Canon L6000 manual Telephone Problems, Copying Problems

Telephone Problems

Problem	Cause	Solution
You cannot dial	The telephone line may	Be sure the telephone line is
	not be connected properly.	correctly connected to the
		MultiPASS (see your Quick Start
		Guide).

The unit may not be getting power.

Make sure the power cord is connected to the MultiPASS and to an AC outlet; make sure the AC outlet has power.

	The MultiPASS may not	If you have a pulse line, be
	be set for the type of	sure the MultiPASS is set for
	telephone line in use	pulse dialing (see page 8-4).
	(pulse/tone).
The phone disconnects	The MultiPASS may not be	Make sure the MultiPASS
while you are talking	plugged in properly.	is plugged in correctly.
on the line	If the MultiPASS is in	Disable the “If Silence is heard
	Answer Machine Mode and	for” option in the Answering
	Silent Receive is enabled,	Machine Mode Option of the
	the unit will switch to fax	Advanced Receive Fax dialog
	receive mode when it detects	box.
	a period of silence.

Copying Problems

Problem Cause Solution

The MultiPASS will not	The document may not be
make a copy	loaded correctly in the ADF.

The telephone may be off hook.

Make sure the document is set facedown in the ADF and the LCD displays DOCUMENT

READY.

Make sure the operator panel is closed.

Make sure the telephone is in its cradle.

The toner cartridge is not installed.

The MultiPASS may not be be operating properly.

Make sure the toner cartridge is installed correctly.

Try to print a document from your computer.

10-24Troubleshooting Chapter 10