Canon MF5750, MF5770 manual Troubleshooting

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Troubleshooting

QIs the document loaded?

ARemove the document, stack it if necessary, and place it on the platen glass or load it in the ADF correctly. For more information, see Chapter 3, "Document Handling," in the User’s Guide.

QIs the one-touch speed dialing key or coded speed dialing code you entered registered for the feature you want to use?

ACheck the one-touch speed dialing key or coded speed dialing code and make sure it is registered correctly. (See Chapter 3, "Speed Dialing.")

QDid you dial a correct number? Or have you been provided with an incorrect number?

ADial the number again, or check that you have the correct number.

QIs the energy saver mode off?

AThe machine does not scan documents, if it is in the energy saver mode. To restore the machine from the energy saver mode, press [Energy Saver].

QDoes the other party's fax machine have enough paper?

ACall the other party and ask them to make sure paper is loaded in their fax machine.

QDid an error occur during sending?

APrint an ACTIVITY REPORT and check for an error. (See "Printing the ACTIVITY REPORT," on p. 6-2.)

QIs the telephone line working properly?

AMake sure there is a dial tone when you pick up the handset of the telephone connected to the machine. If there is no dial tone, contact your local telephone company.

QIs the receiving fax machine a G3 fax machine?

AMake sure the receiving fax machine is compatible with the machine (which is a G3 fax machine).

QThe other party's telephone may be busy or the other party's fax machine may be turned off. Is BUSY/NO SIGNAL shown on the ERROR TX REPORT?

AThe fax/telephone number you dialed is busy. Try sending the document later.

AThe other party's fax machine is not working. Contact the other party and have them check their fax machine.

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Contents Facsimile Guide Manuals for the Machine Network Connectivity and Setup InstructionsCopyright Trademarks Contents Reports and Lists Chapter TroubleshootingMachine Settings Chapter Receiving FaxesMessages Displayed in the LCD How to Use This ManualSymbols Used in This Manual Keys Used in This ManualMF5770 IntroductionCustomer Support Operation PanelMF5750 Standby Display Fax Mode Date & time Receive modeRegistering Sender Information Registering Information in Your MachinePress Menu Press or + to select Unit Name press OK Entering the Date and TimeRegistering Your Fax/Telephone Number and Name Dialing Through a Switchboard Setting the Telephone Line TypeIf you selected Hooking Registering One-Touch Speed Dialing Speed DialingSpeed Dialing Methods Changing a Name You Registered Changing or Deleting an EntryChanging a Fax/Telephone Number You Registered Deleting an Entire Entry Registering Coded Speed DialingRegistering Group Dialing Deleting an Entire Group Deleting a Fax/Telephone Number from the GroupAdding a Fax/Telephone Number to the Group Touch List Printing Speed Dialing ListsMemory Sending Adjust any necessary settings for your documentSending Faxes Sending MethodsLoad the document in the ADF press FAX Manual SendingDial the recipients fax/telephone number Press StartImproving Faxed Images Adjusting the Image Quality Fax ResolutionAdjusting the Exposure Scan Density Press Exposure Press or + to adjust the density press OKOne-Touch Speed Dialing When the Fax/Telephone Number Is Registered in the MachineDialing Methods Regular DialingPress Directory Coded Speed DialingGroup Dialing Directory DialingAutomatic Redialing Customizing Automatic Redialing SettingsRedialing a Busy Number Manual RedialingEnter the fax/telephone numbers you want to send to If you selected onDialing an Overseas Number With Pauses Special DialingUse the numeric keys to dial the international access code Switching Temporarily to Tone DialingTone dialing is canceled when you disconnect the call Receiving Faxes Setting the Receive ModeReceiving Faxes Automatically FaxOnly Mode Select This Mode IfWhen You Receive a Voice Call When You Receive a Fax CallReceiving When an Answering Machine Is Connected AnsMode Receiving Faxes Manually Manual Mode Press to cancel receiving Receiving Faxes in the Memory When a Problem OccursCanceling Receiving Press Stop/Reset in the Fax modeReport or List Description Details Reports and ListsSummary of Reports and Lists Transaction duration Error correction mode transactionPrinting the Activity Report Number of page being sent or receivedAdjusting the Activity Report Setting Adjusting the TX Report SettingError TX Report OK Reception successful Adjusting the RX Report SettingPrinting the User Data List LCD Messages TroubleshootingTroubleshooting Not Registered Error CodesTroubleshooting Sending Problems Faxing ProblemsTroubleshooting Troubleshooting Receiving Problems Troubleshooting Troubleshooting Telephone Problems If You Cannot Solve the Problem If a Power Cut OccursName Descriptions Machine SettingsAccessing the Machine Settings Menu DescriptionsMachine Settings OFF TX Settings RX Settings RX to Memory Standard ADD. Registration Facsimile SpecificationsAppendix Connection TelephoneDialing NetworkingNumerics IndexManual Mode Appendix Memo 230V