HP MFP Sending Software 4.0 to 4.20 manual Troubleshooting tools

Page 95

4 Troubleshooting tools

This chapter discusses some of the software tools that can be used to troubleshoot problems with the HP DSS program. The following topics are covered:

●Using the Activity Log in the Configuration Utility

●Using the log for an individual device

●Understanding critical error notifications

Troubleshooting tools

ENWW

87

Image 95

Contents HP Digital Sending Software Page HP Digital Sending Software Copyright and License Table of contents Software features Determining the search root Administration tool LDP.EXEConsole with ADSIEDIT.MSC Determining access rights 105 Troubleshooting toolsInstallation and removal AppendixHP Digital Sending Software IntroductionPurpose and scope Software description Technology overview Embedded e-mail Dsmp Function Detail Compatibility Software capabilitiesFunctions available through HP DSS 1Functions available through HP DSSFax Function Detail AuthenticationRemote Configuration Utility Control-panel featuresHP MFP Digital Sending Software Configuration Utility Secure e-mail AuthenticationMail capabilities Send-to-workflow capabilities Fax capabilitiesSend-to-folder capabilities Component HP DSS components2HP DSS network requirements Seats Part Number LicensingWindows interface Licenses from prior versions Hewlett-Packard limited warranty statementNode Locking Ownership HP software license termsLicense grant Part KEY Code Software description Software features Source Description Using Internet supportFinding documentation and other supporting information 1Sources of informationTool Purpose Understanding support tools2Support tools Using the e-mail feature Using the e-mail feature Email tab Configuring the e-mail featureExchange Mail servers that function as Smtp gatewaysLotus Domino Notes Verifying the Smtp gatewaySendmail QmailSecondary e-mail Using the secondary e-mail featureConfiguring secondary e-mail Using HP DSS to send secure e-mail5The Secondary Email tab To configure secondary e-mailLAN fax Using the fax featureInternet fax Windows 2000/XP faxLANFax LAN Fax notification TimeoutConfiguring the fax feature Configuring LAN fax notificationFax tab To configure LAN fax8Configuring Internet fax Software features To configure Internet faxTo configure Windows 2000/XP fax To configure Analog embedded fax Using the send-to-folder featureUsing HP DSS to send a document to a folder Send-to-folder FeatureChanging the settings Configuring the send-to-folder feature11 The Folders tab To configure the send-to-folder feature Configuring the send-to-workflow feature Using the send-to-workflow feature12 The Workflows tab Configuring a workflow menu Configuring a workflow groupTo create a workflow form for a folder destination Configuring a workflow form15 Add Prompts dialog box Software features Format Attributes 3Response format optionsSend to workflow Folder destination Creating a workflow form for an FTP site Creating a workflow form for a printer Software features Bind method Description Can be used by Using authentication4Authentication bind methods Ldap bind methodsWindows Active Directory authentication method Methods of authenticationDetermining the Ldap server bind method for Windows Windows AuthenticationNovell authentication methods Novell Bindery configuration Ldap authenticationNovell NDS configuration Ldap authentication 23The Authentication tab Configuring AuthenticationTo configure the Ldap server Ldap ConfigurationDetermining the Ldap server hostname or TCP/IP address Troubleshooting authentication\ telnet 15.63.55.144 Determining the search rootDetermining access rights Determining the correct Ldap attributes To determine Ldap attributes using LDP.EXEOnly one name appears in the Address Book Other authentication configuration issuesFirst name, last name out of order Ldap performance with dynamic Ldap addressingClearing addresses Using address booksEffect of authentication on address book availability Adding addressesPersonal distribution list Types of address booksPrivate PersonalPublic distribution list Using the Address Book ManagerGuest Global Replicated LDAP/ABMImporting addresses into the ABM Configuring address booksEffect at the control panel Configuring Ldap directory replication6Address book synchronization Method DescriptionTo set up automatic replication of the Ldap address book Configuring personal address booksTo add a new device Configuring individual devicesConfiguring DSS address books Icon Description Configuring a deviceMFP list 7MFP list iconsSoftware features Send to Email tab 27Send to Email tab in the Configure MFPs windowTo enable send to e-mail directly from the MFP To enable send to e-mail by using HP DSS28Advanced E-mail Settings dialog box Advanced e-mail settingsSend to Fax tab Configuring the HP DSS send-to-fax feature Option Action Configuring the MFP analog send-to-fax feature8MFP modem settings Addressing tabSoftware features Select Active Directory Defaults Advanced addressing settings Software features Log tab Document Size Document Type Preferences tabProperties tab 34Properties tab in the Configure Mfps windowSoftware features Troubleshooting tools To view the activity log Using the Activity Log in the Configuration UtilityEvent Description Action to take Using the log for an individual device1Device log events Running Error Message Suggested Actions Understanding critical error notifications2Critical error messages Troubleshooting tools Installation and removal Network operating systems Requirements for installing HP DSSSystem requirements Supported platformsNovell NetWare support MFP firmware requirementsClient operating systems for the Address Book Manager only Upgrading from previous versions of HP DSS HP DSS CD contentsPorts Uninstalling HP DSS Installation and removal Appendix Image processing Workflow image file settings1Effects of the file settings Document type Description Mail file settings2Document type settings Accpcc Supported third-party fax programsTopcall Appendix Gateways FaxMessages Page Hewlett-Packard Development Company, L.P