Problem

Cause

Solution

The MultiPASS does

The MultiPASS may not

not switch automatically

be in FaxTel mode.

between telephone and

 

fax transmissions

 

 

In the Advanced: Receive Fax

 

options, the “Default Action

 

if No Answer To Telephone”

 

is set to Disconnect.

 

There may be a document

 

in memory.

 

An error may have occured

 

during reception.

 

The multi-purpose tray may

 

be empty.

 

The sending fax may not

 

send the CNG signal that

 

tells the MultiPASS that the

 

incoming signal is a fax.

For the MultiPASS to switch automatically between fax and telephone reception, the Receive Mode must be set to FaxTel mode.

Make sure this option is set to Receive. (See page 8-8).

Make sure you have printed out any documents in memory.

Check the LCD for an error message. (See page 10-11.)

Make sure paper is loaded in the multi-purpose tray.

Some fax units cannot send the CNG signal that tells your MultiPASS the incoming signal is from a fax. In such cases, you will have to receive the document manually.

Cannot receive a

You may have pressed

document manually

START/COPY after hanging

 

up the telephone.

Always press START/COPY before hanging up the telephone. Do not press START/COPY after you hang up the telephone; this will disconnect the call.

10-22Troubleshooting

Chapter 10

Page 207
Image 207
Canon L6000 manual Options, the Default Action