HP MFP Sending Software 4.0 to 4.20 Troubleshooting tools, Installation and removal, Appendix

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Configuring the HP DSS send-to-fax feature	77
Configuring the MFP analog send-to-fax feature	78
Addressing tab	78
Advanced addressing settings	81
Log tab	83
Preferences tab	84
Properties tab	85
4 Troubleshooting tools
Using the Activity Log in the Configuration Utility	88
Using the log for an individual device	89
Understanding critical error notifications	91
5 Installation and removal
System requirements	94
Requirements for installing HP DSS	94
Supported platforms	94
Network operating systems	94
Client operating systems (for the Address Book Manager only)	95
Novell NetWare support	95
MFP firmware requirements	95
Ports	96
HP DSS CD contents	96
Upgrading from previous versions of HP DSS	96
Uninstalling HP DSS	97
6 Appendix
Image processing	100
Workflow image file settings	100
E-mail file settings	101
Supported third-party fax programs	102
Index	105

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Contents HP Digital Sending Software Page HP Digital Sending Software Copyright and License Table of contents Software features Determining the search root Administration tool LDP.EXEConsole with ADSIEDIT.MSC Determining access rights Troubleshooting tools Installation and removalAppendix 105Introduction HP Digital Sending SoftwarePurpose and scope Software description Technology overview Embedded e-mail Dsmp Software capabilities Functions available through HP DSS1Functions available through HP DSS Function Detail CompatibilityFunction Detail Authentication FaxRemote Configuration Utility Control-panel featuresHP MFP Digital Sending Software Configuration Utility Secure e-mail AuthenticationMail capabilities Send-to-workflow capabilities Fax capabilitiesSend-to-folder capabilities Component HP DSS components2HP DSS network requirements Seats Part Number LicensingWindows interface Licenses from prior versions Hewlett-Packard limited warranty statementNode Locking Ownership HP software license termsLicense grant Part KEY Code Software description Software features Using Internet support Finding documentation and other supporting information1Sources of information Source DescriptionTool Purpose Understanding support tools2Support tools Using the e-mail feature Using the e-mail feature Configuring the e-mail feature Email tabMail servers that function as Smtp gateways ExchangeVerifying the Smtp gateway SendmailQmail Lotus Domino NotesUsing the secondary e-mail feature Secondary e-mailUsing HP DSS to send secure e-mail Configuring secondary e-mailTo configure secondary e-mail 5The Secondary Email tabUsing the fax feature Internet faxWindows 2000/XP fax LAN faxLANFax Timeout Configuring the fax featureConfiguring LAN fax notification LAN Fax notificationTo configure LAN fax Fax tabTo configure Internet fax 8Configuring Internet fax Software featuresTo configure Windows 2000/XP fax Using the send-to-folder feature To configure Analog embedded faxSend-to-folder Feature Using HP DSS to send a document to a folderConfiguring the send-to-folder feature Changing the settings11 The Folders tab To configure the send-to-folder feature Using the send-to-workflow feature Configuring the send-to-workflow feature12 The Workflows tab Configuring a workflow group Configuring a workflow menuConfiguring a workflow form To create a workflow form for a folder destination15 Add Prompts dialog box Software features 3Response format options Format AttributesSend to workflow Folder destination Creating a workflow form for an FTP site Creating a workflow form for a printer Software features Using authentication 4Authentication bind methodsLdap bind methods Bind method Description Can be used byMethods of authentication Windows Active Directory authentication methodWindows Authentication Determining the Ldap server bind method for WindowsNovell authentication methods Novell Bindery configuration Ldap authenticationNovell NDS configuration Ldap authentication Configuring Authentication 23The Authentication tabLdap Configuration To configure the Ldap serverTroubleshooting authentication Determining the Ldap server hostname or TCP/IP addressDetermining the search root \ telnet 15.63.55.144Determining access rights To determine Ldap attributes using LDP.EXE Determining the correct Ldap attributesOther authentication configuration issues First name, last name out of orderLdap performance with dynamic Ldap addressing Only one name appears in the Address BookUsing address books Effect of authentication on address book availabilityAdding addresses Clearing addressesTypes of address books PrivatePersonal Personal distribution listUsing the Address Book Manager GuestGlobal Replicated LDAP/ABM Public distribution listConfiguring address books Importing addresses into the ABMConfiguring Ldap directory replication 6Address book synchronizationMethod Description Effect at the control panelConfiguring personal address books To set up automatic replication of the Ldap address bookTo add a new device Configuring individual devicesConfiguring DSS address books Configuring a device MFP list7MFP list icons Icon DescriptionSoftware features 27Send to Email tab in the Configure MFPs window Send to Email tabTo enable send to e-mail by using HP DSS To enable send to e-mail directly from the MFPAdvanced e-mail settings 28Advanced E-mail Settings dialog boxSend to Fax tab Configuring the HP DSS send-to-fax feature Configuring the MFP analog send-to-fax feature 8MFP modem settingsAddressing tab Option ActionSoftware features Select Active Directory Defaults Advanced addressing settings Software features Log tab Preferences tab Document Size Document Type34Properties tab in the Configure Mfps window Properties tabSoftware features Troubleshooting tools Using the Activity Log in the Configuration Utility To view the activity logEvent Description Action to take Using the log for an individual device1Device log events Running Error Message Suggested Actions Understanding critical error notifications2Critical error messages Troubleshooting tools Installation and removal Requirements for installing HP DSS System requirementsSupported platforms Network operating systemsNovell NetWare support MFP firmware requirementsClient operating systems for the Address Book Manager only Upgrading from previous versions of HP DSS HP DSS CD contentsPorts Uninstalling HP DSS Installation and removal Appendix Image processing Workflow image file settings1Effects of the file settings Document type Description Mail file settings2Document type settings Supported third-party fax programs AccpccTopcall Appendix Fax GatewaysMessages Page Hewlett-Packard Development Company, L.P