HP MFP Sending Software 4.0 to 4.20 manual Troubleshooting tools

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Troubleshooting tools

92 Chapter 4 Troubleshooting tools

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Contents HP Digital Sending Software Page HP Digital Sending Software Copyright and License Table of contents Software features Console with ADSIEDIT.MSC Determining access rights Administration tool LDP.EXEDetermining the search root Troubleshooting tools Installation and removalAppendix 105Introduction HP Digital Sending SoftwarePurpose and scope Software description Technology overview Embedded e-mail Dsmp Software capabilities Functions available through HP DSS1Functions available through HP DSS Function Detail CompatibilityFunction Detail Authentication FaxHP MFP Digital Sending Software Configuration Utility Control-panel featuresRemote Configuration Utility Mail capabilities AuthenticationSecure e-mail Send-to-folder capabilities Fax capabilitiesSend-to-workflow capabilities 2HP DSS network requirements HP DSS componentsComponent Windows interface LicensingSeats Part Number Node Locking Hewlett-Packard limited warranty statementLicenses from prior versions License grant HP software license termsOwnership Part KEY Code Software description Software features Using Internet support Finding documentation and other supporting information1Sources of information Source Description2Support tools Understanding support toolsTool Purpose Using the e-mail feature Using the e-mail feature Configuring the e-mail feature Email tabMail servers that function as Smtp gateways ExchangeVerifying the Smtp gateway SendmailQmail Lotus Domino NotesUsing the secondary e-mail feature Secondary e-mailUsing HP DSS to send secure e-mail Configuring secondary e-mailTo configure secondary e-mail 5The Secondary Email tabUsing the fax feature Internet faxWindows 2000/XP fax LAN faxLANFax Timeout Configuring the fax featureConfiguring LAN fax notification LAN Fax notificationTo configure LAN fax Fax tabTo configure Internet fax 8Configuring Internet fax Software featuresTo configure Windows 2000/XP fax Using the send-to-folder feature To configure Analog embedded faxSend-to-folder Feature Using HP DSS to send a document to a folderConfiguring the send-to-folder feature Changing the settings11 The Folders tab To configure the send-to-folder feature Using the send-to-workflow feature Configuring the send-to-workflow feature12 The Workflows tab Configuring a workflow group Configuring a workflow menuConfiguring a workflow form To create a workflow form for a folder destination15 Add Prompts dialog box Software features 3Response format options Format AttributesSend to workflow Folder destination Creating a workflow form for an FTP site Creating a workflow form for a printer Software features Using authentication 4Authentication bind methodsLdap bind methods Bind method Description Can be used byMethods of authentication Windows Active Directory authentication methodWindows Authentication Determining the Ldap server bind method for WindowsNovell authentication methods Novell NDS configuration Ldap authenticationNovell Bindery configuration Ldap authentication Configuring Authentication 23The Authentication tabLdap Configuration To configure the Ldap serverTroubleshooting authentication Determining the Ldap server hostname or TCP/IP addressDetermining the search root \ telnet 15.63.55.144Determining access rights To determine Ldap attributes using LDP.EXE Determining the correct Ldap attributesOther authentication configuration issues First name, last name out of orderLdap performance with dynamic Ldap addressing Only one name appears in the Address BookUsing address books Effect of authentication on address book availabilityAdding addresses Clearing addressesTypes of address books PrivatePersonal Personal distribution listUsing the Address Book Manager GuestGlobal Replicated LDAP/ABM Public distribution listConfiguring address books Importing addresses into the ABMConfiguring Ldap directory replication 6Address book synchronizationMethod Description Effect at the control panelConfiguring personal address books To set up automatic replication of the Ldap address bookConfiguring DSS address books Configuring individual devicesTo add a new device Configuring a device MFP list7MFP list icons Icon DescriptionSoftware features 27Send to Email tab in the Configure MFPs window Send to Email tabTo enable send to e-mail by using HP DSS To enable send to e-mail directly from the MFPAdvanced e-mail settings 28Advanced E-mail Settings dialog boxSend to Fax tab Configuring the HP DSS send-to-fax feature Configuring the MFP analog send-to-fax feature 8MFP modem settingsAddressing tab Option ActionSoftware features Select Active Directory Defaults Advanced addressing settings Software features Log tab Preferences tab Document Size Document Type34Properties tab in the Configure Mfps window Properties tabSoftware features Troubleshooting tools Using the Activity Log in the Configuration Utility To view the activity log1Device log events Using the log for an individual deviceEvent Description Action to take Running 2Critical error messages Understanding critical error notificationsError Message Suggested Actions Troubleshooting tools Installation and removal Requirements for installing HP DSS System requirementsSupported platforms Network operating systemsClient operating systems for the Address Book Manager only MFP firmware requirementsNovell NetWare support Ports HP DSS CD contentsUpgrading from previous versions of HP DSS Uninstalling HP DSS Installation and removal Appendix 1Effects of the file settings Workflow image file settingsImage processing 2Document type settings Mail file settingsDocument type Description Supported third-party fax programs AccpccTopcall Appendix Fax GatewaysMessages Page Hewlett-Packard Development Company, L.P