Canon MF5750, MF5770 manual Troubleshooting

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Troubleshooting

#0003

Cause 1	A document longer than one foot is being sent from the feeder.

Remedy	Divide the document into pages and resend from the platen glass.

Cause 2	Data is too large and taking too long to send a document.

Remedy	Reduce the scan resolution and resend.

Cause 3	It’s taking too long to receive a page.

Remedy	Contact the other party and have them reduce the scan resolution or split the document into
	segments and resend.

#0005


Cause 1	The other party’s fax machine did not respond within 35 seconds.

Remedy	Send the document again. Contact the other party and have them check their fax machine. If you are
	making an overseas call, add pauses to the registered number.

Cause 2	The other party is not using a G3 fax machine.

Remedy	Check with the other party, and send the document to a G3 fax machine. If the other party does not
	have a G3 fax machine, try sending your document using a transmission mode that the other party
	supports.

#0009


Cause	No paper is loaded in the cassette or the cassette is not set properly.

Remedy	Load paper in the cassette or set the cassette properly.

#0012


Cause	The other fax machine has run out of paper and its memory is full.

Remedy	Contact the other party, and tell them to refill their paper cassette.

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Contents Facsimile Guide Manuals for the Machine Network Connectivity and Setup InstructionsCopyright Trademarks Contents Machine Settings Chapter TroubleshootingChapter Receiving Faxes Reports and ListsSymbols Used in This Manual How to Use This ManualKeys Used in This Manual Messages Displayed in the LCDCustomer Support IntroductionOperation Panel MF5770MF5750 Standby Display Fax Mode Date & time Receive modeRegistering Sender Information Registering Information in Your MachineEntering the Date and Time Registering Your Fax/Telephone Number and NamePress Menu Press or + to select Unit Name press OK Dialing Through a Switchboard Setting the Telephone Line TypeIf you selected Hooking Speed Dialing Speed Dialing MethodsRegistering One-Touch Speed Dialing Changing or Deleting an Entry Changing a Fax/Telephone Number You RegisteredChanging a Name You Registered Deleting an Entire Entry Registering Coded Speed DialingRegistering Group Dialing Deleting a Fax/Telephone Number from the Group Adding a Fax/Telephone Number to the GroupDeleting an Entire Group Touch List Printing Speed Dialing ListsSending Faxes Adjust any necessary settings for your documentSending Methods Memory SendingDial the recipients fax/telephone number Manual SendingPress Start Load the document in the ADF press FAXAdjusting the Exposure Scan Density Adjusting the Image Quality Fax ResolutionPress Exposure Press or + to adjust the density press OK Improving Faxed ImagesDialing Methods When the Fax/Telephone Number Is Registered in the MachineRegular Dialing One-Touch Speed DialingGroup Dialing Coded Speed DialingDirectory Dialing Press DirectoryRedialing a Busy Number Customizing Automatic Redialing SettingsManual Redialing Automatic RedialingEnter the fax/telephone numbers you want to send to If you selected onDialing an Overseas Number With Pauses Special DialingUse the numeric keys to dial the international access code Switching Temporarily to Tone DialingTone dialing is canceled when you disconnect the call Receiving Faxes Automatically FaxOnly Mode Setting the Receive ModeSelect This Mode If Receiving FaxesWhen You Receive a Voice Call When You Receive a Fax CallReceiving When an Answering Machine Is Connected AnsMode Receiving Faxes Manually Manual Mode Canceling Receiving Receiving Faxes in the Memory When a Problem OccursPress Stop/Reset in the Fax mode Press to cancel receivingReports and Lists Summary of Reports and ListsReport or List Description Details Printing the Activity Report Error correction mode transactionNumber of page being sent or received Transaction durationAdjusting the Activity Report Setting Adjusting the TX Report SettingError TX Report OK Reception successful Adjusting the RX Report SettingPrinting the User Data List LCD Messages TroubleshootingTroubleshooting Not Registered Error CodesTroubleshooting Sending Problems Faxing ProblemsTroubleshooting Troubleshooting Receiving Problems Troubleshooting Troubleshooting Telephone Problems If You Cannot Solve the Problem If a Power Cut OccursAccessing the Machine Settings Machine SettingsMenu Descriptions Name DescriptionsMachine Settings OFF TX Settings RX Settings RX to Memory Standard ADD. Registration Specifications AppendixFacsimile Dialing TelephoneNetworking ConnectionNumerics IndexManual Mode Appendix Memo 230V