Canon MF5750, MF5770 manual Troubleshooting

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Troubleshooting

CHECK PAPER SIZE

Cause	The size of the paper in the cassette or multi-purpose feeder is different from that of the paper
	specified in <PAPER SIZE> in <PAPER SETTINGS> of the Menu.

Remedy 1 Load the correct paper size or change <PAPER SIZE> in <PAPER SETTINGS> of the Menu. For more information, see the following:

•Chapter 2, "Paper Handling," in the User’s Guide

•Chapter 5, "Copying," in the User’s Guide

Then reset the machine by opening the front cover and then closing it.

Remedy 2 If you are trying to print a report or list, set the paper size setting to <LTR>, or <A4> and load paper of the same size. Then reset the machine by opening the front cover and then closing it. The report or list will then be printed automatically.

DOCUMENT TOO LONG

Cause		The document is longer than 1 m, or is not feeding correctly.

Remedy		Reduce the length of the document to within 1 m, and then re-send it.

MEM IN USE nn %


Cause		Shows the percentage of the memory currently in use. This message is displayed when you set the
		document in ADF.

Remedy		If you need more space, wait for the machine to send any faxes in memory. Also print or delete any
		documents in memory you no longer needed.

MEMORY FULL


Cause 1		The memory becomes full during sending, or receiving the fax.

Remedy		When sending the document, divide it into a few parts or select a lower fax resolution.
		If you need more space, wait for the machine to send any remaining faxes.
		If <MEMORY FULL> appears while scanning documents using the ADF, the document being
		scanned stops in the ADF. In this case, clear the paper jam in the ADF. (See Chapter 9,
		"Troubleshooting," in the User’s Guide. )

Cause 2		The number of fax jobs can be stored in memory reached the maximum.

Remedy		The machine can store up to 20 fax jobs for each sending and receiving job, or 25 fax jobs including
		sending and receiving jobs. Wait for the machine to send any faxes in memory. Also print or delete
		any documents in memory.

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Contents Facsimile Guide Manuals for the Machine Network Connectivity and Setup InstructionsCopyright Trademarks Contents Reports and Lists Chapter TroubleshootingMachine Settings Chapter Receiving FaxesMessages Displayed in the LCD How to Use This ManualSymbols Used in This Manual Keys Used in This ManualMF5770 IntroductionCustomer Support Operation PanelMF5750 Standby Display Fax Mode Date & time Receive modeRegistering Sender Information Registering Information in Your MachineRegistering Your Fax/Telephone Number and Name Entering the Date and TimePress Menu Press or + to select Unit Name press OK Dialing Through a Switchboard Setting the Telephone Line TypeIf you selected Hooking Speed Dialing Methods Speed DialingRegistering One-Touch Speed Dialing Changing a Fax/Telephone Number You Registered Changing or Deleting an EntryChanging a Name You Registered Deleting an Entire Entry Registering Coded Speed DialingRegistering Group Dialing Adding a Fax/Telephone Number to the Group Deleting a Fax/Telephone Number from the GroupDeleting an Entire Group Touch List Printing Speed Dialing ListsMemory Sending Adjust any necessary settings for your documentSending Faxes Sending MethodsLoad the document in the ADF press FAX Manual SendingDial the recipients fax/telephone number Press StartImproving Faxed Images Adjusting the Image Quality Fax ResolutionAdjusting the Exposure Scan Density Press Exposure Press or + to adjust the density press OKOne-Touch Speed Dialing When the Fax/Telephone Number Is Registered in the MachineDialing Methods Regular DialingPress Directory Coded Speed DialingGroup Dialing Directory DialingAutomatic Redialing Customizing Automatic Redialing SettingsRedialing a Busy Number Manual RedialingEnter the fax/telephone numbers you want to send to If you selected onDialing an Overseas Number With Pauses Special DialingUse the numeric keys to dial the international access code Switching Temporarily to Tone DialingTone dialing is canceled when you disconnect the call Receiving Faxes Setting the Receive ModeReceiving Faxes Automatically FaxOnly Mode Select This Mode IfWhen You Receive a Voice Call When You Receive a Fax CallReceiving When an Answering Machine Is Connected AnsMode Receiving Faxes Manually Manual Mode Press to cancel receiving Receiving Faxes in the Memory When a Problem OccursCanceling Receiving Press Stop/Reset in the Fax modeSummary of Reports and Lists Reports and ListsReport or List Description Details Transaction duration Error correction mode transactionPrinting the Activity Report Number of page being sent or receivedAdjusting the Activity Report Setting Adjusting the TX Report SettingError TX Report OK Reception successful Adjusting the RX Report SettingPrinting the User Data List LCD Messages TroubleshootingTroubleshooting Not Registered Error CodesTroubleshooting Sending Problems Faxing ProblemsTroubleshooting Troubleshooting Receiving Problems Troubleshooting Troubleshooting Telephone Problems If You Cannot Solve the Problem If a Power Cut OccursName Descriptions Machine SettingsAccessing the Machine Settings Menu DescriptionsMachine Settings OFF TX Settings RX Settings RX to Memory Standard ADD. Registration Appendix SpecificationsFacsimile Connection TelephoneDialing NetworkingNumerics IndexManual Mode Appendix Memo 230V