HP MFP Sending Software 4.0 to 4.20 Using the log for an individual device, 1Device log events

Using the log for an individual device

To view the event log for an individual MFP or digital sender, open the HP MFP DSS Configuration program and click the MFP Configuration tab. Select a device in the device list, and then click Configure MFP. Click the Log tab to see the activity log for the selected device.

The following messages might appear in the device event log. The log entries are saved in an .XML file on the device hard disk.

Table 4-1Device log events

Event	Description	Action to take
Address Book Check	The address book database was	None
	checked for corruption.
Address Book Clear Event	An address book has been cleared by	None
	using the Address Book Manager
	(ABM).
Address Book Export	An address book was exported by	None
	using the ABM.
Address Book Import	An address book was imported by	None
	using the ABM.
Authentication Failure	A user was unable to authenticate at	● The user should attempt to log in
	the device.	again.
		● If the login still fails, verify the
		settings on the Authentication
		tab of the HP MFP DSS
		Configuration Utility. Click Test to
		test the settings.
		● Turn the device off and then on
		again.
		● Restart the HP DSS service.
Communication Protocol Error	An error occurred while communicating	● Turn the device off and then on
Protocol Version Error	with the device.	again.
		● Verify that the latest version of the
		HP DSS service is installed. (See
		www.hp.com/support/dss)
		If the problem persists, contact an
		HP-authorized service representative.
Database Access Error	A database corruption error has	● Check the Windows system log
	occurred.	for disk errors.
		● Restart the HP DSS service.
		● Delete the database directory (the
		\DB directory within the HP DSS
		program directory) and restart the
		HP DSS service.

Troubleshooting tools

ENWW Using the log for an individual device 89