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Canon L6000 manual 10-2Troubleshooting Chapter

Models: L6000

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If you need to contact Canon directly, make sure you have the following information:

❍Product name—MultiPASS L6000

❍Serial number

❍MultiPASS Desktop Manager version number

❍Place of purchase

❍Nature of problem

❍Steps you have taken to solve the problem and the results The serial number is located on the label on the back of the unit:

	RS5-8658
CANON INC.(DA1)	MADE IN JAPAN

NO. X X X X X X X X

SERIAL

NUMBER

The version number of MultiPASS Desktop Manager is included in the About information. In the Desktop Manager, click Help and then click About.

10-2Troubleshooting

Chapter 10

Image 187

Canon L6000 manual 10-2Troubleshooting Chapter

Contents

Page Disclaimer CopyrightTrademarks Users in U.S.A Case of Equipment Malfunction Users in Canada Laser Safety Safety InformationCdrh Regulations Using Your DocumentationQuick Start Guide UserÕs Manual ConventionsContents Sending Faxes With the MultiPASS L6000 Using the MultiPASS Desktop ManagerCopying and Scanning With the MultiPASS L6000 Receiving FaxesWorking With Documents in the Desktop Manager Maintaining the MultiPASS L6000 Setup and Other Utilities in the Desktop ManagerAppendix a Specifications TroubleshootingAppendix B Using the MultiPASS L6000 as a Stand-alone Fax Xiv Introduction Customer Care Center Supplies and AccessoriesToner Cartridges Servicing the MultiPASS L6000 Important Safety InstructionsIntroduction Chapter Front View Main Components of the MultiPASS L6000Inside the MultiPASS Back ViewUsing the Operator Panel Alarm light Fan the paper Loading Paper in the Multi-purpose TrayYour MultiPASS L6000 is now ready to print Preparing Documents for Faxing Copying, or Scanning Stack your Loading the DocumentFeed the document Adding Pages to the Document Setting the Document Feed LeverSlerexe Company Limited Identifying Your DocumentsIntroduction Chapter Paper Guidelines Paper HandlingInstalling a Printer Driver Choose Print from the File menu Printing a DocumentStart your Application Document you want to printUsing the Printer Driver in Windows Printer Setup Within WindowsOpening the Printer Properties Dialog Box in Windows Using the Windows Tabs Specify Print Quality Specifying Your Printing Options Paper Path Facedown Delivery Selecting Paper DeliveryFaceup Delivery Prepare the envelopes Loading Envelopes in the Multi-purpose TrayMulti Purpose Tray Manual Feed Slot Delivery selector Down to the mark Move the paperOpen Loading Paper ManuallyInsert one sheet into the manual feed slot Move the paper delivery selector down to the mark Adjust the paper guides to the sheet of paperPrinting With the MultiPASS L6000 Chapter Using the MultiPASS Starting the MultiPASS Desktop Manager Exploring the MultiPASS Desktop Manager Window Work Area Closing the Desktop Manager Using the Desktop Manager FoldersSystem-defined Folders Using the MultiPASS Desktop Manager Chapter User-defined Folders Viewing Documents in the Desktop ManagerDocument View Sorting the Documents in the List List ViewSetting Up the Address Book Working With Address Book Entries Sorting the Address Book Beginning of a number Adding and Editing a Group Address Importing an Address Book Using a Group AddressTo import addresses You see this screen Click Import Exporting the Address BookOn the Export button Click Export Setting Up Your Speed Dial AssignmentsAssigning an Individual Recipient to a Speed Dial Code Defining a Group Speed Dial Code Displaying the Fax Log Using the Fax LogUsing the MultiPASS Desktop Manager Chapter Sending Faxes With Regular Dialing Sending a DocumentPress Dial the other Use the numeric buttons to dial the numberAutomatic Dialing Use automatic dialing Choose the group you wish to send to Sending a Document Using Group