Canon MF5750, MF5770 manual Receiving Problems

Page 49

7

Troubleshooting

Receiving Problems

Cannot receive a fax automatically.

QIs the machine set to receive automatically?

AFor the machine to receive faxes automatically, the receive mode must be set to <FaxOnly>, <Fax/ Tel>, or <AnsMode>. (See Chapter 5, "Receiving Faxes.") If you have set <AnsMode>, confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded.

If you set <MAN/AUTO SWITCH> to <ON> in <FAX SETTINGS> of the Menu, the machine will receive faxes automatically even when the receive mode is set to <Manual>. (See <4. MAN/AUTO SWITCH> of "Menu Descriptions," on p. 8-6.)

QIs the machine's memory full?

AWait for the machine to finish any fax or print jobs stored in the memory. Then ask the other party to resend the fax.

QDid an error occur during reception?

APrint an ACTIVITY REPORT and check for an error. (See "Printing the ACTIVITY REPORT," on p. 6-2.) You can also check the RX REPORT when it is printed automatically. (See "Adjusting the RX REPORT Setting," on p. 6-5.)

QIs the telephone line connected properly?

AMake sure all line connections are secure. (See "Connect telephone cable," in the Set-Up Sheet.)

The machine does not switch automatically between telephone and fax receptions.

QIs the machine set to switch automatically between telephone and fax receptions?

AFor the machine to switch automatically, the receive mode must be set to <AnsMode>. (See Chapter 5, "Receiving Faxes.")

Confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly recorded.

QIs the sending fax machine able to send the CNG signal that tells the machine that the incoming signal is a fax?

ASome fax machines cannot send the CNG signal that tells the machine the incoming call is a fax. In such cases, you will have to receive the fax manually. (See "Receiving Faxes Manually: Manual Mode," on p. 5-4.)

7-8

Image 49

Contents Facsimile Guide Manuals for the Machine Network Connectivity and Setup InstructionsCopyright Trademarks Contents Machine Settings Chapter TroubleshootingChapter Receiving Faxes Reports and ListsSymbols Used in This Manual How to Use This ManualKeys Used in This Manual Messages Displayed in the LCDCustomer Support IntroductionOperation Panel MF5770MF5750 Standby Display Fax Mode Date & time Receive modeRegistering Sender Information Registering Information in Your MachineRegistering Your Fax/Telephone Number and Name Entering the Date and TimePress Menu Press or + to select Unit Name press OK Dialing Through a Switchboard Setting the Telephone Line TypeIf you selected Hooking Speed Dialing Methods Speed DialingRegistering One-Touch Speed Dialing Changing a Fax/Telephone Number You Registered Changing or Deleting an EntryChanging a Name You Registered Deleting an Entire Entry Registering Coded Speed DialingRegistering Group Dialing Adding a Fax/Telephone Number to the Group Deleting a Fax/Telephone Number from the GroupDeleting an Entire Group Touch List Printing Speed Dialing ListsSending Faxes Adjust any necessary settings for your documentSending Methods Memory SendingDial the recipients fax/telephone number Manual SendingPress Start Load the document in the ADF press FAXAdjusting the Exposure Scan Density Adjusting the Image Quality Fax ResolutionPress Exposure Press or + to adjust the density press OK Improving Faxed ImagesDialing Methods When the Fax/Telephone Number Is Registered in the MachineRegular Dialing One-Touch Speed DialingGroup Dialing Coded Speed DialingDirectory Dialing Press DirectoryRedialing a Busy Number Customizing Automatic Redialing SettingsManual Redialing Automatic RedialingEnter the fax/telephone numbers you want to send to If you selected onDialing an Overseas Number With Pauses Special DialingUse the numeric keys to dial the international access code Switching Temporarily to Tone DialingTone dialing is canceled when you disconnect the call Receiving Faxes Automatically FaxOnly Mode Setting the Receive ModeSelect This Mode If Receiving FaxesWhen You Receive a Voice Call When You Receive a Fax CallReceiving When an Answering Machine Is Connected AnsMode Receiving Faxes Manually Manual Mode Canceling Receiving Receiving Faxes in the Memory When a Problem OccursPress Stop/Reset in the Fax mode Press to cancel receivingSummary of Reports and Lists Reports and ListsReport or List Description Details Printing the Activity Report Error correction mode transactionNumber of page being sent or received Transaction durationAdjusting the Activity Report Setting Adjusting the TX Report SettingError TX Report OK Reception successful Adjusting the RX Report SettingPrinting the User Data List LCD Messages TroubleshootingTroubleshooting Not Registered Error CodesTroubleshooting Sending Problems Faxing ProblemsTroubleshooting Troubleshooting Receiving Problems Troubleshooting Troubleshooting Telephone Problems If You Cannot Solve the Problem If a Power Cut OccursAccessing the Machine Settings Machine SettingsMenu Descriptions Name DescriptionsMachine Settings OFF TX Settings RX Settings RX to Memory Standard ADD. Registration Appendix SpecificationsFacsimile Dialing TelephoneNetworking ConnectionNumerics IndexManual Mode Appendix Memo 230V