PBX Access No. i #Sending a fax manually SP-PHONE Stop FAX Start RedialSending a fax using Phonebook and one touch dial Document requirementsBroadcast transmission Programming items into the broadcast memoryAdding a new item into the broadcast memory Erasing a stored item from the broadcast memorySelecting the way to use your fax machine Use only as a fax FAX only modeUse mostly as a telephone TEL mode SP-PHONE Stop FAX Start Activating TEL modeReceiving a fax manually Auto answer OFF Activating FAX only mode Receiving a fax automatically Auto answer onTo display the junk fax prohibitor list To print the junk fax prohibitor listTo erase an item from the junk fax prohibitor list SET i MenuUsing with the ring detection feature Copy Start Stop More copying featuresMaking a copy Example Making 2 copies of a 4-page original document Collated pages Uncollated pagesRecording your greeting message Erasing your recorded greeting messageMIC Erase Greeting Check Stop Greeting REC To check the greeting message Press Greeting CheckUseful features during playback Listening to recorded messagesLeaving a message for others or yourself To play back messagesListening to recorded messages Direct command operationRecording your greeting message Remote operation using remote commands Operating from a remote locationProgramming for answering machine Summary of remote operationRecording a marker message Key Remote commandTo turn on the auto answer setting Basic features Base unit programmingAdvanced features OFF default Desired resolutionUsing 24-hour time entry To cancel after programming, press Stop then SETLetter 92% default To print the stored document Setting friendly #4686% 72% DarkerSee page 45 for details TAM/FAX60s Maximum greeting message time is 60 seconds 100msec. default Connecting tone volume cannot be adjustedWork correctly. Consult your PBX supplier for the correct Other partyCordless handset features Cordless handset programmingUsing the base unit PIN/repeater Base unit settings menu Sub-menu Feature default settingChange base unit PIN 0000 . *1 Enter the current 4-digit base unit PIN. *2Call options Time settingsDisplay Setup Operating additional units Intercom Transferring a call/conferenceTo the cordless handset using the base unit Copying phonebook itemsCopying one phonebook item Copying all the phonebook itemsCharacters available in each character entry mode When the base unit displays the character entry screenCharacter entry Character entry modesCyrillic character table P When writing SMS messagesExtended 2 character table O Error messages Reports Error messages Display Display Cause & SolutionErase unnecessary messages page 46 Recording was too short. Try againTry again Phonebook items from the destination unit and try againGeneral When a function does not work, check hereInitial settings Problem Cause & Solution Redial or Pause on Receiving mode does notProblem Cause & Solution Cordless handset does Base unit does not functionOther user to complete the call Redialled. Redial the number manuallyFax sending Fax receivingProblem Cause & Solution Blank sheet is ejected Using the cordless handsetWhen an extension telephone Receiving modeCopying Answering machine11.3.8 SMS If a power failure occursTo the appropriate service. Consult your service provider When the recording paper has jammed in the unit Recording paper jamsWhen the recording paper was not fed into the unit properly Document jamsDo not use paper products, such as paper towels or tissues Thermal head cleaning Menu SET SpecificationsReference lists and reports Base unit only ITU-T No Test Chart Recording paper specifications Recording paper sizeRecording paper weight RF transmission power Approx mW Voice codingIndex Broadcast ListTAM/FAX Page Page Sales Department Panasonic Australia Pty. Limited Manufacturer Panasonic Communications Malaysia Sdn. BhdGlobal web site Copyright