DialingManual RedialingTo Cancel Automatic Redialing Resending a Fax After an ErrorPick up the telephone and dial the other party’s fax number Manual SendingOr # Cancel SendingMessages Displayed During Sending Press StopTransmitting the Document Dial the other party’s number Setting the Resolution Adjusting the Quality of Your FaxesStandard Press Resolution button again Setting the ContrastSending a PC Fax From a Windows Application Sending PC FaxesOpen the Print window in the application Complete the information in the dialog box To send the PC fax, click Send Now, Send Later, or Hold Defining Send Fax OptionsChapter Sending Faxes With the MultiPASS L6000 Designing a Fax Cover Creating a Fax Memo in the MultiPASS Desktop ManagerBackground Preparing the Cover Page BackgroundCreate Print yourOpening the Cover Page Designer Using the Cover Page Designer Have your background template ready Creating a New CoverSave your Inserting Variable FieldsSending Faxes With the MultiPASS L6000 Chapter Editing an Existing Cover Deleting a Cover Printing a Fax Cover Print Receiving Faxes How FaxTel Mode Works Receiving Documents Automatically Fax Only ModeReceiving Documents Using the Telephone to Receive a Fax Receiving Documents ManuallyÑManual ModeUsing an Answering MachineÑAns. Machine Mode Printing Documents Received in Memory Using the MultiPASS With an Answering MachineReceiving While Copying, Printing, or Registering Receiving a Fax Into the In Box Receiving Faxes to the MultiPASS Desktop ManagerSTART/COPY Printing a Received Fax When Your Computer Is OffTypes of Ring Patterns Using the Distinctive Ring Pattern Detection Drpd FeatureHow Drpd Responds to Calls Copying and Scanning With 6 the MultiPASS L6000 Setting the Document Feed LeverCopying Documents Using the Operator Panel Use Fine resolution for copying most text documents Document Click Scanning With the MultiPASS L6000Chapter Copying and Scanning With the MultiPASS L6000 Main tab, you specify the scan options for your document This tab appears only when the Scan Mode is set to Grayscale L6000 tab, you specify options for a Black & White scan To start the scan, click the Preview or Scan button Feed the Place the document facedown in the ADF. document Scanning From a Windows ApplicationManaging Your Documents Desktop Manager Working With Documents 7 in the Desktop ManagerPrinting a Document in the Desktop Manager Selecting Documents in the Desktop ManagerWorking With Jobs in the Out Box Folder Scheduled Job StatusActive QueuedStopped ErrorOn Hold FailedSending a Scheduled, Held, Failed, or Stopped PC Fax Stopping an Active JobMoving a Document Creating a FolderDeleting a Document or Folder Renaming a Document or FolderImporting a Document Emptying the Trash FolderAttaching a Document to Electronic Mail E-mail Exporting a DocumentScrolling Through a Multi-page Document Arranging the Documents in Document ViewSplitting a Document Removing a Page from a DocumentMerging a Document Annotating a Document Viewer Menu Bar Features of the Document Viewer WindowToolbar Status Bar Document Display AreaAnnotation Panel PanelAdjusting the Display Size Adjusting Your View of the DocumentChanging the Document Orientation Adjusting the Image Display Adding a Sticky Note Adding Annotations to Your DocumentPaging Through Your Document Reviewing Information About the Document ImageSticky Note Inserting a Stamp Concealing a RegionHighlighting Your Document Showing and Hiding Your Annotations Creating a Drawing GraphicSelecting One or More Annotations Revising Your AnnotationsMoving an Annotation Copying and Pasting an Annotation Resizing the AnnotationSaving All or Part of a Base Page of Your Document Exporting the Document Removing an AnnotationScale Factor Adjusting the Document Viewer Default OptionsImage Enhancement Setup and Other Utilities in the 8 Desktop Manager Setting Up MultiPASS L6000 Options in