Avaya 4400, 6400 manual Diverting Calls, Following options are available for call forwarding

System Features

Call Forwarding

Your calls can be forwarded to another extension or an external number when:

•You are away from your desk (on no answer).

or

•Your extension is busy (on all Call Appearance keys).

or

•You are away from the office (e.g. when you are on holiday).

The following options are available for call forwarding:

•To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example).

•To switch Forward Unconditional On (i.e. not Hunt Group), dial *01. A D is displayed. To switch it off, dial *02.

•To switch Forward On Busy On, dial *03. To switch it off, dial *04.

•To switch Forward On No Answer On, dial *05. To switch it off, dial *06.

•To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional On only.

Note

•Your system administrator may have configured a forwarding number on your behalf. If so, by using the star code from your extension, you can over-ride the configured number. Forwarding on No Answer is not effective if you are using voicemail.

Diverting Calls

You can divert your calls to another extension. In the examples below, N is the extension to which you want your calls diverted.

Note

•If you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

To divert calls at another extension:

•Dial *12*N# from the extension you are temporarily using.

•Dial *13*N# to re-direct the calls back to your own extension, before you return to it.

To divert calls at your own extension:

•Dial *14*N# from your own extension.

•Dial *14*# to cancel either feature from your own extension.

4400 and 6400 Series User Guide	Page 37
IP Office 3.2	15-601074 Issue 11a (30th June 2006)