Message

Error Code

Cause

Action

CHANGE CARTRIDGE

The toner cartridge

 

 

may be empty.

 

 

Memory may be full

 

 

because toner ran out.

CHECK COVER/CART

The toner cartridge

 

 

is not installed properly.

 

 

The front cover is open.

CHECK DOCUMENT

#001

The document is

 

 

jammed in the ADF.

CHECK PAPER SIZE

 

The size of the paper

 

 

in the multi-purpose

 

 

tray and that specified

 

 

in the MultiPASS setup

 

 

are different.

CHECK PRINTER

The toner cartridge may

 

 

be defective.

 

 

The unit is connected

 

 

to an uninterruptible

 

 

power supply (UPS).

CLEAR PAPER JAM

#009

There is a paper jam

 

 

or the multi-purpose

 

 

tray is empty.

Rock the cartridge to distribute the toner inside (see page 9-11).

If necessary, replace the toner cartridge. Any documents received in memory will be printed automatically.

Replace the toner cartridge and have the other party send the fax again.

Make sure the toner cartridge is installed properly.

Close the front cover.

Remove the document you are trying to send or copy and start again.

Set the correct paper size in the Receive Fax dialog box of the Setup Options in the MultiPASS Desktop Manager (see page 8-7).

Reinstall the cartridge and try your operation again.

If the error does not clear, try unplugging the unit. Wait several minutes, then plug it back in. Also, try installing a new toner cartridge.

Make sure the power cord is plugged into an AC outlet.

Remove any paper from the multi-purpose tray. Clear the paper jam (see pages 10-5 to 10-10). Then reload paper in the multi-purpose tray. Any documents received in memory will be printed automatically.

10-12Troubleshooting

Chapter 10

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