the Desktop Manager Document Deletion Setting Up PreferencesVolume Date Format and Display LanguageAutomatic Retries Setting Up Send Fax OptionsFax Information Phone LineSpeed Restoring the Default SettingsSetting Up Advanced Send Fax Options Error Correction ECMImage Off Hook AlarmOn Error Auto Start SendPaper Size and Reduction Setting Up Receive Fax OptionsAnswer Receive Conditions Setting Up Advanced Receive Fax OptionsReport Ring Time Fax/Telephone Switching OptionsInk/Toner Saver Listen Time Before RingingRemote Default Action if No Answer to TelephoneAnswering Machine Mode Options Drpd Switch OptionsSetting Up Speed Dial Assignments Making a Phone Call From Desktop Manager Phone dialog box, enter the phone number you want to call Using the Minimized Status Monitor Using the Status MonitorOpening the Status Monitor Using the Status Monitor Window Status Messages Closing the MultiPASS Background Removing MultiPASS Background From StartUp Adding MultiPASS Background to StartUp Restarting the MultiPASS BackgroundUsing MultiPASS Diagnostics Disconnecting the MultiPASSBefore reinstalling Uninstalling the Desktop Manager22Setup and Other Utilities in the Desktop Manager Chapter MultiPASS L6000 Guidelines MaintainingRoutine Maintenance Unplug MultiPASS Open Front cover Cleaning Inside the MultiPASSRemove Plug the unit back Unplug Cleaning the Scanner ComponentsClean the shaded areas of the operator panel and the unit Toner Cartridge Guidelines Maintaining the MultiPASS L6000 FX-3 Toner Cartridge Warranty Preparing the Toner Cartridge Replacing the Toner Cartridge12Maintaining the MultiPASS L6000 Chapter Inserting the Cartridge 14Maintaining the MultiPASS L6000 Chapter All cables Transporting the MultiPASSPack the unit Troubleshooting 10-2Troubleshooting Chapter Jams in the Automatic Document Feeder ADF Paper JamsClose Clear Paper JAM Jams Inside the Unit Now locate the jammed piece of paper Jams in the Back Area of the Unit Jams in the Front Area of the Unit After Clearing a Paper Jam LCD Messages Message Error Code Cause ActionMay be empty You tried to send a fax Wait until the fax is #005 Receiving fax Machine does not Answer Problem Cause Solution Printing ProblemsYour computer Printout does not Paper Feeding Problems Print Quality ProblemsAppendix A, Specifications ADF Faxing ProblemsSent in the normal mode Options, the Default Action Print quality is poor Copying Problems Telephone ProblemsGeneral Problems Technical Notes Using Other Bi-directional DevicesMultiPASS Hardware Cannot Initialize If the Power Goes Out Using Switch BoxesMemory Clear Report 10-28Troubleshooting Chapter Laser Printer Specifications aNumber CommercialFacsimile Toner CartridgeFax resolution Scanner CopierEffective scanning width Scanned image MultiPASS Desktop Manager for WindowsTelephone General SpecificationsSpace Requirements Type of call Receiving Faxes and Phone Calls AutomaticallyÑFaxTel ModeLCD Menu System Option Description/SettingsEntering Your User Information Entering Information in the MultiPASSSpeed dialing Keypad Then press Button 4Using the MultiPASS L6000 as a Stand-alone Fax When Fax number Is entered MultiPASS returns to Standby Mode Automatic document feeder ADF Activity reportAddress Book Automatic dialingCps Ccitt #1 ChartCentronics Coded speed dialingG3, Group 3 fax machine FAX/TEL switchingFine mode FontInterface port Group dialingHalftone IeeeNoise Memory broadcastModem MultiPASS Desktop Manager for WindowsPrintable area Reduction modePC fax Portrait orientationRemote receiving ID ResolutionRegistering Regular dialingTransaction number Tone/pulse settingStandby Toner SaverTypestyle TypefaceUHQ Ultra High Quality Glossary Index CD ROM A-7 Drpd Grayscale mode A-6 scanning Restarting 8-19 MultiPASS Desktop Manager Index Receive conditions Receive fax, via telephone Index Support trays Switch boxes Index MultiPASS L6000 LCD Menu System